Bicycle Garage Indy

Reviews 11

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Ireet Ramon

Perhaps Im saying this because I ask for fairly technical things when I come in here. Its historically been the first place Id go when I need something smallish and dont feel like its worth it to shop around. Im sure they are fine for bringing bikes in for tuneups and such but there are signifigantly less expert on parts to my experience. Ive been given the wrong item twice when Ive gone in previously. Once was for a tube which I needed (I brought the box for the tube in) and they gave me Schräder instead of Presta so it didnt fit. To get the right one I went to Bikes on Mass after heading back in to return the tube, and paid about 50% what BGI wouldve charged me. The other time was looking for an axle I had that was damaged. I brought the old one in for them to measure as Id determined it might be an odd size. At first they gave me a standard size even though Id handed them the cones and nuts that needed to fit on there. I checked it while I was still there, luckily and got my refund right away. Id assumed that the length was 110 millimeters like the majority of front axles, however that was 2 too many and they apparently didnt doublecheck it. They needed me to come back in when they couldnt find a part with that measurement in their ordering database. They told me the staff-member who puts in the orders would be there the following day and put in the order for me. Eager to get my part, I phoned to confirm this on said day to learn it had not gone in and would have to be ordered the next day. These guys are not fools but I find them to be overconfident that things kindof *just go right* and it means I get inconvenience. So the delayed order is strike three for me, really, and I wont be likely to go back here unless its for something very simple or to ask a them a question.

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E Janssen

Safety has to come first everytime. This review is strictly based off my only priority when it comes to my children: SAFETY FIRST. We ordered 2 hybrid bikes, trail-a-bike, and bike trailer to be delivered to our hotel for a 4 hr rental following morning. Noticing before they were handed to us, a replacement part was sent over and fixed to better secure the trail-a bike. My husband was then handed an inner cracked helmet again replaced upon request. Shawn was pleasant and helpful to our needs before our family of 4 headed out. Everything was fine until sheer horror struck. The bar connecting my 2 year old daughters Burley trailer to my bike began clanging on the ground along the canal. I look back and MY DAUGHTER WAS NO LONGER THERE. Let what I just stated sink in. I jumped off the bike and began running, screaming for help, screaming if anyone had seen my daughter. I feared she was at the bottom of the canal. I soon spotted her safely in the trailer 2 feet from the waters edge several hundred feet back and around a bend. There are simply no words in times like this. You are a parent. Your only job is to protect your children. Today, I could not, because the person/people in charge who guaranteed the condition of our equipment and stated we were good to go forgot to attach both the bike trailer pin and latch the clip to my bike. Safety prechecks and ensuring staff can demonstrate knowledge of all rental equipment should be required. Our family is incredibly fortunate today over details that were clearly overlooked. Both Shawn, owner Scott, among other in-shop employees were sincerely apologetic and reached out to our family, as well as refunding our rental.

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Danny Beyrer

I have been thoroughly pleased with my trips to BGI. They continue to surprise and impress me with how well dispersed their bicycle knowledge is among the company and also how excellent every employee Ive encountered had been with customer service. I was picking up my bike from their shop after it had been worked on and wanted both to look at bike helmets and to see if someone could help me setup my 15+ year old car mounted bike rack properly. I received an informative bike helmet tour and then a manager of the store with thirty years experience in the industry gave me possibly the most thorough tutorials one could ask for on my bike rack with lots of additional bike knowledge thrown in. He then informed me that the labor on my bike is guaranteed (forgot the length of time) and that they correct any problems customers may encounter. I havent had any problems but it is great to know that they stand by their work and that there are measures in place for mistakes.

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Beth Schwenn

Fantastic customer service that blew me away...far exceeding my expectations and gaining my trust for major purchases in the future. As a new customer and new to the area, I made a bike purchase at BGI from a well respected bike manufacturer. Unfortunately, I had some issues with this bike (no fault of BGI), and I was quite worried about how the bike manufacturer was going to handle the problem. BGI stepped in, took care of the entire problem, and made me one very happy customer. I have had a lot of experience with bike shops and bike purchases. Many are awesome, and some not so great. I cannot recommend this store enough, and I thank them for solving my problem in such a classy, professional way :)))))

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Paul Petit

This bike shop rocks! I was visiting from out of town and needed to rent a road bike to put in some miles. The staff was super helpful and pointed me in the direction of the Monon trail. If you cant have fun on this bike path you need to check your brake pads for friction! I really appreciated the helpfulness of the guys (and gal) in the shop and I wouldnt hesitate to rent from them again. By the way, Indy has to be one of the most bike friendly cities I have visited, and I travel a ton. I highly recommend BGI.

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Amy Ward

A great bike shop. The staff mechanics are always really friendly and helpful. The products here are good quality and are generally built to last. One thing I especially like is the ability to make an appointment for the work. This beats my experience elsewhere of dropping off my bike and coming back two days later to find it still waiting in line. I notice they also rent bikes and look forward to taking advantage when I have friends visiting. After all, it is so much fun to visit our downtown on a bicycle.

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David Schmidt

Fast and dependable service. I had my New bike tune up today and it rides great! The gentleman that helped me was fast, proficient, and knowledgeable. I will take my bike to this location for all further needs I may have.

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Josh RawVegan

Some dweeb, totally socially inept up front with a goofball snide elitist demeanor- Didnt get my trust or business Makes my skin crawl to recount

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Braden Pitts

Walked in with a flat tire, they found root cause and had it fixed within 10 minutes. Excellent service. Good value.

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Graeme Van Matre

Great place. Michael Grow was very knowledgeable, patient, and very friendly.

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Dave Hacker

Fast & friendly service, my used bike now feels new!

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