Haggerty Buick GMC
| Category: | Car Dealer |
| Address: | 300 W Roosevelt Rd, Villa Park, IL 60181, USA |
| Phone: | +1 630-279-2000 |
| Site: | haggertybuickgmc.com |
| Rating: | 4.2 |
| Working: | 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–5:30PM Closed |
Location
Photos 1
Reviews 5
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Nicole Bertsche
Had an excellent experience at Haggerty, with my first ever car purchase. Before visiting Haggerty I was comparing offers at a myriad of Chicagoland Buick dealerships, and even ended up visiting a few a little closer to home while trying to track down the model with all the specifications I wanted. Several other dealerships did the typical bait and switch, saying the car that I had confirmed in their inventory had just sold after my call, or did not qualify for the promotions offered online.... but unlike their competitors, my experience at Haggerty was totally transparent and straightforward! While Villa Park is a little bit of a hike from the city, the commute was beyond worth it for the awesome service their team provided. I called in with the stock number to confirm that they had the specific vehicle I was interested in viewing on the premises. From my first call all the way through to signing the papers, Jim Borchers on the sales team was beyond helpful guiding me through the car buying process. He went out to make sure the car was physically in stock, visually confirmed that it had all the features I wanted, and did not try and rush me in the door like other places. There was no pressure, and he was straightforward explaining the deals that they offered on this make/model as well as the financing options available (some other dealerships told me promotional and financing deals could be combined just to get me in the door, but denied this as soon as I was there in person). Jim was eager to answer all my questions with his honest opinions, and assured me that I should reach out should anything come up after the purchase. While we were waiting on the financing approval, he walked me through all the features of the car, set up my trial Onstar account, and even took it out to fill up the tank! The rest of the team at Haggerty was also great every step of the way- Chris in financing was helpful in securing me a great rate on my financing (as a recent college grad, this was very important to me), and Tony the Sales Manager kept stopping by to make sure the whole process was running smoothly. While I wont be close enough to take advantage of the free first oil changes and tire rotation service, they are a nice perk if youre in the area. At the end of the day, I left with a smile on my face, feeling amazed that the car buying process could be so painless. Thanks you to Jim and the whole Haggerty team for your exceptional service!
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A Private User
Dishonest and poor service Dont ever buy a used car from these people! Purchased a 2005 Buick Lesabre, 1 owner, 41,000 miles. Same day that I brought it home I started noticing an occasional hard shift. It was only between 2nd&3rd gear and only happened when the car was completely warmed up. Turns out I need a Pressure Control Solenoid ($50 part 4 hour job). The best part is that my mechanic scanned the computer and said there was an error code on the car. THATS WHY I BOUGHT A USED BUICK FROM A BUICK DEALER! I find it hard to believe that this dealer would not scan this car before putting it out on their lot. 3 days after I had the car the dashboard displays malfunctioned (mph, fuel, temp). My mechanic notified me that this is a big issue on 03-06 GM vehicles. There was even a class action lawsuit on that resulted in extended warranty and free replacement on several Chevy and Cadillac vehicles. Although Buick uses the same parts as the other vehicles, Buicks are not included in the recall. My mechanic was able to reset the computer and get the gauges working again, but warned me that it was just a matter of time before they would fail again. I find it hard to believe that my luck turned so poor once I purchased this POS. I assume the mechanics performed the reset and were aware of the shift code that was on the car. When I called my salesmen to see if they would step up to help with the repairs, my salesmen told me "I gave you a good deal on the car so its not a big deal if I have to spend a few bucks on it". Thanks. I wont be back. Ill also spend the rest of my days warning people not to step foot in this place.
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Sophia Hands
My husband bought our first car with Haggerty over 8 years ago. When it came time for us to get an SUV, I did a lot of research and fell in love with the Terrain, so we returned to Haggerty. Ryan gave us a wonderful experience in 2014 and when it came close to turning in that lease, we were in an unfortunate accident that totaled the car. We both were ok and walked out of the car, still healing from the injuries but overall ok. We both were so impressed with the safety of the Terrain so naturally we went back for the next one. Ryan was so sympathetic and understanding of what weve been through. He made our experience perfect again, completing the process for us so quickly with no back and forth. The finance manager Chris came to us to assure us that he was just about ready for us and also asked if we were ok. He also was a pleasure to work with again, too. Toward the end of our visit, Bill, the owner, came to us and said he was glad we were ok and we had a wonderful conversation. Every time that Ive come in for an oil change or any service, Steve has also been a pleasure to work with. Anyone in my personal circle looking for a car, I would highly recommend Haggerty but even if youre not in my circle, please just speak to Haggerty. They have a wonderful team of people that work so well together! Thank you, Haggerty and have a wonderful Christmas!
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Brett & Robyn Cordell
I have had positive experiences in the past with the sales department. I recently had an excellent experience with the service department. Because of 2 repairs that, unfortunately, happened one right after the other, I was without my car for 3 weeks. The delay in the repairs was NOT because of the service department. The horrible delay was due to Ally who is in charge of my extended protection plan. For each repair, it took about a week to get a representative from Ally to come out to assess the claim before it could be fixed. Bill and Steve in the service department could have simply shrugged their shoulders and said that it was out of their control - which it was. Instead, they made this horrible experience with Ally palatable. Bill was able to secure a loaner vehicle to cover most of the days I was without my car. Then, Bill and Steve advocated on my behalf to get Ally to waive the $100 deductible for the second repair while also getting them to replace the radio (a completely unrelated and uncovered repair) for free! I appreciate how Bill and Steve went above and beyond to stand up for me!
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A Private User
Helpful, professional, and exceptional service! These words summarize my recent experience at Haggerty Buick GMC. After experiencing car trouble, I had my car towed to Haggerty Buick GMC. From the moment my car was brought in, I knew my car was in good hands. I did not have an appointment, yet they were able to fit my car in the same day it was towed in. They diagnosed the problem very quickly, and then notified me of the problem immediately. After informing me of the problem and receiving my authorization, they begin the repairs to my car. My car was repaired in a very timely fashion. As someone who does not know much about cars, they took the time to explain everything to me, which was extremely helpful. Everyone, especially Joe Haggerty—the body shop manager, were highly professional and kind to me. I truly felt taken care of at Haggerty Buick GMC. I would HIGHLY RECOMMEND Haggerty Buick GMC.