Platinum Auto Exchange Inc

Category:	Used Car Dealer
Address:	1886 S Elmhurst Rd, Mt Prospect, IL 60056, USA
Phone:	+1 847-228-1214
Site:	platinumautoexchangeonline.com
Rating:	2.7
Working:	9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM Closed

Location

Photos 14

Reviews 6

Jawad Essani

I never write reviews but this was an interesting experience. I read the reviews before visiting, I thought I will give them a chance and the deal was too good too pass. I gave them a benefit of doubt and decided to visit. I called them, Mike picked up and said yes car is available. I went to the showroom, lady told me all cars are in the warehouse you can sit inside and check them out. All cars were parked close to each other, you couldnt pass between them. My car was smack middle of the warehouse. I started the car "Inspect light was lighting up" and there was another light out. There was no one around so I had to shout to get this persons attention (Mark) who was smoking. I asked him what those two things meant he is like "These are minor issues, inspect means oil needs to be changed and healights are out thats what the other sign means" very casually and no problem. He went back to smoking. I checked few other things and now i wanted to talk to someone but couldnt find anyone so went back to the lady. I told her will you guys fix those two things she is like no the car is almost new no problems you can talk with Mark. I went to Marks office: Me: "Will you guys fix those two issues" Mark: "No, we sell car as is" Me: "Can I take it for test drive" Mark: "Are you going to buy it" Me: "I am not sure, I may" Mark: "I cant take all cars out, if you are not interested. There is nothing wrong with the car, it is practically new" Me: "Well, I would love to trust you but I cant give you 11K just like that, can I take it to a mechanic?" Mark: "You have to give $500 security deposit, if the mechanic doesnt find anything "major" than you will have to buy it" "Well, lets forget about it" and I walked out and smiling knowing I should have trusted the reviews :)

Bryor McMillen

I purchased a 2012 VW Jetta here after driving 4 hours from Iowa. I first went in and asked to look at the vehicle. They immediately asked if I wanted their financing, which I had already secured. I looked and I liked it, I then asked to take it for a test drive. The salespeoples response was "Well our prices arent negotiable and it doesnt have plates. You can drive in the parking lot though". This didnt make any sense to me and they immediately came off as hostile. Overall a bad experience, be careful, all they do is buy cars at auction and sell "as is". They dont know anything about them and refuse to provide any customer service. There are a few things I wish I was aware of before coming here: 1. They dont negotiate AT ALL. 2. They dont check fluids, the car was low on oil and they didnt care. 3. They will charge you a $200 documentation fee no matter if youre from Illinois or another state. 4. They wont let you take the car without a banks check in hand. Even a copy of the promissory note from the bank isnt sufficient. 5. They dont let you leave without proof of insurance, even if you didnt finance with them. 6. They refuse to give you the title then, even if youre from a different state. 7. The amount of paperwork you have to sign is way more than Ive ever done before, at any dealership. They make you sign multiple papers understating the vehicle is as is and once you leave, its all yours. Simply put, the vehicles are what they are, you get nothing and dont expect a dollar less than listed price. I do not recommend purchasing from this company.

Bailey Dillon

Very sketchy!!!!! First it was very tough to find and located in a big garage. Second they seem to be firm on the price and not lower it. They will only let you test drive it if you will purchase the car that day, and the test drive is literally around the building (.2 miles or less). They lie. I asked how long the Rx8 has been on the market, he said two weeks and I told him thats a lie and its been on a long time that there is even a review about it from a year ago and the website said a month. Also got pissed when we said we will think about it, and basically told us to leave since where not buying anything and made us walk around the building to get to our car. I even looked at the gas gadge and it was on E, like oh yeah I would love to buy a full tank of gas, on a car I just bought... Come on, the worst saleman in the world, hell Mcdonalds can convince me more to buy a damn cookie. Overall, the car was not bad, but if you will buy from sketchy people and rude go ahead.

Jorge Claeyssen

They either changed staff or I visited the place during the wrong time.Unlike the other reviews, my personal experience with this very small dealer was short and bad. Mark, the guy responsible of the place at the time I visited, really had little to no interest to sell me or inform me about any of the cars. I had to take words out of his mouth and when he did speak, he directed me to the website to be much more informed. I certainly did not drive as far as I did to receive such poor attention and interest. If you are really that far away from this place, please save the time and gas and avoid this place. At least, call ahead of time to get informed about the vehicle of interest. You might find some little quote on quote details that werent originally stated on the listing of the car. Im sorry if I sound harsh, but I left the dealer completely disappointed. Hopefully, for their own sake, things change.

Vignesh TCK

Never written a review before but forced to write a review after my experience. These folks have number of bad cars (with accident history, mechanical issues, total body rebuild). I saw their low price on internet and the recent good reviews and went over. Out of 3 cars i saw, 2 had bad history, which they dont tell unless you explicitly ask for Car Fax. One turned out to be a clean carfax. So, I paid 500$ to book the same. The loan approving bank checked and found via Auto check that it had structural damage. On calling them (& explaining that i only agreed to buy a clean car), they were extremely unhelpful and did not return my deposit. I had to make at least 5-6 calls over 3 days. They never returned or called me proactively... Long story short...Totally not worth it...Stay away from this place...

Fran Flo

First of all, the place is shady af (very secluded, hard to find, and all cars in a garage). Besides that, I went there to check out a car I saw online, I asked the guy there if I could take a test drive, he responded "are you buying it today?". I told him that I was interested but still not sure. We literally only drove around the parking lot. He pretty much told me I could test drive it on the streets once I was ready to buy it. Overall, I did not like the customer service and to back up one of the earlier reviews (about mechanical issues), I noticed the car had many mechanical noises (brakes, possibly rotors, engine..etc), I mentioned those and he told me it was because the car had been sitting for a while, which meant he obviously was just trying to sell it.