Lucky Motors

Reviews 3

JE

Jeff Palicki

Absolute nightmare. I bought a vehicle from Lucky Motors and traded in my vehicle with the transaction. I was told it passed their hundred-something point inspection and there were no flaws in the vehicle. I found out in the next 48 hours that the A/C did not work, nor did the cruise control. Also, one of the fog lights was out. When I relayed these issues to Lucky Motors, they told me to come in and they would take care of it. The salesman (Rob) told me to come in as early as possible so they had time to fix all the problems with the vehicle. We made an appointment, I took a half-day off of work, and took the 45 minute trip to the dealer, arriving around 11:00 am. I got there early, per their request, just for them to tell me they dont have any of the parts to fix the car and to come back at a later date. The service guy (Chuck) told me that the part to fix the A/C the next day, but to come back in two days to have it fixed. Two days later, I took another half-day off of work to make another 45 minute commute to Lucky Motors only to be told the part hasnt come in yet after sitting there for 20 minutes. Again I left Lucky Motors with nothing getting accomplished. So I have to again, make another trip out there in the near future in yet another attempt to have my vehicle fixed. Days later, when I got a charge on my bank account for the vehicle that I traded in to Lucky Motors (I still owed money on the car I traded in, so Lucky Motors was supposed to pay it off to the loaners/title holders). The trade-in was 11 days ago, and Lucky Motors had not yet paid off the car I traded in to them so I just made a $330 payment on a car that is sitting in Lucky Motors parking lot. When I called Lucky Motors, Rob told me that they sent the check out to the loaners "a while ago, and the mail takes ten days." He then bounced me around to a few different people that were supposed to be able to help me. When I finally got a tracking number for the check they sent, it showed that it was sent yesterday evening with over-night delivery, exposing the lies Rob had told me. I went back to Lucky Motors a few days later (after it had been confirmed that the parts had arrived). I sat in the waiting room for a couple hours when I was told, by Chuck, that they were wrong about what the problem was with the truck, and I would have to come back at a later date to get it fixed. I was also told I would have to leave the truck there for a couple days next time while they repair it. So a few days go by and I head back to Lucky Motors, yet again. I dropped off the truck and came back three days later to pick it up (This being my SIXTH trip to Lucky Motors in one month). I drove it home, with the A/C working and cruise control working. It appeared they had fixed all the problems with the truck. When I got home, I figured I’d make sure they fixed the fog light that was out. They didn’t. I still have a fog light out. Seeing as I couldn’t trust this dealer whatsoever, I took my truck to get an oil change (NOT at Lucky Motors). Afterwards, the mechanic informed me that I needed entirely new brakes on the front of the truck as soon as possible. So Lucky Motors also sold me a truck knowing that the brakes were garbage. Do yourself a favor, don’t buy from Lucky Motors.

AM

Amber Stadler

As noted in previous reviews, the customer service was great and they were accommodating until after signing the papers and getting the car home. I live approx 2 hours away so a lot of the negotiating/number crunching was done prior to me making the drive there. A big disappointment for me was that the vehicle only came with 1 key. To "help me out" I was given the key fob portion of an additional key and told that I will just need to get the blade portion from the Mercedes dealership that would be $50(which was acceptable to me) Upon leaving the dealership, I asked if there was gas in the car, they said, "Im sure there is, but I will check." before I even got to the freeway for my hour and 40min drive home the gas light came on. Once I arrived home, there was a burning plastic smell noted to be coming from the car. I took the car in to a Mercedes dealer to have it checked out at the same time they noted that the A0 service was due. (Of course additional charge for that) The dealer also informed me that the key fob I was given was useless as they can not be reprogrammed and that they are VIN specific and come straight from the dealer at a charge of $280. I called Lucky Motors and spoke to the salesmen that I had been dealing with, Mike. At that time was told he would check in to their price and he would get back to me. Also, like mentioned in other reviews, he was johnny on the spot in getting back to me but now did not return my call. I spoke to the owner, Chris who was nice however when I told him about my concerns his response was a should have/could have/would have type of response. He told me that the vehicle was serviced and that the A0 service light that was on just needed to be reset and that I should have called before the service was performed on the car at the dealer and the sticker for the oil change should be on the windshield. (I was not informed of any service performed on the vehicle at the time of purchase nor was there a sticker noting an oil change) Then with the key he told me that the cost of getting the key could have been included in the price/financing of the car at the time of purchase. (why didnt the salesman at the time know this?) Of course Chris assured me that he will inform his salesmen for the future that this is a possibility. I feel that this was multiple additional expenses out of my pocket that I should not have had to incur within 48 hours of purchasing a vehicle. The best Chris was willing to offer me was a full interior and exterior detail job and a tank of gas the next time I am in the area (which is not even a remote possibility because I live too far away to "be in the area") and he will only charge me $200 to get an additional key. To top it off, I finally had time today to remove the plastic protecting on the floors and place the floor mats in the car and it is missing the drivers side floor mat. Again, another annoyance and Im sure an added expense to me. Moral of the story is be sure to pay attention to the details and dont get caught up in an end of the night sale where all these small but in the end costly details are missed.

DA

Darlene Thompson

VERY DISSATISFIED CUSTOMER! POOR CUSTOMER SERVICE AFTER THE SALE, THEY RUN AND HIDE. We purchased a Viper from this dealership, the sales team during the sales process were super nice. Once we signed the paperwork and drove away, that totally changed. We drove 2 hours one way to get to the dealership, my husband was extremely excited to be getting a Viper with low miles. After we left the dealership and on our way 2 hour drive back to our home, we discovered a problem with the drivers window and that the car was pulling to one side really badly. Upon arriving home, my husband sent the sales rep Mike Salerno a text letting him know of these problems. We received no reply from the sales rep to the text. Prior to the purchase he was "Johnny on the spot" to any text or phone call made to him. Since we never heard back from Mike Salerno, we took the vehicle to our local dealership only to find out that it requires that the front end be rebuilt at the price tag of $3,000 (est). My husband reached back out to Lucky Motors Villa Park, they did call him back and stated that this information was in their inspection report. Guess what, that report was not disclosed to us prior to the purchase nor offered at the time of the paperwork with the business manager, its no where in our paper work that we received. We also learned that they were aware of this problem in their service inspection, but was never disclosed to us the customer. They finally took one call from us today (02/17/2016) confirmed that this was in the front end problem was noted inspection report, again which was not disclosed to us the consumer. They said "we can help you with the labor cost if you drive it back up to our dealership." Knowing that we have a 4 hour round trip drive, in this case we would have to leave the car with them so now this is going to require that we drive 2 cars (doubling our expense in gas, tolls, mileage and time). Mike was bragging about how they ship cars to people all over the world, so do they expect their customers to ship their vehicles back to them for repair within less than a 1 week of the purchase to have them repair it to "save some money". Im not seeing how they are saving us any money, two people have to take off 2 days of work, drive two vehicles, out gas and toll fees.... Unless Lucky Motors steps up to the plate to pay for the services required to fix this vehicle with a certified dealership, we say AVOID THEM AT ALL COSTS! They are the true meaning of the "Used Car Salesman/Dealership".