Chicago Computers
| Category: | Computer Repair Service |
| Address: | 424 Fort Hill Dr, Naperville, IL 60540, USA |
| Phone: | +1 630-355-3400 |
| Site: | chicagocomputers.com |
| Rating: | 4.5 |
| Working: | 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–6PM 10AM–2PM Closed |
Location
Photos 1
Reviews 14
DP
dpumshs
I was very disappointed with the service rendered by Chicago Computers. I dropped off a laptop to be checked out because I was having difficulty with maintaining a wireless connection - and I also told them that I wanted a broken touchpad mouse button replaced. They found nothing wrong with the wireless card, but indicated that they believed the hard drive to be failing, recommended replacement. After almost a month - a period lengthened in part by slow responses to email communications and their repeatedly missing my desire to repair the mouse button, I picked the laptop up. I had been told that after the hard drive was replaced they had been unable to image the old drive, so they had put on a clean installation of Windows 7 (my previous OS) and copied my data files, but not applications. When I got the machine home, I found that they had installed Vista, not Win 7. When I checked device managed, I also discovered that the hard disk they installed, though of equal storage capacity to my old drive, was significantly inferior (5400 rpm compared to 7200, SATA 1.5 compared to 3.0, and an 8 MB cache compared to 16). Frustrated, and needing to get my machine running, I contacted a friend - who was able to image my old drive and install all files, data, and applications successfully overnight. I wrote to Chicago Computers about my experience, and my disappointment that they had not replaced my old hard drive with one that was at least completely equivalent. I have now (as of this writing) waited almost two weeks and have received no reply from them. I will not use this shops services again, and I cannot recommend them to anyone else. Im giving them two stars instead of one because although they failed in most respects to deliver what I consider good service, my laptop does indeed work, they did repaire the faceplate/mouse button, and they were polite and patient in discussions.
JE
Jeff Goin
My business runs off of my laptop and, although Ive got carbonite and offsite backups, when the computer wouldnt get past its BIOS boot, I was traumatized. I took it in and these folks brought it back to life. They were friendly and did what they said theyd do when they said theyd do it. I also had them upgrade and clone the drive so I now have a faster drive. The building isnt much -- an old house in need of paint and better signage -- but if youre more interested knowledgeable service, my experience was good. The robot outside, sitting on a pallet, was a humorous touch, but he could use some paint. Oh yeah, free M&Ms.
RA
Ray Fernandez
I went in to get the DC jack replaced on my laptop. 2 1/2 months later it stops working. I bring it back in and they tell me that the motherboard has failed and that it was no longer financially viable to get it repaired. I have laptops older than the one I brought in and have never had a motherboard fail. It was convenient for them to blame it on the motherboard and not on how they replaced the DC jack. Either way, Im out a laptop and all of my files. They wouldnt refund me on what I paid for the DC Jack as well. Because of my experience, I wouldnt recommend using them.
MA
Mark Nathan Stafford
A couple of weeks ago, Dave helped me out with a laptop that was suffering from a combination of software, hardware, and mechanical problems. I was very pleased with the job, but I was even more impressed with the customer experience. I had some important work to complete on a deadline, and Dave was willing to go to truly extraordinarily lengths to ensure that I had a functional machine as quickly as possible.
A
A Private User
These guys helped me put together a network and servers to support about 1000 users. They knew exactly what I needed and how to make everything work. The hardware they set me up with is working flawlessly and the software supports the hardware perfectly. I didnt think there was anyway to get a good network/server combo with the budget I had to work with, but they did it and got me under budget!
MA
Matt Croll
I was starting a new business and needed a lot of help with how to best set up my systems including email and access to my files. Rob Plank did an outstanding job of getting me set up with the new equipment I needed while keeping and using some existing equipment I had. Robs follow through was top notch, and he made sure all my questions were addressed. I highly recommend Chicago Computers.
BI
Bill Harrison
I had some problems with my old computer which they quickly diagnosed and fixed, including a couple parts that needed replacing. A few months later I decided to have them build me a new computer. They salvaged the replacement parts to cut down on my costs and they quickly built me a very slick new machine for less than Best Buy wanted for something not as good. Love these guys!
A
A Private User
Just wanted to say that if you want the BEST (and i have been to a lot of computer places) customer service then you are going to go to Chicago Computers. They are great. Their technicians are awesome, and if you dont need to get ur computer fixed these guys can hook you up with a computer too. Plus they give is quick, straightfoward, and a great price. Thanks again Guys!!!
PA
Patrick Murray
I was having a huge problem with my computer and I could not figure how to fix it. I brought it to Chicago Computers and the guys who were there were very nice and friendly. The problem I had with my computer was very unusual, but they were able to find out the problem and fix it. I highly recommend anyone to go here for anything you need done with your computer.
BA
Balaji K Manilal
I was not happy with the service they provided. I gave my Laptop which had problem. They did not fix it. Moreover they told they are out of idea what is causing the problem. I took the same laptop to tiger direct and at least they located the issue and convinced me. Giving 3 rating because they refunded the labor fee but not diagnosis.
A
A Private User
I had my notebook in there just the other week because it wouldnt turn on anymore. After just 2 days with Chicago Computers they called me up and told me that it was all ready to go and that it was running perfectly again! They were quick, friendly and affordable. Im never gonna take my computer problems anywhere else again.
A
A Private User
I have used Chicago Computers for both my business and personal computer needs for over 5 years. Their attention to detail is incredible. Besides, who wants to trust their computer to a random teenager at one of the big box stores that cant wait until his shift is over? Not me. Chcago Computers is the place to go!
A
A Private User
When ever I have something wrong with my computer they always figure out what is going on with it in a timely manner and it doesnt cost me an arm and a leg like it would at most other places. They are also always friendly, knowledgeable and trustworthy. I would not go any where else. I highly recommend them!
A
A Private User
Took my computer in to get it fixed. Told me what was wrong and how long it would take to fix the issues. Sure enough they had my computer humming better then before and in the time frame that they suggested. Would highly recommend them for any computer issues. Definitely a repeat customer!