Apple Main Place

Category:	Computer Store
Address:	120 W Jefferson Ave, Naperville, IL 60540, USA
Phone:	+1 630-536-5400
Site:	apple.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 100

Reviews 5

Heather Mitsdarffer

Ridiculous amount of time spent at this store even with an appointment. Total amount of time was SIX hours. I arrived early (25 minutes) and was told I could not check in early. I was asked to Grab a cup of coffee down the street and then come check in. After sitting in a very uncomfortable chair for 25 minutes, I was approached. I explained that diagnostics have been ran and it was determined that my IPhone needed a new battery. This is why I had a scheduled appointment. Nope, he had to run another diagnostic test. (More wait time). Apple tech determined I needed a new battery, and that the wait time was TWO hours. Again, I scheduled an appointment to avoid this. I was informed that my phone would be Put in line. This store does not have any accommodations for people with any sort of injury (which I have), the chairs are bar stools to say the least, and there is no other place to sit unless you are a child. They do not offer any water or coffee, nor did I see a bathroom. I am not from the area so I walk down to the fantastic coffee shop again, wait my TWO hours and return to the store. I was told that my phone had yet to be looked at. I expressed my frustration again to no avail. I was told Naperville is a very historic town, take a walk and look around. Come back in 20-30 minutes. Again, Im injured so Taking said walk is difficult. Not to mention, I am not from the area. I wait longer. At the end I was informed that my battery was swelling and needed a new phone for the price of the battery. As I wait for the new phone I search and find that Apple has a Quality Program meaning the phone should have been switched out at no cost due to the risk of fire. This store does not honor this. I WILL never again frequent this store.

Anna Doherty

It was less than pleasurable. I have been to other stores including Schaumburg and Deer Park. They were always professional. They were courteous here but that was it. All the other stores If they gave a time they respected my time and promptly helped me. The person that checked me and ongoing no one introduced themselves. First I was told 15 min. They said they would text me when they were ready. I left and got a text right away. They were almost ready. I was shopping and after 45 min I went back. Checked in they said I had another 1/2 hr. I didnt understand and they did not explain. While waiting I noticed several customer at my table. All had phone issues and all had to pay for something. 45 min passed and they told me they were almost ready I checked in 2 times and still was told almost ready. The last time I was told 15 min I said I would leave if they didnt get me in. They helped me just at 15 min. My guy started and was interrupted by a customer. He didnt say he was working with someone he let him interrupt. Another guy came over and I was switched. Out of my 3 question he could only answer one. I was told I need to talk to my provider another a travel agent. The last question took him less than 5 min He wanted me to pay something. He gave me no alternatives. I left very disappointed. I feel as if they only wanted to sell me something. I will never go back there. No one told me who they were. Over 2 hr wait so unprofessional for apple. I am looking for a new laptop. It will not be therefore

Sara S

Made an appointment to have my iPhone screen fixed as it had gotten cracked. When making my appointment over the phone days in advance I was informed it should only take thirty minutes or so (as does every online reference to the repair and friends experiences having the same problem fixed). Showed up on time and came back in one hour as instructed. Upon my return I was informed my phone wasnt ready and to take a seat and they would find me when it was ready...went and sat down and then got scolded because I was sitting at the wrong table and was told I had to move to a more crowded table. After asking a second time at the two hour mark if my phone was done I was again asked to sit down, with no explanation. Three hours and fifteen minutes later someone brought out my phone, proceeded to imply it was my fault the tech checking in my phone put it under the wrong name, and after I expressed my frustration he didnt listen just asked for me to pay it in full. I asked to speak to the manager, who also gave me attitude saying there was nothing he could do and that I had to pay for the service. No apology, no compensation or even a tone of understanding. In my area of profession if I took an extra two hours and fifteen minutes to do my job I would not only be fired, the customer would be spoken to with understanding and courtesy, not attitude and any attempt to right the situation would be made. I will never go back to that store, and am considering no longer owning an Apple product. Severely disappointed and disgusted.

Rajeev Mahajan

The store personnel and manager has no idea about how to serve an upset customer. I showed up for my 3:30 appointment on the dot. I was checked in and shown to one of the waiting tables. After 45 minutes of waiting, I went back to the usher and asked him about the status of my appointment because I could see that people who were coming in later than me were getting served. He could not find me in in his appointment list. He went back and looked at the cancelled list and found me there. He put me back on the list. I asked to see the store manager and was told that she was busy with a customer. After the technical specialist came and completed my work order, I asked for the manager again. After 10 minutes of hemming/hawing, she finally came. She breezily told me that could not find me on the desk and that is why the appointment was cancelled. When I pointed out that I was sitting on the desk all of the last one hour, she then said that they had made a mistake in their entry because they did not note where I was sitting. She still would not apologize for the delay or the inconvenience. When I asked here what she would do beyond the flimsy excuse to fix the inconvenience caused, she had no answer. I just left flabbergasted. Last Apple product buy for me -- dealing with "genius" is too much work! The technical specialist was professional when he did join me at the table.

Euclid Shane

I have gone to this Apple store and the apple store in oakbrook mall. Both have been ok experiences. One time, I had a issue with my device storage, and he showed me what the issue was. However, when he did it it took me a bit to get him to show me what he did to get me to a certain settings screen that I hadnt found before. Ive looked at all the other reviews of this place. Based on that and my own personal experience Ive come to a few conclusions... 1. The employees only know how to fix basic problems and run tests. 2. If the problem is easy, or if you are making a purchase, they will be very nice to you. 3. If you come in busy times and have a somewhat serious or third-party problem, you might not have a good time there. 4. If you just want to look around, thats okay and everything. 5. (basically 1) The genouses arent completely genus. They can not fix bad problems. (mostly concluded from comments) So yes. Its a good store, but it could be better. If I compare to a local Microsoft store (in the same Oakbrook mall that that other Apple store is in, yes.) It feels a lot more like apple is just there to hog up money. Microsoft will offer classes on office and even offer BSA merit badges and helps in the community. I know its advertizing, but Apple just cant compete. I know this review was long, and possibly uninformed. But I hope its useful!