Al Piemonte Nissan

Reviews 3

RY

Ryan Harper

I just had the absolute worse experience of my life at ANY Nissan dealership. I walked out feeling like I was 100% conned out of $75. I purchased my 2011 Nissan Rogue at Mid City Nissan, I called them to make an appointment to reprogram my Key Fob but they were completely booked for today. I thought to myself well let me call Al Piemonte Nissan, Ive heard nothing but good things maybe they have some openings. I called up the service shop and they told me to come right in. I arrived to the service shop and I spoke with Juan. I told him that my key was no longer working; Ive tried to purchase a new battery for the key and still nothing. Juan said ok, he even double checked the battery to make sure it was installed correctly before proceeding, he took the key to the back to make sure it was still sending out a signal because he didnt want to charge me for something I didnt need. When Juan returned he said the key would need to be reprogrammed and that it would be a $75 charge, which I was completely fine with. 20 minutes later Juan returned and told me the key was unable to be programmed, he said it was the incorrect key, he said I could pay an additional $160 for a new key, to which I declined, but other than that, there was no more they could do. The car wasnt ready yet as they were still completing some recall repairs. Once those repairs were complete Juan came back and took me over to finalize the paperwork and told me I would still be charged $75 for the technician TRYING to program the Key Fob to the car. If you could imagine my face I was completely shocked, I couldnt grasp that I was being charged for services that were not rendered. I told Juan in an admittedly harsh tone that it was completely ridiculous to charge a customer for something that wasnt fixed. Juan told me that the technician TRIED 3 times to program the key but it didnt work. I explained that I wasnt paying for the technician TRYING to program the key; Im paying for the technician to actually FIX the key. While the tech may have TRIED, which I am appreciative of his effort, but at the end of the day the tech FAILED to fix my issue. Juan was quick to inform me that..."you FAILED to bring in the right key." Juan explained that the charge was for labor, and that he still had to pay the tech for doing his job. He informed me that the technician noticed on the outside of the Key Fob there were 2 notches on either side, the tech didnt realize until AFTER THE PROGRAMMING PROCESS that this was the incorrect key. The key that I brought in to the Service shop was in fact to my Nissan ALTIMA that I purchased a couple years back. From this I gathered 2 things....1.) I must have completely lost my Nissan Rogue Key Fob, since this is the only Fob I have... and 2.) I’m being charged $75 for bringing in the WRONG KEY! Im being charged $75 for HUMAN ERROR?!?!?! I immediately asked to speak with a manager, but as it turns out Juan was the manager. When Im going to any Nissan dealership, I have experienced nothing less that TOP NOTCH service, rather it be from the sales team, the financing team, and the service team, I have NEVER left unhappy. I have been a very loyal customer for years even convincing others in my family to purchase Nissans. When I go to Nissan I really do expect the BEST. So it is completely shocking to me when a MANAGER informs me that a TRAINED Nissan Technician noticed that this was the incorrect key AFTER HE ALREADY TRIED TO PROGRAM IT that the key I brought in belonged to a Nissan Altima and not the Rogue that I was trying to get repaired. I would think that for a Trained Tech the Very First thing he would do when asked to program a Key Fob, is CONFIRM if the Key Fob is compatible with the car he is trying to program it to!!! If the key isn’t compatible then there would be no need to proceed with programming the key. I am very disappointed that a manager would come out and tell me that I would be charged $75 since the Tech TRIED. In the end, I still paid...but I will NEVER return to Al Piemonte Nissan.

KA

Kari Welsh

We bought a Nissan NV Passenger here (December 2014), and drove in from Michigan to purchase. We dealt with Moses and Greg for the sale of the car. I spoke with Moses over the phone before driving in, and was told how they deal with out of state buyers all the time since they carry the largest inventory. Almost a week after trading in our 3 year old Chevy Traverse, we get a phone call saying that we now owe $1020 and have to pay taxes for an out of state trade-in. This was not part of our agreement, nor was it in our paperwork. We spoke to the manager, Anthony, and were told "Oh well. If you dont pay them, we will come take the new car back". This is unacceptable, unprofessional, and they should have known about an out of state trade in tax, since they were so experienced, as Moses led us to believe. Not only this, but the whole experience of the purchase left a bad taste in our mouths for this dealer. We were promised that they would work with us on the price of the car after we made the drive of more than 2 hours to their dealership. Once we were there, they would not come down even one dollar, and gave a whole speech about how there just isnt room for negotiations on commercial vehicles. Funny how that wasnt the case over the phone. Bottom line, I love the car, although there is a small chip in the door. They called to follow up a couple days after purchase and we told them about the chip. They said it would be taken care of, and we never heard back. I would buy an NV again for sure, just never again would I buy another car from Al Piemonte Nissan.

RA

Rayva Barnes Myles

My husband and I visited this store this past weekend, with the intention of only test driving a car we were interested in to narrow down options for our next new vehicle. We had visited another dealership (not Nissan) the day before, and the salespeople there were really pushy, and I didnt feel comfortable there. We chose to visit this particular dealership because it was located around the corner from a friends house who was hosting a party that day. When we first walked in to the dealership, we were warmly welcomed by Rich Carusiello, and I knew we were already off to a good start. Rich asked a few questions about what we were looking for, and what features were important to us. He showed us a few cars on lot, and really took the time to explain to us the difference in the levels of trims. We went on a couple of test drives, and Rich was so patient, that we were able to drive by our friends house nearby, and get their input on vehicles! In the end, Rich and his colleague Sammy were able to work together to get a deal done, and we drove out in a brand new Nissan that day that had everything and more that we were looking for, even though we only came to test drive. The whole process felt like the team cared a lot. Thanks so much to Rich, Sammmy, Maulik, Rosendo, and Eddie! I would definitely recommend Al Piemonte Nissan to anyone looking to get a new vehicle.