Category: | Auto Body Shop |
Address: | 1700 W Silver Spring Dr, Milwaukee, WI 53209, USA |
Phone: | +1 414-228-5700 |
Site: | heiserford.com |
Rating: | 4.1 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–6PM 8AM–5PM Closed |
MI
Michel Hall
I began shopping for vehicles via a company website, and located a vehicle I was interested in at this dealership. Upon contacting the dealership I was told that a sales person would call me back in 30 minutes three different times (each time no call back ever occurred and I had to contact them), when I finally did get someone to answer my questions I was encouraged to visit the dealership. Which I did, taking the vehicle out for a test drive I discovered that the features listed online where not what was actually in the vehicle! When I turned the car around and went back to the lot, the salesman offered me a different vehicle with the features I "liked" from online, it was older had a similar price and had been in an accident (something I discovered by reviewing the Carfax report). After taking the test drive we returned to the lot and I was told, it is the end of our business day we can continue this on Monday (I had begun the process with phone calls at about 10 am that morning). I did a little research and discovered other vehicles with comparable features for a lower price and no accident on their record, so Monday I made a lower offer at about 10:30 am and did not receive a response until nearly 9:00 pm that night. They were willing to accept no more than $800 less for a car that had been in an accident and was priced the same as similar models with no issues. Nearly a week later I was contacted by a different Internet Sales Manager (not the Jay mentioned in these reviews, not sure who he is) and informed him of my issues. He had the used car manager call me back, who began with a very disrespectful tone and started out the conversation with an out right lie! He stated he, had spoken to me over the phone about the second vehicle I had driven, before I had even been to the lot (this is not the case I didnt even know about the second damaged vehicle until I rejected the one I had called/researched about). Then he proceeded to give me a story about human error to cover up the false listing of the features online. He continued to "say" he was trying to help, but offered no solutions and argued with me about pricing and features, never owning that this was clearly a CLASSIC "bait and switch" attempt to get a damaged vehicle off their lot! This dealership (at least on the used vehicle side) was friendly until I made it clear that I was an informed consumer, with cash to purchase the vehicle and was not going to play around with over paying. Then the service went more and more sour until it became outright harassing and disrespectful. WARNING: If you are an internet savvy consumer, who is looking to make a deal on a vehicle and are relying on honesty and integrity of the internet listing and a non-hostile negotiating environment....this is not the place to purchase. BEWARE.
MA
Mark Egan
Purchased a vehicle online in March of 2014 and had it shipped. Vehicle was priced slightly higher than comparable models elsewhere. I purchased from Heiser based on photographs provided and answers to specific questions regarding the condition of the vehicle (admittedly foolish to not have it third party inspected). I did not negotiate the price of the vehicle down as I felt the price was fair based on the claimed condition and recent mechanical work (to include a timing belt change). The vehicle arrived with significant rust damage. It was unloaded at my office where it sat for nearly 3 months while my attempts to communicate with Tim Penn (sales manager) and Chris Myer (GM) were routinely ignored outright or full of excuses and requests for more time. June 3rd Tim Penn conceded the glaring discrepancy between pictures I provided of a clearly water damaged vehicle and the misleading (though well executed) photos used in marketing the car and offered $200.00. It should be noted that the reason for the unfortunate circumstances was the vehicle was a trade in and the person responsible for evaluating the trade failed to see the damage. Further, the person photographing the vehicle also failed to detect the damage and conveniently the pictures were such that the otherwise obvious damage was not visible. I declined the offer and was assured of three things; 1.) Heiser would not take the water damaged vehicle back, 2.) It was reasonable for me not to feel comfortable putting a young driver behind the wheel of a water damaged vehicle (air bag reliability concerns), and 3.) Someone from Heiser would contact me. After one full week of no response I left two messages to no avail. The vehicle has been driven less than 200 miles and is currently in the shop as it requires a new Variable Induction Control Motor. The previous one was water damaged. I was never contacted again by Heiser Ford nor was proof of the previous mechanical work provided. At this point I expect nothing and have no interest in hearing another plea for more time to talk to the powers that be. If nothing else this process is a reminder of why the general public holds such high esteem for "car guys". Heiser has plenty of good reviews and happy customers, particularly in the new car department. That said, when its time to sell a car with problems Heiser should not be held in higher esteem than any other used car lot. Get an independent inspection and give little value to the assurances of those with a commission on the line.
DA
David P
I owned a 2012 Ford Focus hatchback. I liked my Focus, mostly, except the defects in the design of the transmission. Focus has ongoing transmission problems based on a defective architecture of the “dual clutch” transmission confirmed by Ford with another extended warranty of the drive train to 70,000 or 7 years for shuddering due to leaky transmission seals. I’ve had a dual clutch assembly replaced along with 300 other Heiser customers at that time [numbers according to service dept]; 4 software updates attempting to repair defects, failures or omissions and I continued to have problems. I have twice received mfg 0% financing incentive letters to step up to a newer Focus. I have twice tried to get Heiser to respond to my inquires and they have been indifferent or unresponsive altogether; remarkably, if not profoundly astonishing in their failure to take the “low-hanging fruit” of a continuing customer. I asked the GM why would I come back to Heiser for a defective car and their institutional indifference of not replying, responding or treating me with some respect? No replies. I no longer will chase Heiser & middle management to be a continuing customer while ignored or treated indifferently. A new car purchase is a major money outlay, substantial and significant, only to be treated badly…? No thanks. I rate Heiser’s service department as “A” ; management sales and the GM “F”. I now am someone else’s customer and happily driving a Mazda ‘3’ which is a superior car to that of the Focus. Other dealers are happy to have a new customer. Heiser did its best to be dismissive and indifferent, although a few bright spots were experienced along the way – the service department is first rate, Miles Spiegel is the manager. It was because of the bright spots I was willing to be a continuing customer. If I accept poor customer service without objection, I deserve it. I don’t have to accept being treated rudely or ignored by Heiser, let alone pay for it, by being a returning customer, FMC incentives or not.