Joe Rizza Ford of Orland Park

Reviews 3

EL

Elegance Gel

We are a very unsatisfied customer with ford! We purchase three cars from ford a few months ago, (two used non-ford brands ) and one BRAND new ford transit for our business. We were ensured that the transit was the right fit for our company, being it has great cargo and passenger seating. From the minute we had the car we began feeling a tension in the transmission and took the car in right away to see whats wrong with it. The ford dealer took it in for a few days without giving us a rental and gave it back saying nothing was wrong with the car. The minute we left, we felt the same problem occur over and over. We contacted our sales person Who sold us the car and asked him what we can do? He told us that in order for ford to even consider a problem, we must bring it in several times and if they cant find a problem then they will contact Ford and begin a possible buyback . Months and 4 more visits later, the dealership still couldnt find a problem! They told us theres nothing they can do and gave us a toll free number to fords buyback office. Mind you, Ive spent over 6 vacation days to take this car back and forth during business hours, with no rental and no help to get this final result! Still knowing theres a problem with my car, I decided to contact the buyback team at @ford. We spoke a person named Jeff who told us that without an issue he cant start a buyback case. He referred to a different ford dealership to set up a 5th check up with a different tech. We took the car in and to FORDS surprise the tech said he feels something is not right! We finally get a rental and they tell us to check with them a few days later. Over ten days later, no calls nothing, we decided to pay ford another visit. The manager comes out and verbally admits he has never seen anything like this before! He told us our transmission was completely shot and to follow him to the garage to take a look. I ask him if this is a normal case with transits? He said hes never seen a complete part of the transmission broken in half and on a brand new transit under 10k miles. He said we were luckily we didnt get stuck on the road and doesnt understand how no one saw this problem prior to now. We contact Jeff hoping now the case should be easily taken care of and we can get out of this hell of a horrible experience and find a new car option or get a refund. Jeff turned extremely cold over the phone and begin his policy laws stating that we cant help other then replacing the transmission. Im a business owner. Customer service is everything! I would never in my right mind ask someone to pay FULL price for a used item, let alone a item that now needs one of the major components a car needs. Does ford not take into consideration that our car value has dropped substantially with the carfax clearly showing that a transmission has been changed???? Where is the justice? We purchased a brand new car off the lot! Instead of trying to solve the problem and keep me as a satisfied customer who was intending on using the transits as our main fleet car for our nationwide sales force, we get a complete NO HELP since day 1 message and clearly understand @ford position on customer service! You messed with the wrong bull @ford ! Thankfully we live in a 21st century which has a very quick way to pass around feedback and also help potential clients see how companies treat their already sold clients!

RE

Reggie Brutus

My experience was less than stellar. It was actually quite disappointing. The sales process itself with my sales person Joe/Gio was for lack of a better term, less than enthusiastic about the whole process. Showed no real interest in selling me a car, and barely wanted to go on a test drive. I pick a car which I thought was a good fit for my budget and what I needed for my families needs. But with no real help from Gio. But my credit was less than perfect and I just accepted it for what it was. I was not able to purchase an extended warranty on the car so it was a used car with higher mileage but I had to go without a warranty. With that said..only a month and half afterwards it suffered a breakdown. I went to a mechanic who said it would be around $1,200 to investigate and fix the problem. Looking at that price point I took the car back to the dealership and told them that it was only bought 1.5 mos ago and already a huge problem. Can they help me out. I was told by the sales manager Charles that he would repair it at cost. When they called me to let me know what the problem was, I was suspicious because the service guy went on to tell me wow what a great deal your getting, hes never seen anyone get a low price on this type of service. (hmmmm). They were only going to charge me $600. As I found out what the problem was, I also found out that I could have gotten this problem fixed for about $300 a decent service shop. So instead of saving me money it was costing me double. I told charles the sales manager who promised me to do it at cost, who already knew the car is in their shop and taken apart, that I wasnt getting any deal, i was paying twice as much. And he says " Its a no brainer, if you can get it done cheaper somewhere else, just take your car over there and get it done." And told me he was not going to have the service people lower the price. Unbelievable.! But yet not surprising because when I was buying my car originally, I heard him having conversations with other "sales people", discussing ways to make customers feel like their getting a deal when in reality they are not. It truly was a debacle. The only light was the service manager who understood where I was coming from and truly wanted my business in the future, and said he would do it for what it costs. Thank God there are good people still in the industry. Im not going to knock the whole dealership, because of a few rotten apples, but if you do go there, watch out for Charles the sales manager because he truly is the quintessential used car sales guy who has no problem lying to you and being rude. As for Gio, well Ive had much better sales people who actually seem like they care and actually wanted to help.

ED

Edward Czorniak

I have bought several vehicles from Rizza Ford most recently an F250 for my business. Never had any issues until I sent my daughter there last March because she needed a car. She is a single mother with 2 young children and lives out in Grant Park IL. She needed a reliable vehicle because you dont want to break down on those country roads. I thought I could trust them to treat her fairly and find her something reliable. She wound up with a Jeep Patriot which seemed to be in decent shape. The tires were pretty worn so before winter came she went and bought a set of new tires. As they were changing the tires they immediately noticed that the tie rods were bent and it needed a few other parts on the front end. As it turned out the car had been in a major front end accident. Not only that but after checking a little deeper we found it was involved in 2 other accidents. She took it back to Rizza to see if they could simply exchange for a different vehicle but they said they "couldnt help her". Maybe thats because they charged her $8500 for a car that is only worth $4000 at best. A lot less now thanks to what we know about it. After buying 3-4 work trucks and a Ford Explorer I would have thought we would get a fair deal for my daughter. I didnt have to be concerned that she would get screwed over this badly. Shes now stuck with a car that she cant sell because she owes way more than its worth. And its not safe for her and her 7 and 4 year old children. Shell be forced to make payments for the next 5 years. I think its despicable to treat people this way and take advantage of a single 30 year old mother that is struggling to get by day by day. I would NEVER recommend this dealership to any of my friends or 50 employees or many major customers in the area. I also plan on looking into our consumer rights and may seek legal action against these people. I own a business myself over 35 years. I would never treat a customer this way because our customers are too valuable to the longevity of my business. And it just isnt right. If youre thinking about buying a used vehicle dont go here. Try Carmax maybe or take a chance on a private party. It certainly could not come out any worse. Your repeat business means nothing to these people even though they treat you like their best friend before they sell something to you. Ed Czorniak Orland Park IL EC Machining Justice IL