Nielsen Enterprises

Category:	Motorsports Store
Address:	130 S Milwaukee Ave, Lake Villa, IL 60046, USA
Phone:	+1 847-356-3000
Site:	nielsens.com
Rating:	3.6
Working:	8AM–4:30PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–5PM 10AM–2PM

Location

Photos 100

Reviews 5

DO NOT GO TO NIELSENS! They will rip you off so bad. I dropped my honda scooter out there a few weeks ago. Told me for the parts and repair it would be 1 week tops...2 weeks later i hear from them.. they ordered the parts later in the week instead of the day i took it there. Second they were very rude and quick to get me out of the shop each time I went in. Did not give me the time of the day to talk. I picked up my bike today guaranteed me everything was fixed and in great working order... Well on my 20 min drive home the engine heat level rose and rose up and down. And my gas gage did not respond well after topping off. On arrival to my house I checked it out myself, and there was no coolant at all in the reserve...NONE! After they said the fixed my hose they did not even fill up my levels.. I had a turn signal problem on my left blinker... worked when i picked it up today, then an hour later does not respond at moments. The drive belt that they replaced was 3 times as much as i could of gotten it online, still makes noise even after repairing the clutch var.. I wouldnt be shocked if i took off my pannels and saw that they never replaced my air filter or cleaned my carb. These guys are half assed at what they do and overcharge for parts. Never going here again. Update** I just took off my panels, and checked there work out.. opened my air filter box, and there was NO air filter replaced. I came in asking for all of this work done not to start until they call me with a quote.. Well they called 3 hours later saying "good news" etc that it should be only 350 for everything I asked for. So with a coupon 2 weeks later i paid 310 after waiting twice as long as they said and they did absolutley nothing but order two parts that they ordered a week later. Screw this place.. I paid 310 for two parts that would of costed me $60 online and could of done myself... They lied to me when i picked up the bike saying everything was done and left me with 0 coolant and my old air filter that was not right for my bike, no carb clean. and ripped me off so bad. These guys are total scums.

thomas lawrence

The good: Good bike selection; customer service gets better if youre serious about buying a bike, and only during that time, my experience anyway. Helpful test rides. Not so good: 1. Customer service. As mentioned by other customers, can come across cold and not interested. This has been my impression every time I enter the store, with a few exceptions of too few people who genuinely take the time to even express a greeting or ask if they can help you. 2. Pricing is on the higher side, with little to no flexibility, IMO. Would be ok if customer service made you feel like your business is appreciated. This was my 1st impression upon entering the store a few months ago to buy a battery. I almost didnt go back, but I did use the service dept with decent results. Though I was seriously looking to buy a bike, I went a different direction with a bike purchase that was no fault of the dealership. As I return to shop, I still get a vibe of "why are you here." I would like to consider buying another bike here, but I am likely to drive twice the distance and shop somewhere else. I havent closed the door completely, but I am close. I offer this review to give constructive feedback if you are seriously about improving. Since your business model and practices has made you successful, I do have doubts that this input will make any difference or is appreciated. We shall see.

Philip Kalas

In 2007 I purchased a 2007 Yamaha FX Cruiser HO from Jeff Nielsen at the Chicago Boat show. Not only was he able to beat everyones price, but more important, was the follow up service. Because of his attention to detail, I purchased a second machine at the 2012 Chicago Boat Show. Again, and I assure you, I did my homework. I know I got the best deal on a 2012 Yamaha FX Cruiser SHO. I picked up my new Machine in March of that year, and as luck would have it, a few months later, there was a small problem with one of the latches on the rear door of the waverunner. I went into to Nielsen to see about ordering a replacement, and was pleasantly surprised that Jeff saw me, asked what I was doing there, and when I explained the problem he had one of his service guys take a new latch off a machine in the showroom and install same, free of charge, and related that he would order a new one for the showroom machine, so I would not be inconvenienced and have to come back. You cannot put a price tag on a dealer who actually cares. I recently was at the dealership again to purchase my winterizing parts and wanted to make people aware of what a quality business Nielsen is! I will be attending the 2015 Chicago Boat Show and can assure you there is only one dealership I will be patronizing for my 2015 Yamaha FX Cruiser SHO!

Michael Reader

went to nielsens to order a part for my polaris, read the part number to the guy in parts department after having to order this part many times before but he insisted on looking up the model and such for the part number anyways. Part comes in about a week later and is the wrong part. Go back to state my case and am told that the invoice says that I provided the wrong part number to service along with other rude statements. Then after being poorly treated in parts I go outside and see a bunch of quads and waverunners and bikes being moved outside so I went over to go take a peek. Im then told by a large rude man with a mullet that "these belong to customers who have them in for service and the last guy that looked at them ended up in jail". I responded by saying "well we arent the last guy" followed by his response of, "well youll be the next". Excuse me but on what grounds does somebody get off saying that to somebody whos looking at stuff at a dealership. Isnt that what people do at dealerships!? If they had such a problem with people looking at equipment in for service then why is it staged out front like its on display and not around back or tucked away. I couldnt believe the way I was treated so rudely right from the beginning and people like this dont deserve any business. Never going there again.

Stan Burchell

The good - Worked with Mike who helped my wife and I to select the right ATV for us. I would say the used Outlander we purchased was competitively priced and Mike helped us determine that we didnt need to buy a warranty since there were years left on the factory one. Mike in sales is knowledgeable did a good job in all ways. The not so good - Brought my Outlander in for first scheduled service and asked service dept. to adjust the pre-load on the shocks. The rears were adjusted property but, the pre-load setting between the two front shocks was not set the same (not set at even pre-load setting). For me the biggest value in servicing with a dealer is saving my time and piece of mind that work was done properly. Also purchased a rear trunk out of stock while there and was asked if I wanted them to put it on, sure I said..it cost me 60 bucks. I guess my quandary now is wrench myself or pay and then double check the work To the owner - Fair enough I am willing to try again. What is the best way from the customer perspective to help ensure that the service department meets expectations?