Sprint Store

Reviews 7

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Rafal Waledziak

I came into this store location to have my fathers phone serviced and it took them about 40 minutes to take our request, with maybe five customers and five associates. Not only do they get your name wrong on their display screens, but the person that dealt with us was not interested at all, he was busy talking to another associate and paying attention to his phone. He took the phone and said "theyll take a look at it", and did not even ask us if we need anythnig else. The worst thnig is that there is no one there to answer a question and he did not even tell us how long it would take. After 20 minutes of waiting and looking at a phone for my mother, i ask him how long will it take and he tells us that it would be about an hour. Finally when we came back after more than an hour and got the phone a young girl gives it to us and tells us its fixed. We left the store but had to come back...the phone was not fixed and it still had the same problem. So we came back and she tells us that they will have a new phone mailed to the store. Another thing was that she couldent even do an upgrade for my mother and told us we would have to wait more. "Hello!", im still being serviced and you have not finished up with me, the fact that i left and came back was upon the suggestion of the store associate. On top of that she asks us how our experience was in the store. Well amongst having about two hours of our time wasted, being treated with ignorance, and attitude by associates, and the fact that nothnig got done would put my experience at dismal. Plus the fact that it was a simple camera problem shows me that the technicians there dont know what they are doing. I came back and nothnig was fixed, nothing got done and i wasted two hours to have them tell me a new phone will be sent. So i finally came home about 3 hours later with a still faulty phone, no upgrade on my mothers phone, and a memory of one of the worst retail experiences i have had in my life. Go to this "service center" only if its your last resort, the people here are ignorant, rude, pushy and for most part lack the knowladge to provide good customer service. If google provided me with a lower rating this place would get it. People from corporate should focuse on how community stores treat their customers on a daily basis. I dont need to see the VP or President of sprint advertising their overpriced plans.

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Robert Delacruz

One of the reasons I never wanted to go into a sprint store is because of all the run around. I called customer service before I went into the store and knew how I wanted to upgrade my device and how much it would be to do so. I went into the store and was told I couldnt use the "full amount " for my phone trade towards the total cost i can only use half of it. And the other half I can use on a acesssory. After I explained that I didnt want a case or charger or anything with it. Still didnt get anywhere and was told it was in store policy. I grabbed my phone and left. I called other stores and actually went to another store who helped me completely. The harlem and irving mall location to be exact, and they were excellent. At the end of my review.. Avoid this store. Very rude in the tones they use and make u feel as if you dont know what ur talking about even after u did research. Ive always had a issue with this store. Ill use the extra gas to go to the hip mall location if need be.

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A Private User

Today was my second experience with their lack of experience. The first time i went in i waited an hour for them to "fix" my LED indicator (which they did NOT fix) and replace my battery (which worked about as well as the last one did), and today i went in because the screen on my phone is blank and they did not have the part in stock, after waiting another hour to tell me that. when i asked about how i have insurance on the phone and if i could just get it replaced, the guy got rude with me and told me that it didnt matter, because they knew how to fix it. "itll take about a week to get the part," he says. then tells me theyll CALL me when it comes in. on my phone that doesnt work. brilliant. ive now wasted two entire hours of my life in that store for them to be able to fix NOTHNIG. we called Sprint and they referred us to a better store. one with less RUDE customer service.

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A Private User

Have a few hours to waste? Then this is the place for you. I have visited this store two times, and I will never go there again. First time I went to have a phone fixed. They took the phone and told me that they were going to replace it, then they said they would fix it. Four days later they received the part and said it was fixed."Lies" They took my money and never fixed the phone. Nothing in that store is done in a timely manner. You are told to wait and wait then you find out that they can not help you. It is very frustrating when you ask one of their customer service personnel if they will be able to help you and they say yes, so you wait an hour then they turn around and tell you Oh we cant help you with that.... Save yourself the headache go somewhere else.

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Alex Chammo

After countless phone calls and visits to numerous Sprint stores, a technician named Louis(Hope I spelled it right) was the most professional person I ran into. I set an appointment 2 days prior to going in, and when I arrived, he was expecting me. Greeted me by first name and told me to have a seat. The replacement of the screen would take approximately 40 minutes. He was done in 30 minutes. The phone was fixed, cleaner than when I gave it to him, and handled with care. He had a smile on his face when I gave him the phone and he had a smile on his face when he gave it back to me even though it was nearing the end of the day. Customer Care and Louis saved a customer of 16 years on Friday 06/10/2016 with his great service.

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Nae Pooh

Houses the rudest, most incompetent animal Ive ever come across in my 15+ years in dealing with sprint. And anybody whose has dealt with this company over 1 year can attest that is a feat within itself. And I say animal bc this this thing cant be considered to be a woman. RASHEEDA needs an attitude adjustment, that will soon come, fast! Somebody needs to let her she is RETAIL consultant, and not a MANAGER as she so falsely claims to be. I was so angry from dealing with this thing, I completely forgot about the issues with my device. But "it" chose THE right person bc I will NOT stop until something is done! I plan on calling, tweeting, emailing, and writing anybody and everybody about her attitude and behavior.

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Sharlene Estelle

Horrible communication with their repair affiliates, Asurion. I was told information about my phone by Asurion which was not uploaded to the store, leaving me without my phone, not once but twice. Apparently this is a ploy by the store to force payment of a deductible, which they advice cannot be returned. The store personnel state they cannot call Asurion for any reason which make the store personnel look like imbeciles without a clue. Most stores , even independently owned can contact their affiliates to take care of the customer, if they care about the customer. I have been a customer over many years but it looks like its time to take my business elsewhere.

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