Sears Outlet

Category:	Appliance Store
Address:	7333 W 79th St, Bridgeview, IL 60455, USA
Phone:	+1 708-496-9332
Site:	searsoutlet.com
Rating:	3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 40

Reviews 13

Juanita Sullivan

I recently purchased a French door refrigerator from the Sears Outlet in Bridgeview. When I purchased the refrigerator, it was missing 2 door bins which the store manager (Fred) said they would order at nor charge. I called the following week to inquire as to whether these door bins were ordered. Fred was not in and the salesperson looked up my order and told me that they had been ordered. Fast forward 3 months and I still didnt have the door bins. Called Fred (the store manager) AGAIN and he could not find my order - he asked me for a phone number he could call me back at instead of leaving me on hold to find my order. I waited 3 days for him to return my call and ended up calling back with the receipt number. With the receipt number Fred found the order and advised me that they had not been ordered and he would order them right away. Now it has been ANOTHER month, and I have heard nothing and am calling AGAIN only to find out that they cannot find my initial purchase nor the order for the door bins. Needless to say, I am EXTREMELY disappointed in this store and the fact that when I call they cannot find the order. This is HORRIBLE customer service. It is safe to say that I would not recommend this store, nor will I ever return there to purchase anything!!! Within 1 day of my posting, my issue was resolved!!! Dont understand why my order could not be pulled up by telephone number, but that is obviously a computer glitch that on the part of Sears system. THANK YOU!!!

Jim Gibson

I have rarely write a 1 star review about anyone, but had to in this case. Its just been a horrible experience as my washer dryer I purchased was missing parts and did not work properly when we went to use it. Its now a month later and trying to get it replaced. (they will not refund your money if its broken, just replace it). Every time I call, I get someone else who is not aware of my problem, and have to start from scratch. The manager was very nice, but its very hard to get him on the phone as hes either busy or not there at that time. After a month, I finally got a call that they found another unit to replace my broken one. Thats great except its again almost impossible to get someone on the phone to schedule it to be delivered and replace the broken one. They are nice people....but my experience has left me with the conclusion that I will never again purchase something from a Sears Outlet Store, sadly. Thats not the Sears I grew up with.

David Chiquito

Just had bought a fridge from this store a month now they were helpful at first but since the purchase they havent been so helpful at all still waiting on my receipt for the purchase of the fridge and still waiting on them to refund me back my delivery fee that I had to pay extra for wich the manager there said I would get refunded when I got the fridge delivered and everytime I call Im supposably talking with a manager and no one can seem to tell me why I havent received my receipt or my refund and still waiting on them to call me back to find out whats going on and I already called that store a handful of times just the worst customer service

Tab ord

They want you to come here thinking you are getting a great deal but you probably wont. If you need delivery, expect to pay a lot for it which ruins whatever discount you think you had. Most of items are priced at or above sale prices of brand new items at appliance stores which usually have free delivery. So shop around. Occasionally you may find a damaged slow moving appliance that is priced very well. But you probably wont want it. Ive purchased hundreds of appliances and I stop by to take a look but usually leave disappointed.

Lilac Lov

Best experience with the hard working team at Bridgeview. My shopping started with obtaining extreme product knowledge from Mathew Cygan and it was graciously concluded with the extended hand offered by Josh Vega as he searched for the missing mattress in heated temperature both reps were going above and beyond their call of duty.

Cathy Towner

None of the items posted online were there. Not one of the idle sales staff approached us. Wont waste my time going here again.

Idanea Paz

Me gustó porque a tienden bien

Dan Sanchez

Great salesman, not pushy, gave me his business card. Took time with me !

Daniel Johnson

Very helpful sales and help loading. Very professional.

paul carter, sr

Did not have what I was looking for.

A Private User

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