Ashley HomeStore

Category:	Furniture Store
Address:	200 Broadview Village Square, Broadview, IL 60155, USA
Phone:	+1 708-547-3420
Site:	ashleyfurniturehomestore.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 5

sensrule19

What an ordeal! I paid for a sofa sleeper and matching recliner on Sep 17. My delivery was scheduled for Sep 23. The truck arrived 1 1/2 hours after the allotted window and when they unloaded the sofa, it was damaged. The driver was very nice and and took the sofa back. I spoke to a customer service rep and was told I would be put on high-priority for a new one. My new delivery was set for Sep 30. No one showed up during the time frame I was given. When I called the store, no one answered. I timed it and the phone rang for a solid 2 1/2 minutes before someone answered. I was told that the truck was re-routed and would not be delivering at all. I do not understand why I did not at least get a phone call to let me know. I had to take a half-day off work to be there. I was refunded my delivery charge and offered $200 in gift cards. My delivery was again rescheduled for Oct 3. The truck arrived on time, and the sofa was once again damaged. There was a large tear on the inside of the armrest, under the cushions. The sofa was once again taken away, and again I spoke to a Service Rep and was told there were 2 more in the warehouse and they would see about arranging to get me one. When I spoke to the store manager later, I was told there were no sofas left in stock and would not be until Oct 19. It turns out the 2 that were listed on the inventory were the 2 damaged ones they had tried to give me already. I received the gift cards in the mail today, and find out that I can only use them with a minimum purchase of $499! This is absolutely ridiculous, and I would never recommend anyone to shop at Ashley Furniture. I will be forced to because of these gift cards, but after that I will not shop there again.

Nikita Doroff

I have been to this Ashley store three times before I finally picked all the furniture pieces. Two people were assisting me Francisco and Hector with the purchase and selection. After spending over $6,000 for the furniture I wanted to return one loveseat and informed the store the very next day it was delivered. I was connected to one of the sales representative Francisco who was “assisting” me with the purchase. He quickly explained that there is no return policy. Not once he or his partner Hector have previously mentioned that there is no return policy at the time I was making the purchase. He would give me at least ten arguments why there is no return policy and why they WOULD NOT TELL in advance.. For example he would tell that if you bought a car you dont expect you can return it the next day. Only it was not a car we were talking about and the dealer makes you sign the paper that there is no return policy. I had to talk to the manager after conversation with which it was obvious in this store it is a specific policy not to tell that there is no returns. Few days later I was informed that if I called and request a return within 3 days of the delivery, they could accept the return. In fact, I called the very next day after delivery and they did not accept the return. The store, the staff, the manager are a mess! Another absolutely repulsive detail that mangers need to handle is that both Hector and Francisco have extra extra long nails on their pinky. My friend who is a police officer told me that extra long pinky nails usually means that the person is a cocaine user. Repulsive! I would never consider going to Ashley furniture again.

Yesica S

Weve made two separate purchases at this store within about 6 months. Both have not been very pleasant. and it all comes down to the delivery. First time we purchased a living room set. When the first group of 3 men came to my home they "couldnt fit the sofa because it was too long" from when they arrived to when they left, no more than 5 minutes passed by. The second time they sent a different pair of delivery guys. Theyre excuse "if the other guys didnt fit them we cant fit them either" and they left. Which by the way were very rude and smelled like alcohol. The 3rd time the guys fitted the sofas with no problem! Hmm what does that tell you? Ashley you have some very lazy delivery guys. The second purchase was made by my mother as a gift to me. She bought a bedroom set. One again everything was great up until the delivery. This time they started to unload and then they told me that the foot-board was going to be two days late so they couldnt set up. Actually this just happened today. So now Im stuck with a room full of parts and nowhere to sleep. The main guy looked annoyed lazy and like he was in a hurry to sit back down in the truck. ASHLEY YOU NEED TO TRAIN YOUR DELIVERY GUYS TO BE POLITE AND TO DO THEIR JOB THE RIGHT WAY! I cant believe weve been through 4 groups of delivery guys and only one has done their job the right way. Waiting on the 5th...lets see what they come up with. Oh and your front desk is very rude at times too. I feel bad for the crew that works the floors they deserve 5 starts. But thanks to your front desk and delivery service I will only give out 1 because I have to.

Angelena Pocalypse

Absolutely the worst furniture store I have ever dealt with in my entire life! The sales people stalk you around the store because they obviously work on commission. Although they are pleasant and will negotiate on price. Their delivery service however is the worst ever!! They told us that our stuff would be here in the early afternoon then they told us it would be coming in the evening and then they told us that it would be delivered tomorrow!! I spent all day waiting at home for it, and then I had to spend another whole day waiting for it, and when the drivers finally showed up they were creepy. (I told the guy I was so excited to have my new bed and he turned around and hugged me in my bedroom.) They gave me a few gift cards to make up for the missed day of work. I went back last week to use the gift cards and now they are telling me that the things I ordered need to be picked up from the store and not delivered as I was previously told. Did I mention that they also cant find all the items that I paid for already? This will be the absolute last time I deal with this horrible company! The people on their customer care line are rude and uninformed. After being on hold forever I was told to call the store, who still hasnt called me back to tell me where my items are.... did I mention that the furniture is cheaply made? The pillows dont even have a line or they are just stuffed with loose stuffing so they almost instantly started to lose shape. Things that look like wood or leather are all imitation plastic. Go elsewhere if you want quality!!!

bonita fry

purchased a couch, cocktail table and Kitchen Table. Took we well of 4 hours because the rep was new. was supposed to received my delivery 09/11/16 no one showed up or called. When I called I was told that my items were damaged and was promised they would be delivered on Sunday 09/13/15 no show. nest delivery was made but my items were damaged, called driver back from the number they called me on and no answer. Called the store was told they will have someone call me to come out and repair,never happened. called back three weeks later and was told they forgot to schedule someone. Two weeks later no one showed up. filed BBB complaint they called promised 250 in gift cards and a new sofa. scheduled 3 times first time damaged sofa when taken off truck. second time they tried to deliver in the dark when I specifically asked for a daytime delivery due to the couch having to be brought through the back so they wont rip another one., last time damaged again. called store explained I want a refund was told in December will have by Feb No credit and credit company doesnt show pending credit either. called the store and of course manager Elonda is unavailable. I have been trying to get this resolved since September And to top it off I only got 200.00 in gift cards. KEEP YOUR MONEY NOT WORTH THE HASSLE.