The Great Escape

Related:	darwin furniture stores
Category:	Furniture Store
Address:	7265 Grand Ave, Gurnee, IL 60031, USA
Phone:	+1 847-856-8300
Site:	shopthegreatescape.com
Rating:	3
Working:	10AM–4PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM

Location

Photos 39

Reviews 10

Jason Webster

CANT BELIEVE THE POOR CUSTOMER SERVICE PROVIDED BY THEIR "SALES MANAGER" SCOTT!!! MY SPOUSE AND I PURCHASED A GENSUN DINING SET FOR OUR NEW PATIO, SPENDING OVER $4500 AND WAS CONCIDERING PURCHASING LOVE SEAT, CHAIRS AND A FIRE PIT FOR ANOTHER $2500. But unfortunately after our patio dining set was delivered we were missing the base for our umbrella (we purchased the umbrella ) After sales manager Scott proceeded to up sell us a base, (which is only $60!) instead of including it like we were under the impression it was to begin with ?? already spending the amount we spent it was not the $60 just the Attitude of Scott the "Manager" when we tried to address our concern of the missing umbrella . Scott hung up on me twice and continually spoke over me on the phone telling me how "he came in on his day off for us"...so end result is over a $ 60 umbrella base and a horrible attitude and customer service. we will never be back and unfortunately when people comment on our beautiful patio furniture the story of our purchase will probably come up again and again.

Susan White

I felt like an inconvenience when I asked for help with a problem I had. I was bombarded with meaningless questions like, "When did you buy... " Who cares? I needed some help and guidance AND I had money to spend. Poor customer service, imo...

Ines Vasquez

Hate they sell poor qualityv equipment!! Its rediculous that each season ibhave to perchance a new heater and filter. If I new their product is poor quality I would have never bought it. There warranty police sucks!!!

Donna Kohler

Bought a pool timer had proof on my phone from my bank account they wouldnt accept that!! 80$ purchase among many many other purchases not very happy!!! 2 mth old $80 timer and they refused to replace it!

Bill Moss

Outstanding selection of outdoor furniture. Always have a lot of people on staff to help

Bobby Delicious

Awesome selection of anything you need for indoors or outdoors around your house

Ted Newman

Too fancy and expensive for me. The BMW of patio furniture.

Jim Yanecek

Great place to buy pool supplies and very knowledgeable

Michael Mencke

Nice store, very friendly and helpfull staff

Ineke & Dan Fine

Very helpful and knowledgeable.