Darvin Furniture

Category:	Furniture Store
Address:	15400 South La Grange Road, Orland Park, IL 60462, USA
Phone:	+1 708-460-4100
Site:	darvin.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–5:30PM 11AM–5PM

Location

Photos 100

Reviews 5

Ben Mich

First of all my wife and I were looking for a sectional and a pretty specific one at that. We had one sales rep help us then left once he realized that he couldnt find what we were looking for. Then we walked around on our own for a few minutes and had everyone under the sun ask us if we needed help. Seriously about 15 people over the course of 5 minutes ask us. We were getting pretty annoyed at the amount of people asking us if we needed help. Cant we just look on our own for a while and figure out what we like and dislike without having to worry if we looked like we needed help? We then found a sofa sectional that we liked but wondered if it came in leather. The saleswoman that found us said she would check to see if she could find the samples of leather. She was gone for about 5-10 minutes searching for the leather samples. Once she returned she said she couldnt find them and that she would have to get some from the manufacturer. We then asked her what the price would be for the sectional to be put in leather and her response was oh! it will be real expensive like 7000-9000 but no specific price and when we asked her what the specific price would be she couldnt tell us. After that we were pretty upset in the fact that there were all these people that wanted to help us but when the time came to ACTUALLY help us they didnt seem to care. They wanted to help the person that came into the store found a piece on the floor and were ready to checkout. No customer service there at all. We then walked around on our own again for a few minutes with the constant barrage of "help" when finally we said, YES we do want help with someone that can actually help us. Not, someone that says they can help then leaves or doesnt check prices. We found Don, he was very nice and very helpful and we to great lengths to make sure we were satisfied. I would recommend Don to anyone that actually wants help in the store. As for those leather samples they were placed along all the other fabric samples in the big Flexsteel area. She must have looked real hard! While Don helped us greatly, we left with a sour taste in our mouths with Darvin.

A Private User

If you want to be treated like a number, you are in the right place. I have purchased from Darvin twice two months apart...significant purchases. The first time, I dealt with a hassle on delivery (see, that whole next day delivery is really not accurate) and then received a damaged product. So, Darvin said that they had ordered the replacement for the damaged chair. A month later...still nothing. I called...well, it had never been ordered and would be taken care of right away. Another month passes...I actually go into the store to inquire about the replacement. WEELLLL, it STILL hadnt been ordered. So, they sent me to the warehouse for a replacement. LOL...the warehouse didnt have an actual replacement, instead of replacing the whole product, they sent us home with a cushion and a repair kit for us to fix ourselves. NICE!! Apparently, no one from customer service or sales actually follows up. So, one would think I wouldnt shop there again, but I gave it one more chance. The salesperson told us wed receive the product in 4 weeks. From my experience, nothing is actually IN-STOCK. Upon calling we learned he fibbed a bit and it would be at least 8 weeks. The guy knew we needed it before the holidays so he told us what we wanted to hear in order to get the sale. The sales guy spent over an hour writing up the order while we sat waiting for him. Then, as with both purchases, the sales guys practically run the other direction as soon as they think the sale is closed. POOR POOR CUSTOMER SERVICE all the way around. Just spend the extra 50 or 100 bucks and go elsewhere.

Pete C.

I purchased a leather sofa and love seat from Darvin about 5 years ago. At the time of purchase, the salesperson told my wife and I that a warranty was available for $180. that would provide protection from any damage or repairs for 7 years. We purchased the warranty at that time. The Darvin receipt stated it was an Ultra Shield platinum 3-1 warranty. Last week my wife noticed several very small tears in the sofa center seat cushion where the leather is paper thin, an obvious manufacturer defect. I called Ultra Shield who instructed me to send them the receipt and photos of the sofa. Today I got a phone call from them telling me they will not repair or replace the sofa because “it would be too expensive”. When I protested they told me they reserve that right “it’s in the fine print”. I filed a complaint with the BBB who told me they had hundreds of similar complaints about them. I then contacted Darvin before we do anything further. I spoke to Jane Ponton, who said she was aware of all the problems with Ultra Shield and no longer use them. She said she would look into it and see what, if anything, Darvin can do. I sent jane the receipt and photos of the sofa on march 9th and has not returned my email asking for an update. I think they should make this right as they sold us this useless warranty.

A Private User

I must admit I was cautious about ordering furniture from Darvin based on the reviews I had read. I am HAPPY to report that we had a wonderful experience at Darvin. Our sales associate was very helpful, respectful, and courteous. She was prompt in returning our phone calls and even took the final order over the phone to save us the drive back in. As for the delivery and wait...again top notch. We were told that it might be 2 weeks but dont be surprised if it is closer to 4 weeks. To our surprise, we received a call within a week to schedule delivery. Today our sectional arrived promptly at 9am and the crew was very polite and careful with the four pieces. We told the crew the sectional was going in the basement and they never moaned or groaned. They offered to remove their shoes and placed several drop clothes down to protect the hardwood floors. One of the larger pieces was hitting the light sconce in the hallway. To avoid damaging the furniture or destroying the sconce he suggested to remove it. This extra step tells me the company has addressed (at least) some of their previous discrepancies and are working in the right direction. I like the fact that our sectional was Made in America and sold by a family owned business; couldnt be happier!!

A Private User

We ordered a very expensive dining room set ($4,000). In spending this much money you would think and expect the piece to be of high quality. When we received the set the table was rippled. Darvin was accommodating and ordered us a new table ensuring us that it would NOT have the same problem....well it did! We then ordered a third table that they also assured us that it would NOT have the same problem, and this table was still rippled. Not only that, each time they only reordered the table top and not the base. This time the new top did not fit correctly on the base and the delivery man had to re-screw it three times...and it still does not line up correctly. I think this company is a joke and they do not take client concerns seriously (although they do a good job pretending). Its a huge company and even though they ensured us three times, we would not have the same problem, we did. We are still waiting for a response after I have made two phone calls to them. I would not recommend this place; lots of hassle, low quality furniture, and expensive price. Not to mention their sales are complete scams. They jack up the price and then put the original price back on insisting that, it is the "rock bottom" price. Dont be fooled.