Category: | Cell Phone Store |
Address: | 370 W Army Trail Rd #400, Bloomingdale, IL 60108, USA |
Phone: | +1 630-980-4322 |
Site: | verizonwireless.com |
Rating: | 3.2 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
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Jay Diebold
BEWARE!!!! I only gave them one star because there wasnt a rating lower than that. Cant even discribe the disappointment towards the lack...the absolute lack of customer service that was applied by all..and I mean all members of this store. I went into the store to get a fairly basic procedure switching from one phone to another phone which had proven to be a great task for the supposed "best provider" on the market. It was amazing how competent they tried too sound which really turned out to be them talking out of their behind about absolute non sense. It left me with an extremely salty taste that honestly had me questioning to stay with that provider (verizon). (Which the jury is still out on.) Please dont be surprised if you waste a signicant amount of time at this store and get absolutely no where. YOU HAVE BEEN WARNED!!!!
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Jessica Enderby
Where do I start? I went in to upgrade my phone and the guy told me that if my sister and I both upgraded, and I got an iPad that our rate wouldnt change because of the promo they had going. The first few months were high so I went in and talked to him. He then said that the third month is when the promos kick in: he was right. My bill was right back to where is was supposed to be $168.00. Following that month, my bill has been $202.00?????? I went in to ask and no one can give me any answer as to why. Verizon and I will no longer be on the same team. I want everyone to know that they mistreat their customers and dont fix lies they tell us. Do yourself a favor and dont use Verizon.
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Mark Messiha
DO NOT USE THIS STORE. My initial purchase of a smart phone went well but when I had problems with the phone (short battery life even for a smart phone, connection issues, etc) they refused to give me a new phone. I called verizon customer support who THEMSELVES couldnt get the store to follow their own policies. I will not be spending any money at this store in the future. I had a very good experience with the people on the phone support who are working with me outside of this store (even though it is within their policy and much easier to do it IN store) to resolve my issue with the phone. Again, dont do business with this store.
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A Private User
I went to this store for an issue with my phone which they fixed. I also told them I wanted to upgrade my phone as a Christmas present from my husband. The guy who helped me said someone will be with us. 10-15 minutes later, no one came by even though there was 4-5 associates doing absolutely nothing. I told the guy twice I wanted to do the phone upgrade but I think he thought I was speaking Chinese or something because he totally did not get what I was saying. Pity because I got my first Android phone from this location 1 1/2 year ago and I had a great experience. Now, itll be likely Ill come back to this place.
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Tony kim
guys stay away from this store. My phone was not working with x1 signal. So I visited that location to fix it. the agent named Nicole at the store told me there was some kind of payment issue on my account and guaranteed that its going to be fixed if I make another payment. however, she couldnt fix the problem and the payment was not the issue. and she rejected to get me a refund. I had to deal with headquarter verizon for days only because of her mistake. how ridiculous it is. they only focus on sales. they dont care about customer care or after service and responsibility as a corporate store
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Dan Anderson
I was offered a credit on my account for $30 off an upgrade. This was offered because I spent 3.5 hours the night before resolving an invalid charge on my account. After spending 45 minutes in store, the manager refused to honor the credit despite Verizon Customer Service saying a manual credit was an option (I was actually on the phone with customer service simultaneously). He claimed its his discretion. I guess his discretion is to leave customers disgruntled and disregard Verizon credits. Ive been a customer since 2013 - nice to see Im not worth $30!
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Kay Kirkpatrick
I already purchased my phone & tab at Best Buy & have been looking for a place to get help w/products.Good, pleasant store atmosphere. Patient, helpful staff, willing to spend time with me. So happy with this store after disasterous experiences at the Danada Verizon store. Cody, the manager, was helpful, polite, & respectful. He spent time talking to me on the phone & helped me in the store. MICHAEL M., spent almost 2 hours helping me with issues. Hes patient, kind, very helpful, & my issues got solved.
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Ross Kronenthal
Ive had to go there a few times over the last few months for various issues and every time the staff has been super helpful, going out of there way for my wife and I. Sometimes they are busy so expect a short wait but I have never left disappointed. The staff there are very friendly and super knowledgeable.
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George V
Employees at this store are very uninformed or they like to play dumb. Stay away from this store or you will end up paying alot more than what you are suppose too. Go across the street to the best buy you will have a much better and more experienced person to help you out with your cell phone needs.
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Kat Knotts
The staff at this store is horrible! Very rude. They refused to help fix a problem their employee created, I will never return to this store. I am on the verge of leaving Verizon due to the service (or lack of I should say) at this location.
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Scott Grigoletto
I tried to buy a new phone after my last one broke, despite being a customer for 8 years they couldnt find my name on the account and refused to sell me a phone. They made me wait 20 minutes just to tell me they couldnt sell me a device.
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Craig Capp
Do yourself a favor, do not call Verizons call center, do not go to other stores, go talk with Cody and at this store. Outstanding service with the rare ability to understand any issues and actually solve them.
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Joann Hart
I had to wait nearly an hour for a rep to be available so I could buy my new phone. Average customer service once someone did help me.
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Juno Cheyenne Krakus
Nice and clean store. Its Manager and Customer Service Staf were quick and pro. I do appreciate it.
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Al C
Good Verizon store. Friendly but not pushy.
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Jodi Sagil
Faster service and great display area
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k pishevar
Nice store,friendly people
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Rick Eddings
Great staff.
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Tami Kiegerl
The Best!