AT&T Authorized Retailer

Reviews 13

DO

Donna Pomatto

I went to the AT&T store in Bolingbrook to deal with an issue which could not be handled over the phone, because the business division closed at 5 PM. I needed to add my sons line to my plan due to a change in his employment. The store closed at 9 PM, we arrived at 8 PM. Jackson was very helpful identifying the issues and how to handle the situation. When he ran across a few glitches, the manager, Peter, was also very helpful. The whole transaction took over an hour, due to the complexity of the matter, but the staff at this store were all very helpful. I have been to this store before, and have always had great experiences. Thank you Jackson and Peter for all of your assistance.

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ST

Stanislav Sinogeikin

Weird place, at least recently. On September 16, a day after an official recall for Galaxy Samsung Note 7 was issued I stopped by in the store hoping for an exchange. There were four representatives with black beards in the store and none of them heard about the recall. Yesterday I stopped by there at 6 PM and the doors were locked even though there were some people inside. The store was supposed to be open till 9 PM and there was no sign on the door or anything. Later I heard that this store was sold to some other Authorized Retailer, the same as own Naperville store at Washington street, etc. I used to use this particular store in the past, but not anymore.

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Sergiy Zuban

Much better than Boolingbrooks T-Mobile store, ~1min of waiting time, friendly people. Overall probably this store is good, but I give them 3 stars because after switching to AT&T GoPhone (prepaid) plan from another carrier my brand new phone couldnt pick 4G LTE network. I was told with prepaid plan and especially with Android phone Ill will never get 4G LTE and have to stick with regular 4G (HSPA+). Customer support couldnt help me over the phone as well and told me call phone manufacture. Guy from Auroras store was able to solve the problem during 5 minutes!

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TH

That Guy

Perfect service. Melissa, the manager, introduced herself and took my name immediately upon entry. The place was busy and a short wait later, Jessica, whom I previously spoke with on the phone, clearly explained and wrote down all my options. I got the phone, plan and savings I wanted, and she made it very comfortable to switch after 15 years at Sprint. All associates at this location had smiles and good attitudes throughout. Previous reviews are likely from before this manager took over.

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A

A Private User

I went to this store & i delt with several people working here. They are uninformed of many of the companies specials & very rude & pushy. I myself, had to tell them about deals they have online & when i did so, the salesman called me a liar. Can you believe that?!?! i wouldnt recomend this store to anyone!!!!!

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DA

Dan Ware

Extremely rude! I was walking up to the door and an employee pulled it shut and locked it as I was reaching for the door. There are over 10 customers in the store. I understand that its closing time, but a simple greeting would have been wonderful. It seems I will be going across the street to verizion.

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A

A Private User

I have called 3x in a two week period. All 3x I have been assured the manager would be calling me back. I am owed 100+ in over charges after they setup the billing wrong, Im getting no service. Go elsewhere.

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LA

LaTashia Hayes

Very unfriendly Martin didnt get my problem resolved when asked to speak with manager he says they DO NOT HAVE ONE!!!

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AD

Adnan Khurshid

Ben is a great person he helped me with my unlock issue even thought it was out of his way

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RO

Roman Cociug

The worst costumer service ever,Dan u awfull

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SJ

sj mbring

Knowledgeable salespeople, fast service.

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BO

Bob Albrecht Jr

Same as Orland Park better than Homewood

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Jody Longshore

Wouldnt even try to help me...

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