AT&T

AT&T, 260 Danada Square W, Wheaton, IL 60189, USA,

Category:	Cell Phone Store
Address:	260 Danada Square W, Wheaton, IL 60189, USA
Phone:	+1 630-933-9900
Site:	att.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 15

Reviews 25

A Private User

I went in to the store today at 7:15. I left at 7:45 because I was not being helped. I give the rating two stars because the lady at the front, taking the names/issue down, was nice. When we left, we were told that there were only two reps working (i spotted 6, including two managers). Three were helping customers, the two managers stood around and "supervised", and one rep was pretending to do mindless work so she did not have to help anyone out so she could leave work. That is not customer service. We were not told once that someone would be with us. Several times I caught the managers eye and she walked away, going to other reps that already were helping people and didnt need the managers support. In conclusion, go to this att store if you plan on waiting there for at least half an hour. They will always tell you they dont have the number of reps available to meet demand and yet you will still see managers/reps not doing anything. Fail on customer service.

Teag Frank

I went in to buy a new phone and was helped by James Fliege. He was very helpful in finding a new phone, but he gave me the wrong phone number on my new phone. Subsequently, this cut off my brothers service on his phone rather than on my old phone, causing a huge inconvenience. Now we are told we each have to go in and get two new sim cards, which is also very inconvenient as Im leaving on a trip in two days and my time is very limited. We even reconfirmed the correct phone number twice, and he still put it on the wrong phone. I sincerely doubt we will be returning to this store again. This has never happened to us before, which is why we are so disappointed. Make sure you check your receipt to make sure they put it on the RIGHT phone!!

Charlie Page

Placed the order online and got the online price. Order was ready for pickup at the store within an hour. Im not tech savy, I constantly change my passwords and forgot my current list at home, and had files everywhere on my old phone. The CSR spent a lot of time and did a lot of extra work but I walked out with everything I wanted from my old and plus what you get by upgrading two generations. The work the CSR did was well worth the activation fee. AT&T customer service saw a huge improvement since they relocated back to the US a few years ago.

Dan Ware

Recently returned a phone past the trial grace period and manager allowed me to get a new phone. I was shocked, it seems like customer service in this country is dead, but not here. Ive been an att customer for 10 yrs and will be happy to stay. Yes, they could be a little quicker, but this place is always busy. Also, this is a corporate store, which makes doing business here that much easier. The staff here are very knowledgeable and can answer all your questions. Top notch, keep up the great work!

A Private User

This store has HORRIBLE customer service. Of the last 20 times Ive called, Ive only gotten through once. When I went to the store there were about 10 staff people there (only about 3 were actually helping people) and the phones all just rang constantly. Why no one thought it might be a good idea to pick them up is beyond me. I even called my sales reps cell phone a couple days ago and still havent heard back.

Tamara Anderson

I went in with a rather complicated (to me) issue and Lisette sat down with me and very patiently let me explain the issue to her. She was extremely helpful and I left the store with a smile on my face. When its time to replace my current phone I will return to this location and hope Lisette is still working there. Surely AT&T knows what a gem she is!

Erin Ciolino

Id been having some problems with the battery life on my phone. I went in and explained my problem to Danny and he was more than willing to help me. Little did we know it would take about an hour and a half to figure out. Though the store was busy, he rushed the process in order to move on. He was very polite and helpful! Thanks Danny!

A Private User

Its hard to find, but its in the same building as Panda Express. Just drive around the building. I was there this past weekend and was treated very well. We got a good deal on their Uverse service. Dont listen to the negative reviews. They were very polite and greeted us the moment we walked in the door.

A Private User

...trying to find this store. Danada Square is quite large with 100+ businesses. AT&T in their infinite wisdom will not permit direct calls to the location for directions so unless you know the area you will never find this store. Not good business but that is corporate America.

Adela Matlia

Unable to fulfill their promises. Have been thrown like a ball from one agent to the other to customer service. I ended up being ripped off and paying a hefty monthly bill to please them. Once youre stuck in their cobweb... Good luck!

Marrs Caballero

worst place to get help! told me to send package back to at&t and i was told by at&t to go there and the would help me but did not! I have been with at&t 1999 and now its time to go!

Allan Zwirn

Theres an issue going on for about six months since Ive had the service however hopefully the assistant manager in the manager for the store today resolved it keep you updated

Chris Walter

6 employees having a meeting while 3 groups of customers waited. I had to complain to get help which was less than five minutes to swap from a nano to a micro sim.

Joe Roznai

Got in right away and staff went right to work on my issue. Resolved it quickly and answered my other questions clearly. Clean store, well laid out .

Alyssa Noel

Nobody answers their phone, ever. not even once. actually tried calling for an hour with no answer. its a monday... cant be that busy.

A Private User

Justin just directed me to the phone website for a simple question rather than finding out and helping me solve my problem. Poorly done.

Chloe Lasser

Customer service is a understaffed leaving us waiting for hours. Maybe they should have people on call for when its busy

Jamie Lauricella

Wow. Love this place. Jimmy Vance is sooooo HOT... Id upgrade my phone monthly just to see him!

Joey Mitchell

The manager Steve was very helpful and so was Helen. Westons location is a great place to shop