Category: | Cell Phone Store |
Address: | 2007 Mt Zion Rd, Morrow, GA 30260, USA |
Phone: | +1 770-472-2020 |
Site: | storelocator.sprint.com |
Rating: | 2.6 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
HE
hereNever
The wait times are abysmal, and customer service needs improvement. I went to up for new service and ordered new phones on the day they were available. I was initially hesitant of the wait time for their arrival, but they assured me it usually took about a week. One of the phones didnt come in until 2 weeks later, and the other still pending, so I got a refund for it. I had to wait until the other phone arrives in order to get my money back for it. I was in the area and came in the third time (over a month after I ordered the phones) to check on the second phone--had to wait over 1 hour only to find out it was still MIA. Apparently, they could refund an item pre-arrival, but the reps didnt know how to do it. The one guy that knew how to just said a few words to his coworker and clocked out. Now, a week later, I still havent heard anything from them. The one guy I spoke with today tried to look up my information but was not able to pull me or my transaction up in the system..? I called back and was put on hold for over 1 hour until my phone got disconnected. On a side note, I went ahead and ordered a phone online (over 2weeks after placing the orders at this store) via the mfgs website and will be receiving it in 1 week. Way to go, Sprint.
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Atl Magik
I was interested in new Sprint service, so I came into this store 3 hours before having to go to work. I figured that was plenty of time to purchase a phone and still make it to work. Once I arrived there were 2 people in front of me, and two sales members working with them. One of them put my name on a waiting list, and returned to her desk. The other was preoccupied with another customer sharing personal stories of her life. I was starting to get upset after 30 minutes. Finally, once I got the assistance of the sales person she made me very much aware that I could not receive the online price even though I was told I could, and made a reservation online to be at this location to complete my transaction. Once we settled that then she made me aware of another problem. It was just one thing after another and before I knew it I had an hour left before I had to go to work, so I left. I went home and ordered online with no hassle or headache. I wont be going back to this location ever. They are so very ungrateful and the service is horrible.
AN
Andy C.
I came to this store to repair my phone because it was not charging and the date and time was not updating. I left my phone with the repair center for hours just to come back to the repair tech to tell me that they didnt even LOOK at my phone because they ASSUMED that my phone had water damage. The only solution that the tech repair gave me was to either 1) Pay to Upgrade or 2) pay for a replacement. After buying another charger, which worked, t I decided to take my phone elsewhere to get a second opinion. Low and behold my phone had just run out of internal memory which prevented my phone from conducting the software update which ANOTHER SPRINT STORE was able to correct WITHOUT ME SPENDING A DIME!!!!!!!!! Although the customer service was over the top (meaning kinda phony and extra), I just wish that they wouldnt always just try to sell instead actually thinking about whats good for the customer. Shame on you Morrow Sprint Store smh
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Private User
This place is horrible. They have the slowest service ever. But what makes it worse is that they have several employees standing around doing nothing but talking to each other. I went there to make a simple purchase. I got there around 9:30am, 30 minutes after they opened and ended up waiting over 1.5 hours just to be helped. And they couldnt even help me. I was purchasing a phone for someone else who has a sprint account, but they tell me AFTER I swipe my card that I couldnt make the purchase since I dont have an account. Yet, when I got home and checked my account, they withdrew a large amount of money from my account. So when I called the store about this issue, the girl who answered said "Oh sorry I cant do anything, call your bank." Like really? It took about 5 days to get my money back. These people have no idea what theyre doing. Hated their service.
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Bethany Cuneio
Buyers stay away from Sprint . We are now about to go back to Verizon . We switched over to Sprint on the 21st and are expected to pay a bill on the 14th . That 8 days of service that I did not have . Those 8 days I was using Verizon . Called on Monday to a supervisor on a 1800 number . She gave us a confirmation number , stating that our phone bill would not be due until the 21st . Today is the 19th and the main line is cut off . We called the mt Zion Corp store which is what another store told us to do . And this VERY RUDE lady was on the phone being loud and not wanting to help us with the situation . And even hung up on my fiance . I WILL NOT KEEP THIS SERVICE ! I WILL NOT BE TREATED BY WHAT THEY CALL "CUSTOMER SERVICE." Thanks but no thanks you can have that plan .
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A Private User
If you are looking for help with your phone or buying a new phone make the extra mile to this store. The one on Jonesboro Road by Southlake mall is HORRIBLE. The tech person on staff there told me to my face that there was something wrong with my phone. I didnt believe him of course so I took it to another store talked to a sales person and all I had to do was take the battery out and put it back in poof it was fine. They are very unprofessional plus they dont have a pay kiosk. So please please please go to the original store on Mt. Zion Road. It will save you an head ache or Heart Attack later on.
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Thomas Cleary
Called to ask about availability of a part, got told word for word "We have almost nothing in stock" heard the same thing from the sprint store right down the road.. who then referred me to them.. Basically I just got put on hold to die while hes "going to look for it" 20 minutes on hold later I hung up and called back. Guess who answers.. same guy.. transfers me to parts.. On hold again 6 mins and no one.. Shambles Sprint stores in Georgia.. get it tf together.. This is your A++ grade market here and your failing bad, Boost Mobile could run circles around you here.
TO
Tommy Lee
Took my girlfriends Samsung Galaxy 2 to be repaired (broken charger port) on a Sunday at 2pm and was told it was take 2 hours for repair. Dropped it off and received a call from the store rep 20 minutes before closing time that day 5:40pm that the phone was ready to be picked up. Came in the following day just to be told it could NOT be repaired and that they would have to order a new one and its on back order. The old phone condition was in worst shape than we brought it in as. No loaner phone or anything. Very poor and unsatisfying first experience at this store.