Artistic Builders Supply Ace Hardware
| Category: | Hardware Store |
| Address: | 963 Buford Dr NE, Lawrenceville, GA 30043, USA |
| Phone: | +1 770-963-5222 |
| Site: | artisticbsi.com |
| Rating: | 3.9 |
| Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–6PM Closed |
Location
Photos 1
Reviews 15
DE
Dean Harris
If I could give this store zero stars, I would. I just had the worst customer service experience of my entire life. I walked in with an instruction manual looking for a few screws, barrel nuts, etc. to reassemble a crib. The lady at the counter was very kind and told me to go to aisle 16 and that there was a man there that could help me. When I got to aisle 16, the man was waiting on a couple of customers who were looking for various items in the screw section. I stood there waiting my turn. While waiting, another customer came up and asked where to find something. The store associate answered his question and went back to helping the men. When he was done with them, he asked if he could help me. I showed him the page with 5 items highlighted (thats right, I was only looking for 5 simple items to which I had the exact measurements and pictures of the items), and asked for help. He sighed and replied, "I dont have time to waste on this right now." I. WAS. SHOCKED. I have never been so disrespected in a store. I immediately closed the manual and stormed out. I am just glad that I never spent one dime in this place, and I never will. Do not visit this ACE Hardware unless you enjoy being insulted, disrespected, and made to feel that your support of their business is a "waste of time." Then they wonder why folks just head down the street to Home Depot or Lowes. I love supporting small businesses, but I will never go to this establishment again.
JE
Jennifer Weaver
I like the convince and proximity to my home. Their prices are just a little above those of Home Depot but for the convience I decided it was worth going to until the day I bought the wrong product. I purchased a small curtain rod approximately 10.00, the cashier even remembers us buying the rod the previous day, when you loose your receipt your out of luck. No alternatives, no store credit, no looking up the receipts using our credit card information, nothing. If you choose to shop there KEEP YOUR RECIEPT!!! There is no flexibility on return policy even if product has never been opened and your purchase was less than 24 hours previously. We spend about 200.00 every trip to the hardware store so they would make their 10.00 back in both in product and in profit off of us, what we were planning on buying in place of the wrong curtain rod cost was more than twice the price. Needless to say, I will not be returning, I am going to take my time drive a little further to Home Depot where their prices are cheaper and more reasonable return policys.
TH
Thomas Seay
I love this store! It is convenient and I find that for a lot of the lumber i need, they have BETTER prices that Home Depot or Lowes. If you need a single bolt or screw then "Ace is the place" The big box stores sell nuts, bolts, screws, etc in boxes (so does Ace), but if I need just a couple of then why buy the whole box an the remaining ones just collect dust. If you are repairing a lawn mower or even a grill, they have everything you need. HD & Lowes may be more popular for the masses, but not for me. The only complaint I have s that when I get Ace Reward coupons, I cannot apply them towards lumber, but I understand why. I have never been there when I was not greeted as soon as a walked in and they always ask me if there is anything they can help me with. The staff if great, the store is great, and the location is great for me.
MI
Mike Scheiderich
Very convenient location. The staff has always been friendly and very helpful. They didnt have all the deck lumber I was looking for one particular morning but they were able to piece it together for me though other locations by the end of day and delivered it to my door step. Really went the extra mile. So much more personal service here as opposed to the big box stores where it takes twenty minutes just to find someone who doesnt know where to find what you are looking for in the first place. I will keep coming back.
DO
Dominic Ottaviano
Decent store but the counter person had an attitude, got pissy because I took the box of screws because I was buying all of them but didnt happen to write down the price. Common sense would say that with the SKU number on it they could get the price but evidently this store does not do it this way and I am supposed to know that. I dont go to this location unless I absolutely need something and only because its close.
JT
jtvendola
Their return policy is horrible. Ive purchased two items, a shower head and a toilet flush valve kit; both are horrible products that should not even be sold in stores. Unfortunately youre unable to confirm a product is good or bad until you use it. This Ace will not take products back if theyve been opened. Id recommend Home Depot; far better customer service!
ME
Melissa Lewis
Know what you want before you go. This is the second time that I have been in recently. Ive walked around for at least 10 or 15 minutes and not one person asked if I needed help. Such a shame since the location is convenient. I think the one further down on Buford drive is worth the trip and the mall traffic.
ST
Steve Morgan
This place is amazing. It may not have the best customer service according some on here but I go in there atleast once a week and I am impressed every time with the amount of stock they carry. Great ACE store. Lots of craftsman tools too!
VE
vera holt
Thomas was awesome they have everything from yard stuff to inside house stuff and want to say thanks to him for helping me find the Stuff I needed also they offer military discounts
EL
Elaine S
I went to three big name stores with no success, before coming here and the staff helped me come up with a solution to fixing the broken leg of my curio.
MA
Marty Foskey
Thomas was very prompt in cutting keys for me and helping me find a piece of hardware. Very friendly. Great place to find all your needs.
WI
Will Tompkins
Ive been coming here frequently recently and every time I come in, I get help from the staff to get me in and out faster.
DA
Dave Abraham
Very convenient...Staff is always there to greet you and help you find what every you need.
LA
lake brooks
Great customer service. Always has the correct products we need for our application.
SE
Sean Motise
Very friendly staff and they are willing to go the extra mile to get what you need.