Kay Jewelers

Category:	Jewelry Store
Address:	3333 Buford Dr NE #2018b, Buford, GA 30519, USA
Phone:	+1 770-831-4909
Site:	stores.kay.com
Rating:	1.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 11

Reviews 11

Jeremy Hage

This store and company is the worst ever. First bought the rings and they had to be sent in to get polished and cleaned and my wifes engagement ring needed to be connected to the wedding band and it had to be sent back 3 times from the beginning and barely got back in time for the wedding. Every time the rings get sent in they are late to come back and you never get a call when they are in, if they do come back on time, you should expect to have to send it back in. Customer service is garbage / possible the worst My ring has bolts on it and they are worn down and barely visible now. The rings are lifetime guarantee and they told me that they will bot fix the shapre of my ring or the bolts that have worn away as the manufacturer does not make replacement bolts. The ring is no longer made either. They did say that once the bolts and ring was compeltley trashed that they would look at replacing the bolts or doing something for me. Why do I have to wait and you should be fixing the issue now. NEVER NEVER NEVER SHOP THERE I would put zero stars if I was allowed to

Jakiya McMillan

Normally I dont take the time to write a review but the experience that I just had with this place has fueled me to do so. Ive been ring browsing just to get an idea of what I like and it has been a very pleasant experience until this point. Seeing that this is the type of place where people go to spend quite a bit of money youd expect the employees to be a little... well welcoming. When we first walked into Kay no one greeted us which they were with customers but as a person who works in customer service you acknowledge that theyre there and let them know youll be with them in a moment. When someone finally came over and helped us the first thing he said was "you know what time we close right?" I looked at my watch and was like are you serious. I walked in about 30 minutes before they even closed! I tried on two or three rings and was honestly just really turned off by how rude and dismissive he was to really be into it. I really had high hopes for Kay but will probably be looking elsewhere and would not recommend this location to anyone.

Kaila Hage

HORRIBLE! Avoid Kay Jewelers if you can. If you cant, make sure you avoid this location! Horrible customer service. They never call when my ring gets back to the store from being serviced. Many times I have to send it right back due to imperfections they should have caught. Their service time period is a "guaranteed back in 2 weeks". I never get my ring back in that time, always takes longer. Horrible experience with my husbands ring too. It has started changing shape (going from octagon to smooth circle) and they told him thats just what is going to happen as it ages and wears. Sure could have mentioned that when we were shopping. All they want is to sell you a ring. Doesnt matter if its the right ring for you. Once youve purchased, they could care less about your happiness and experience. Never again will I buy anything from Kay.

A Private User

Unfortunately I am having to write about this store. I bought a ring from here 6 months ago and it broke completely in half. It was sold as a ring made from the strongest of materials know to man. I dropped it on cement and it broke in half. It was outside of warranty, but you would think they would replace such a ring forged from this lofty unmatched unbreakable material. nope. sorry you have to pay more! Customer service, upper and lower management would not waiver, not even to save a customer. My advice is to go somewhere where they respect you as a buyer and do not treat you like just another piece of high volume traffic. very disappointed. Prices are very high for retail, shop them. Quality is Ok, like most, but still very high priced even with the "Sales".

Lejla Kuduzovic

Worst customer service ever! Not even a month after purchase a diamond fell out. I took it for a repair.When I came to pick it up, they had trouble finding it. After sometime they finally finf the ring which was filed under my first name. Well, nasty arrogant woman that sold us this ring says," It was filed wrong become you wrote your first name first instead of your last name.In general you put your last name first." She must be from another planet cuz first name goes first unless specifed on the form...This woman should not be working in coustumer service at all! She was arrogant from the start! Will never go back!

Donny T

I recently purchased a necklace for myself no less than a month ago. It broke in less than a month and when I called the store to ask an employee named Audrey/Aubrey questions about how to get it replaced or repaired. She was rude to me and basically tried to rush me off the phone so I wouldnt bother her anymore. I dont think this store deserves any ones hard earned money. I spent thousands of dollars with them and I promise you I will never come back. Go to another Kays if possible but this specific one in Buford is trash.

SEAN BOZEMAN

Terrible snobby attitude here and from a manager of all people.. Ive spent a couple thousand at various Kay stores but my experience at this store will ensure that I NEVER shop at any Kay Jewelers again. They act like theyre selling you a medicine that you cannot live without rather than an expensive luxury item. Helzburg in the same mall treated me respectfully and I have since happily purchased a few pieces from them. Do yourself a favor and DO NOT shop at Kay Jewelers in the Mall of Georgia.

Y G

Terrible....Mandy, that calls herself the store manager needs to go back to school to learn how to speak to customers. We are the people that spend our money in the store. She is just a rude miserable person. Shes the same rude lady that made that little girl cry. The district manager needs to have a word or two with her because if she treats customers that way, I can only imagine how she treats the employees. Terrible!! Shame on you store manager Mandy!!

Brit Igel

Worst customer service from the manager!! I went to get my ring resized before the holidays. What really made me mad was the fact that I was told the wrong pick up date twice by the manager and I dealt with an employee the third time and she told me the wrong time and the manager was upset with the employee when she was the original problem. If you have to shop here dont work with the manager! I wont go back to this location ever again!

Joel Pierson

Poor customer service. My wife asked to have her ring cleaned that shed recently purchased at the Athens store & was told it wasnt a real diamond so they couldnt clean it. Preposterous! She never claimed it was a diamond she just asked to have it cleaned. Its a white sapphire ring and she periodically gets it cleaned in the Athens store where she purchased it. There seemed to be a rather snobby aura in this store.

Daria Walker

LOCATED INSIDE MALL OF GEORGIA @ RUBY TUESDAY / CINEMAS! Took 20 attempted call and almost a half hour for someone to answer the phone to tell me that I was a couple miles out of the way. Salesperson was nice, but I had more knowledge about the product I was looking for them they did...