Kay Jewelers

Category:	Jewelry Store
Address:	1620 Dogwood Dr SE B, Conyers, GA 30013, USA
Phone:	+1 770-787-1877
Site:	stores.kay.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 7

Reviews 9

Gregory Adams

I cannot believe the treatment my wife received in this store. The only reason I gave them a one star is because you cannot leave a review without giving a rating. The manager Shirley was rude and disrespectful and her sales rep Amanda was unprofessional and not as knowledgeable of proper procedures that she should be. I am a loyal customer and I made several purchases at Kay locations throughout the state. I am a retail store manager myself and I have never encountered such an unprofessional staff. My wife went into the store to make a minor purchase and she was met with attitude and standoffish behavior from the staff at this location. I know that Kay has a higher standard for their employees and Im sure that other customers would say that Shirley is wonderful and Amanda is great but i feel that the color of our skin played a factor in them treating us as if we were doing something fraudulent or unsavory. My wife has used my card in several locations and she is an authorized user on my account. However she was treated as though she was a criminal being as a series of personal questions that had nothing to do with the purchase. The sales rep Amanda made a mistake account is inexcusable. While trying to validate the authenticity of my account she caused it to close. The sales rep Amanda made a mistake that I discovered through several conversations with Kay customer service that closed my account. However when we reached out to the store they assured me that it was my fault and they had done nothing wrong. Yet that is not the information given to me. I did have to call numerous times to customer service to get to the bottom of the issue that as of today that is still not resolved. I hope that something is done to prevent this from happening again and I also hope that anyone reading this review dare not to purchase anything from that location and that a change comes with the staff and management.

Mary Humphries

Kay jewelers in Conyers is a horrible place. They damaged my engagement ring wouldnt apologize for it. The manager is rude and disrespectful and when you try to go above them to solve a problem you get nowhere. I have been engaged for one month and have gotten to wear my ring for 4 days and have had to turn it over to them 3 times for 2 different sizings because they couldnt get it right the first time and once when the manager dropped my ring and damaged the stone. They have left a horrible, ugly stain on what is suppose to be a happy time.

Claire Coty

Went into this location to choose a wedding band, and asked if they do watch link removal. I was never told how much it would be, and Ive had it done before (usually costs $15). I was appalled when she removed the 2 screws and said $40. My fiancee just purchased my engagement ring from the location in Snellville, and needless to say, that is the only one we will ever go back to!

April Williams

I came in the store 2 weeks ago to have my rings sized and inspected.. only to have it come back all messed up. The employees in the store acted as if they didnt care either.. when I pointed the problem out she just kinda giggled and said well I guess youll have to send it back off now wont you? Totally unprofessional.. I will not go back to that location

Andrea

Been waiting for 2 weeks for my husbands ring. It was supposed to be here on the 14th but its still not here and the workers there are very rude to us about it.

Abel Cast

Very nice ladies here. I got my wrist watch size changed here quickly and with ease. They will saggest to you what they think but let you feel in control.

Tory Hornsby

Evelyn took care of us with a challenge we had, and in making the perfect selection

Ruben Glenn

Awesome !!! Sherily Alice kelley

John McGaughey Jr

Very friendly and helpful staff.