Kay Jewelers

Category:	Jewelry Store
Address:	7600 Kingston Pike, Knoxville, TN 37919, USA
Phone:	+1 865-691-0045
Site:	stores.kay.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 16

Reviews 9

Ninja

Well I purchased a ring and it had two stones one i was having switched out for a citrine. My promise date was the 27th and it didnt come in until the 30th. It came in with the wrong stone (it was supposed to be square but was round like a drop of honey) anyways the at first they didnt say anything I guess to see if I noticed which I did. Then the tell me when they ordered the stone they received the wrong one and forgot to order the correct one so they put the incorrect one in because it was already past the promise date. So instead of calling to tell me about it they tried to pass it off and not even tell me. This location is terrible and apparently not very organized and it needs new management. I drove 30 minutes to pick up a ring after promise date that wasnt even correct and they werent even going to tell me if i hadnt noticed.

Chris Hardin

First let me say if I could give less then a 1 star I would, Orderd a ring for my mom from them because. they said they could have it in for me no problem by her birthday , nope that was a lie comes in just over a week after her birthday, they call us tell us its there we go to pick it up they put the wrong stone in it on purpose the girl at the desk says they just wanted to get it to us since weve been waiting on it ,but shes was even going to tell us until my wife looked at it and one stone was a square like it was supposed to be and the other was a tiny circle stone when it was supposed to be a square as well, thats when she said the knew it was wrong and already had the right stone on order . this is not the first time this corp. Has given us issues but it will be the last,

Dana Hamilton

My husband and I went into the store and received absolutely NO customer service. At least 4-5 employees were working, only one was with a customer, and the rest were too busy standing in a little knot talking to each other to acknowledge us. We waited 10 minutes and left without the necklace I liked. So nice to know that Kay is doing so well they dont need my business. I wont go back or recommend anyone to go there.

Max Miller

Jewelry looks nice, but I couldnt do anything but window shop because not a single associate greeted me or offered to help during the 10 minutes I was in the store. Would not recommend anyone who finds customer service important going there.

Alison Daniel

The staff was really helpful! My husband and I got our wedding bands here and we were very happy with the whole process. Definitely recommend it.

Ann Richards

Offered to do a free warranty repair on my ring then charged me 36.00. Held my ring hostage until I paid. Crooks.

Elizabeth Kemmer

Terrible customer service. Not willing to work with me for a solution. I will not buy from them again.

Chris Schwindt

They were awesome. Anyone who says otherwise is lying.

Lisa Fitzgerald

Horrible service!!!!!!