Category: | Jewelry Designer |
Address: | 11320 Kingston Pike, Knoxville, TN 37934, USA |
Phone: | +1 865-777-3793 |
Site: | rickterryjewelry.com |
Rating: | 4.6 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–3PM Closed |
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Stephanie Hickey
I have bought my mother and mother in law jewelry here and the experience was fantastic! They even spent the extra time to custom wrap the gifts and make sure I was completely satisfied with the appearance of not only the jewelry but the packaging it came in! They are extremely knowledgeable about custom jewelry and have stated that they only will do quality work and that takes time. Your patience will be rewarded! I have discussed options for resetting rings and custom cuff links and was completely informed of what they were doing/why they were doing it. I want a custom piece to last forever so it is so worth the extra time and money to have it done right the first time. Great service, great people, great company.
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Jennifer Voltolina
Outstanding! I would like to extend my extreme gratitude to the supportive staff and owner of Rick Terry Jewelry Design who removed a ring that was effecting the circulation in my finger; something local medical offices and the emergency room indicated they were not equipped to do. The owner, in the midst of numerous projects requiring his attention, stopped what he was doing to remove the ring himself! While the ring was being removed I had an opportunity to admire the truly exquisite pieces designed by a very friendly and talented group of people. Thank again!
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Nancy Miller
I am wondering why my review of several weeks ago isnt here. So I spent over $500 having 4 rings sized. They were sized incorrectly for one thing . Then a section of one band just fell out! They tried to say it was my fault and that they could not make it stronger. Again I asked to have it sized correctly and said that they couldnt. Right. So it falling apart is ok. They did put a new section in the band. But I have to wear my wedding rings on a different finger so that it wont fall off my hand. Never again.
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A Private User
I have served the West Knoxville-Loudon County Communities for over 25 years! 99.9% of my customers are very happy with our services, workmanship, quality, and value of our jewelry. On occasion someone can be a bit difficult. On that occassion we do all we can to make that customer happy including an apology for any misunderstanding as well as a refund, and on a very very rare occassion even that is not enough! My reputation in the community is very important to me; ask a few of your neighbors!
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A Private User
My husband went to Rick Terry Jewelry Designs when he was shopping for an anniversary present for me. We were very pleased with the staff and their eagerness to assist us, as well as the knowledge and helpfulness of Rick. He took time explaining and showing us the item we were interested in. We will definitely return there. Thank you Rick Terry & Staff!
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A Private User
DO NOT SHOP HERE! I bought my wife a ring here and the OWNER told me twice that it could be sized. When she took it back in to be sized they told her that they would not size that ring beacause they would have to send it back to INDIA and that a $70 ring just wasnt worth that. They will lie to your face and sell you cheap jewelry from India.
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S. Richey
Rick Terry and his staff are terrific! They offered expert assistance and creative ideas on wonderful pieces! You get quality attention and beautiful results which are stunning! Their custom workmanship is amazing! Lifelong clients without a doubt...
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Cj Werner
While visiting with Mr. Terry concerning a jewelry project he noticed my wedding band was in need of being cleaned. His team not only polished the ring but checked it for loose stones. They found one that had to be reset. Great experience.
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Marcia Kring
I originlly went to Rick Terry Jewelry designs to have my wedding rings sized and modified. They did such a nice job that both my husband and I have become loyal customers. I appreciate their honesty, integrity and friendly service.
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Marty Iroff
Small shop with outstanding owner. Did a small repair on an old silver cup and explained the process in detail. Did not charge for the repair he could not warranty due to condition of the cups material.
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Sandy Patrick
In addition to their top quality jewelry, customer service and satisfaction enjoy first priority with this team. Thanks, Rick and company, for a job well done.
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A Private User
Love this jeweler. He created a beautiful setting for my original diamonds and I couldnt love it more! Wouldnt go anywhere else!
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Douglas Davis
Excellent choices, great service, friendly employees and you get to deal with the owner directly
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Erin Lueder
Came to get my ring fixed. Staff was very friendly and helpful. Will definitely be going back.
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Debra Miller
Great work and wonderful customer service from a friendly and courteous staff!
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Judy Egner
Excellent service and nice jewelry. Love this place!
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J Redmond
Wonderful local family owned upscale jewelry store
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Tj Jackson
Great customer service.
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Joshua Turbeville
My only jeweler