Honest Engines Auto Sales & Service Inc

Reviews 3

IN

Indira Ramotar

I initially came to Honest Engine for a bad wheel bearing. . On 5/1 I went to Toyota in Wesley Chapel to diagnose what was wrong with my car (wheel bearing- documented). I took their estimate to Honest Engine where Richard (csr) assured me it would cost $212 and be done by that day. Upon receiving my car back, I noticed my ABS light was on (it hadnt been on when I dropped it off). Richard assured me the mechanic (Matt) would take a look. Matt explained he had accidentally forgot to reinstall the ABS, that he would and that the ABS light would turn off in "a few miles." I left, started driving, the light stayed on and my car started to make a very loud scraping noise when turning. That night I took my car to another mechanic who immediately knew the ABS sensor was broken but informed me to stick with getting my repairs with H.E. The next day 4/2 I went back to the shop, spoke with Richard who informed me that Matt had been fired & that he would work on my car although he wasnt a certified mechanic (he has 2 months left of school). I asked to speak to the owner, to which he responded that "he was busy and couldnt be bothered." I respected that and trusted Richard to fix the problem. He informed me that Matt had damaged my sensor, that he was ordering a new one and that the problem would be fixed that day. I waited 6 hours and when the work was complete, the sensor was off, however the scraping noise remained AND when I pressed on the brake, the car vibrated. By this time, it was closing time, Richard explained he would fix it the next day. The next day 4/3 I returned to find Richard still unable to answer what why my car had these problems, called a "neighboring mechanic" and suggested I go there because possibly Matt had incorrectly put on my wheel bearing. I made the 20 min drive to the other mechanic who couldnt diagnose the problem because my lugnut key had been damaged by Honest Engine. This is they special key (such as a fingerprint) that is specially designed for your car to take off the lugnuts and then tire. I called Richard in a panic, who explained that I could drive to Lexus of Tampa and that he would pay for a brand new one. I made the 40 minute drive, to find out that they didnt have an account there, therefore I had to pay for this on my own. I called Richard back, explained that after this many attempts I would have to take my car into a professional mechanic, seeing as the owner, still refused to take my calls, speak to me in person and that he was the only mechanic ("forced to work on cars"- his words, not mine). On 4/4 I showed up to Honest Engine at 10am, where Richard met me outside. I showed Richard the bill for my lugnut key, which he explained he wanted to pay out of pocket for, I didnt think that was fair so again, I asked to speak with the owner. Richard explained the owner had been giving out a lot of refunds for poor work so he was in a bad mood but I insisted that it was time we had a conversation. Upon meeting Steven, I introduced myself, whereas he responded "I know who you are." I explained how I had brought my car in for a repair 3 days prior with Matt who had been fired right after (he explained Matt was back) and that I was experiencing worse problems. He blatantly spoke to me that my car was "12 years old, the lugnut key was bound to break, that he would pay for that, but would not address the poor repairs made by his employees." I had asked for just half of the money back, he said no and that he was done speaking about it. He went into his office with Richard & Matt & then Matt walked out with a paper check for $40 for the lugnut key. I then went to Toyota (Brandon) had a master mechanic check out my car who explained, the wheel bearing had in fact been incorrectly put on (I had to order a new one), the steering knuckle had been damaged and that the ABS sensor was incorrectly put on. These new charges totaled almost $600. Stay away from this establishment. Do NOT be a victim here like I was!

KY

kyle brown

This place is absolutely a joke the people that work here are rude and lazy.. I called 3 days in a row asking for a easy quick alignment & each day they said call back tomorrow and I live in distance where I can see the building & they had no cars on the lift no reason to not be able to do the job they turn away paying customers...

JA

James Gardiner

Mr steve was very nice,gave me a good deal on my truck also his mechanic were very nice,i would recommend this place to everyone five star in my bool