Category: | Furniture Store |
Address: | 1103 N 22nd St, Tampa, FL 33605, USA |
Phone: | +1 888-888-4532 |
Site: | ikea.com |
Rating: | 4.3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM |
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Glennis Williams
NO STARS on Jan. 16, 2015 1.Made up mind to buy the loveseat sleeper I saw when I went to look in Ikea after circus in Tampa. 2. Empty van this a.m. so it will fit in...took some time. 3. Drove over to Tampa to Ikea - 20 min. 4. Locate item, look at it again, decide yes, get it...the one at Macys is better quality, but am not going to be using much anyway. This is also a wider twin, so maybe nicer for someone using it. 5. Bumble around (they have no staff as far as I can see) looking for someone to tell me how one goes about purchasing an item. 6. Find a fellow who kindly goes to a computer and punches out what I need to take to the check out...one needs bin numbers etc. apparently and since it is large item one does not just load it onto a cart and proceed. One goes to cash, finally discovered in the bowels of this "warehouse", pays and then goes to the stock area....(note: about impossible to get out of this "warehouse" without walking through just about every dept. via a "serpentine" route...designed to get you to buy more? Just aggravates.....if you are not wanting to spend the day there...dont go there! 7. Now one waits for a few minutes (try 20!) for person to pull the item, load onto a cart so you can take it outside to load... person there says men in fluorescent vests are outside to help load..... 8. (pause here for hysterical laughter!) since I go outside (now about 1/2 hour has passed) and there is no one in sight 9. another 20-30 minutes pass.... 10. I go back inside and ask where are the "loaders".....stock area person will call 11. back outside to move van to a better spot where there is no railing to block loading this larger item (you cannot squeeze large items between the railing sections along the loading area). 12. Still no one shows up though I do see a loader walking away from the area and try to call out to him...he ignores or does not hear...maybe going on break? 13. Back inside & angry now and with cart and box with loveseat inside with me to return the item...another woman also incensed is ahead of me having also been waiting a long time for help....which never did come. We both agree we will never shop here again!!! 14. I go to the Returns counter which is blessedly right there, calling out to the stock room folks, also close by, to never mind sending anyone ...I am returning the item right now... 15. Well not exactly "right now" as there is a line up of folks returning stuff (hmm....a sign of not such happy customers with merchandise offered?) I take a number. 16. While waiting another 15 minutes (yes, they are understaffed at this area also), I get on the phone to Macys and ask if they have one of those loveseats in stock ...I will be there in about 20 minutes to buy and can load into my van. 17. finish with return at Ikea. 18. Now 1.5 hours has elapsed since I arrived at Ikea thinking I would just pick up a loveseat and be gone..... add time to empty van, drive over, remove another seat to make room, drive back and I have now wasted 1/2 day with nothing to show for it - well if you dont count the foaming at the mouth!!!! Whatever happened to service and pleasing the customer???? Non-existent in this day and age apparently…certainly not at Ikea…..will never never never shop there again. NOTE: THIS IS NOT THE STAFF’S FAULT….THIS STORE IS WOEFULLY UNDERSTAFFED…..BUT I GUESS THAT IS THE PLAN….LESS SERVICE AND PERSONNEL = MORE PROFIT FOR THE CORPORATION, 2nd NOTE: I did purchase a loveseat sleeper..,..from American Signature Furniture....came in 3 days, I picked up at the store....took total of 15 min, to ring the bell at the loading dock, hand over my order info and fellow loaded it! A slightly less price than IKEAs.
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Christine Raina
Come on, its IKEA!! If youve been to one, theyre physically all the same so, you know what to expect. If not, prepare to walk. Also prepare to dodge people. Basically, you enter and immediately take the escalator or elevator to the second floor where everything is on display in mock bedrooms, kitchens, living rooms, offices etc. So you see how things are arranged, get an idea for how big everything is or how expensive it is. If you see something you want, the price tag also has a place that tells you the exact name and color of the item youre looking at but additionally, where you can find it in the warehouse style area downstairs. Its a huge place so youll definitely want comfy shoes and youll absolutely be dodging people with huge carts or people sort of aimlessly meandering. It happens. There are arrows on the floor telling you which way to go. Its extremely well organized. If youre hungry, theres a cafeteria area where you can have a snack or a full meal. Bus your own table and put the trays and dishes in the little dirty dishes area. I recommend bringing a bottle of water or something like that with you -- youll be glad you did. The lines are always long but move relatively quickly. They dont use bags so either bring your own or pay a small amount of money, I think a dollar or two, for one of the giant blue IKEA bags. Its basically a folded tarp with handles but theyre handy if youve purchased a lot of stuff. Theres also a pantry/grocery area you can shop in once you go through the normal checkout where you can buy all of the things they serve upstairs at their cafe along with a ton of other really good stuff. Price wise, some things are super expensive and some things are a steal. If you need to stock up a new kitchen with some decent utensils that wont cost you an arm and a leg, IKEA. Nice looking every day dishes that are durable and unique? IKEA. You can get a lot for your money. This location could stand to have friendlier cashiers that talk to the customers instead of each other but it is what it is. One time I did have to visit the customer service area to get a replacement part for a dresser. The line moved quickly and the associates were friendly and helpful. Also note, you build the furniture yourself. So, if your dresser doesnt open or close properly try assembling it better. If once you unpack the items to assemble, you find a piece thats scratched or not a quality youre happy with they will absolutely swap it with a piece you are happy with. They opened two dressers before I found a drawer face that didnt have a big wood knot in the front of it. Little stuff like that, they understand and let you swap. So, if youre reading reviews where others might be dissatisfied after assembly -- let me say this: the dresser I put together is more even than the dresser my husband put together. :) The instructions are simple pictures that literally show peg a going into slot b. Very very very easy stuff. Enjoy!
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Valerie Mitz
This has been nothing but a horrible and stressful experience. I purchased approximately $1,000 worth of furniture on December 9th and paid the $129 to have the items delivered to my house. They were originally suppose to be delivered between 9am and 1pm on the 15th. At approximately 1:30 when I hadnt received my shipment yet, I phoned the delivery company who informed me they were unable to pick up my packages from the warehouse and that I needed to call the store directly. I phoned IKEAs Home Delivery dept and left a message. When I didnt get a call back in what I felt was a reasonable amount of time, I phoned the store again and spoke to an individual in the After Sales Dept. All I was told was that my order was lost. They could not tell me what would be done to solve the problem. Instead they offered to call me back when they had a better idea of where my merchandise was located. A couple of hours later, I did receive a call from a very nice associate who informed me that they had located my order, but they would not be able to deliver it to me until Tuesday the 18th. I accepted that, seeing as I had no other choice. Now, over a week from when my order was purchased, the delivery arrives and multiple glass pieces are shattered. The delivery men assured me that the pieces were broken in the IKEA warehouse where my items were stored and that IKEA requires them to bring the items to the buyer to show that they have been broken. I refused the broken items and contacted the store directly. I waited on hold for a while, then was transferred to a gentleman who seemed to care more about what was going on in the background than the problem I was having with his store. After I explained the issue he informed me that, Pieces dont leave the store broken. After informing this employee that I wasnt concerned with who broke the items, I just wanted the items I needed delivered to me, he responded by continuing to tell me that it wasnt the stores fault, it was the drivers fault. At the end of the day it was the fault of someone employed or contracted by IKEA, and not me. This lovely employee then had the audacity to tell me not to get "snide" with him. I have never been snide with anyone at IKEA, Im simply trying to resolve the situation. I was told my options were to wait until Thursday the 20th for the remainder of my items to be delivered, and only hope that the items wont be broken again, or drive over an hour and a half away to pick up the remaining items. I have also not received the refund of my shipping costs which I was promised 3 days ago. I had intentions of purchasing more items at IKEA after the Holidays, but the lack of customer service and the treatment of my merchandise after I paid for it has changed my mind. I will not be shopping at this or any IKEA in the future.