Related: | arhaus sarasota |
Category: | Warehouse |
Address: | 7155 16th St E #101, Sarasota, FL 34243, USA |
Phone: | +1 941-359-2255 |
Site: | furnwarehouse.com |
Rating: | 2.9 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11AM–6PM |
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Lori Schumaker
I wouldnt advise anyone to do business with Furniture Warehouse! We bought a sleeper love seat and sofa there last June. When we got the sofa home, there were 7 springs broken. The company (Carol) wanted us to rent another uhaul to have it brought back to them. She was extremely rude on the phone. Finally, they agreed to send a serviceman out. The serviceman agreed that the couch needed to be replaced and said that he had never seen one with so many springs broke. Then within weeks, all of the material started coming apart at the seams. They left no more than 1/12th of an inch of overlapped material when sewing the seams. I called again and they sent someone out to look at it the first of December. My furniture is coming apart in 4 different places and it is not even a year old! The repair man said that they would be back to fix it after the holidays. Well, it is March and they have still not fixed it. I called the owner and she told me that "she does not handle customer service!" I talked to the person under the owner and she said that it is not company policy to replace furniture when there is something wrong with it. In the meantime, I have stuffing coming out of my couch and I lost almost $2000. I am ready to throw this furniture in a dumpster! I have NEVER been so disappointed in a company! Cheap furniture at an expensive price and VERY POOR customer service!
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A Private User
We picked up our new sectional from the warehouse on Saturday. It was wrapped in plastic/cardboard and stapled. To begin with, the warehouse employee was roughly handling it into my truck. Then, we got it home and found some scuffing and stapling in the leather. So, we called customer service to complain. They offered a repair specialist house call. We asked for an exchange and free delivery. The customer service manager agreed to exchange but we must buy delivery or return ourselves. Inadvertently, he stated the store policy of them removing the manufacturer plastic/cardboard/staples, spraying protective coating ($), and re-wrapping in cellophane which did not occur on our sofa. That tells me: they didnt check the sofa or spray the protective coating, didnt unwrap it, didnt re-wrap it, and probably damaged it slamming it in my truck, and now are avoiding the problem and not providing free delivery. WOW, wtf man, Eugene (palmetto resident).
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Robyn Jones
Very disappointed! I bought a dining room set with two captain chairs and 6 regular chairs. The cushions on the chairs came loose from the wood and the arms of both captains chair became detached. I phoned customer service and spoke with a very rude woman who told me that there is nothing she can do about it. This occurred before the set had even been used. I also bought a bunk bed and the slats on the bottom bed broke due to the shoddiness of the wood. Again I was told there is nothing they can do about it. I additionally bought two chairs and a couch. The seams have ripped and there is now wood sticking out of the back of the couch. I bought the furniture at the same time. I also spoke with owner who was as rude as the woman in customer service.
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Dan T
The first thing that made me pleased with my experience was the customer service. I was immediately greeting and asked if I needed assistance but I was never smothered. The salesman was very knowledgeable and helped me pick out the PERFECT living room set! I could not be more happy with my purchase! The delivery was timely and the delivery guys were very professional. They had a great selection and I know Ill be back soon for any future furniture needs.
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José Aguilar
Buenos muebles a buen precio
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Mr Comp
People wont leave you alone. I realize its commission based....but, damn.
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Daniel Yungk
Very nice furniture and price is good.
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Amy Russ
Love love love their hospitality!