Category: | Furniture Store |
Address: | 27923 FL-56, Wesley Chapel, FL 33544, USA |
Phone: | +1 813-907-1463 |
Site: | roomstogo.com |
Rating: | 2.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Dave Cyphert
Were new to Florida and didnt know where to buy good furniture...after looking around online, we purchased a microfiber/leather Love seat (two manual recliners) and matching sofa (two motorized recliners) for around $3000 back in January. It took four attempts over a couple months to have an undamaged sofa delivered. Delivery men seen dropping sofa on my driveway and dragging, causing material on bottom to rip/tear. First delivery I noticed tear in material after delivered, and 2nd and 3rd I inspected in driveway after witnessing the drops and rejected the deliveries. Motor stopped working on sofa after using it twice by our visiting son from PA; my wife and I are empty nesters and only use the love seat. After two weeks of calling the store and being told someone would "get back to me", I finally made an attempt to reach the store manager "Jeff"..wanting to exchange for a model WITHOUT motors, he called late Friday, September 9, 2016 and said the sofa & love seat were discontinued but would call me the following Monday, September 12....which never happened. On Wednesday, September 14th I called the store again and a store rep said shed leave the Manager a note to call me....which never happened. On Friday, September 16th I called the store once again and a store rep said the Manager was scheduled to be in the store on Sunday, September 18th (yesterday) and she would send him an email with my contact info....that never happened. I called the store again this morning, Monday Sep. 19th at 9:05 am and asked for the Manager "Jeff"...so that is where we stand as of now....still waiting for management to help resolve this issue.
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Angel Sanchez
My experience seems to be affecting many . Customer service is arrogant and not servicing the customer. I purchased a Wall unit for my TV & Stereo which cost me $1000.00. I was very excited because I really wanted it . I Paid Cash !! First delivery the unit came to me smashed , it was in a box but the box had a hole right through it,of course it was rejected . OK ,called customer service and it took me 17 minutes to get someone to answer , got the runaround and was told I had to wait another week because of the Holidays . Total Dissatisfaction. I had to wait till after Xmas ! On the second delivery the men told me to come down and inspect the unit because I might not like it . Came down to the truck and the unit was gouged out one the left side and the right corner was ripped off . Rejected it of course . Customer service was very cold about my dilemma and I had to wait again. On the third delivery finally I received a unit that was the way a $1000.00 piece of furniture should have been delivered in the first place . No compensation was offered , no We are sorry was offered . Totally a customer service tragedy . I will never recommend this company to anyone . They do not take care of customers properly and just did not seem to care . I regret spending over $2500.00 in cash making my purchases there . Public beware !!!! All in all it took 2 weeks to get a piece of furniture that should have come right the first time and 3 days of my life that were ruined and made me lose income. Are they going to pay me for the time and money lost due to their negligence ???
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Donna CatMomma
Horrible quality! We purchased a Swivel Gliding Recliner ($777) which was delivered on Aug 17, 2016 - less than 6 months ago. Ive attached pictures of the issues. Where the head rest part it - the "leather" is coming off. On the right side of the seat, the seam is coming apart. I called their customer service number & explained what the issues were. I was told a tech would have to come out to look at it, and they would either repair or replace it. I find this completely unsatisfactory. The chair is not holding up as it should - less than 6 months old & already literally coming apart at the seams. I told the lady that I wanted credit, not a replacement. She informed me that since it was still under the 1 year warranty, they would only repair or replace (and of course, once its out of warranty, youre stuck...) I explained that neither of those options was acceptable. I dont want it replaced just to have the same issues come up again. She said that was all she could do (and she said she was a senior supervisor). I can say for sure - we will not purchase anything else from an RTG. Very disappointed. ** UPDATE: I was finally able to get a reasonable resolution from RTG - they are going to let us pick out anything of equal or greater value (we would pay the difference if greater) in exchange for the chair. Originally, they said it had to be living room furniture, but then said anything.
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Michael Howard
This is the worst store to buy furniture from, from being hounded when walking in the door to the horrible customer service from the manager. My family mistakenly bought a sectional sofa and when it arrived, the delivery team hurriedly assembled it and scratched my hardwood floors. I told them about it. " Sorry, but thats part of the process." What?? Part of the process is to damage customers homes..They then assembled the sofa in the wrong way, after I told them to fix it, they responded that they had to hurry and get back to clock out for the day...Nice customer service there..When we called the store, they told us they werent responsible ( of course, CYA) and that we had to rearrange the sofa ourselves. After explaining the poor service and the damage done to the floors. The General Managers response.." You signed the paper, deal with it. " We asked for a refund then and to have the sofa be returned to the store..the manager laughed and said "thatll be the day". We then called the customer service number to handle the problem, and to speak with the district/regional manager, the operator responded to our need for help with a " theres nothing we can do...Great effing company and great effing customer service. Rooms to Go is the Wal-Mart of furniture! Save your money and sanity and go buy your furniture somewhere else. Trust me.
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Katie Diaz
The furniture at Rooms to Go is fine, but the customer service and "delivery" service is terrible. I ordered a large bunk bed, dresser, and four night stands on April 25th. The order was split into two deliveries. You have to commit to being home the entire day for each delivery date! The bunk bed was delivered a few days later, but the delivery staff dropped the trundle while carrying it down the hall and damaged it. We had to schedule delivery for a new one the next week. The night stands were delivered June 11th, as that was the earliest delivery date possible. On June 11th, they were delivered by the same delivery team, and again one of the pieces was damaged while they were unloading it. I watched them bang it on the ground and knock one of the feet loose. They didnt apologize, just said that they would make a note to have someone call me to schedule another (4th! date for delivery). After a week, I had to call myself because nobody called. They said the next available delivery date is August 6th! That is over three months from the original date! I accepted the date, but asked for a refund of the delivery fee, since the delivery team is completely incompetent and has wasted multiple days of my time. They will refund $50, but that is it. It really is unbelievable how terrible the service is at this store.