Related: | orion powersports |
Category: | Motorcycle Dealer |
Address: | 1215 S Monroe St, Tallahassee, FL 32301, USA |
Phone: | +1 850-671-1222 |
Site: | orionmotorsports.net |
Rating: | 4 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
WI
Will roper
Beware: I was just kicked out of Orions for politely asking for a refund for work they didnt do, or just did a terrible job, but charged me for and claimed they did right. I took my bike into get the carbs synced among lots of other issues. A few issues were worked out correctly, but some were not. After picking up the bike from orions i was riding around and a guy stopped me and told me my carbs were out of sync. Turns out hes a mechanic and offered to take a look. I let him and WOW, what a difference. The bike ran like it never had before. The 2nd mechanic said the carbs were so far out of sync it appeared it was never done at all. When I brought this up to Orion himself, Orion said "carbs need to be adjusted sometimes after syncing". I explained to him that the bike ran poorly from the second i picked it up (i had never ridden the bike synced, so i thought they did a good job. That was until someone actually synced them.) Riding the bike out of the second shop, it ran great. Orion gave me some reasons that didnt make a whole lot of sense to me. One was saying he was helping me out because I told him i couldnt put a bunch of money into this bike, which was true. But I told him i needed the bike fixed, not, Kinda fixed-ish. He said I brought it to him in "pieces". Only pieces missing were the things in the way of getting to what needed to be worked on, and all were nonessential pieces (seat bolt, frame support over carbs, gas/reserve valve screw). He also said "it came in as a "cluster", which it did. But again, i paid to have it FIXED, not fixed-ish. blah blah blah...He then said "well, what do you want?" I responded, "Id like a refund for the labor to sync the bike" He then said "get out." and that was that. (I didnt bring the bike back to him after i was told it was out of sync to have him look into it because I lost ALL confidence in their ability to fix my bike at this point)
AV
Avery Goodman
In the first place, they were good about letting me test drive bikes -- I didnt end up buying a bike from them, but I felt a debt to at least have my bike serviced there...a mistake. A year later, I called ahead for a front tire on a Honda 1800. The guy promised they had fresh rubber, and when I got dropped off there, he pulls a tire off the shelf thats 17 months old...a tire thats been sitting on their shelf for 17 months! When I show him the manufacture date on the tire, he starts okey-doking me like he doesnt know about the manufacture date required by law to be stamped on all tires sold in the US. And of course he claims its the only tire of that size that he has. Ive already made arrangements for a ride while my bikes being worked on, so Im over the barrel now -- Orion lied to me on the phone about having fresh rubber, and now theyre okey-doking me on the whole deal. I really dont have a choice but to install the old tire, at regular price. Not two weeks later, Im talking to a friend who rides, and he says, the guy at Orion told me not to buy tires older than 6 months. So, Orion, thanks for ignoring safety issues -- no big deal with motorcycles, right?
TI
Timmy Kitchen
Excellent customer service has almost become a thing of the past. We as consumers have been forced to outsourced customer service departments or faceless, electronic "help". As a former secret shopper and veteran of retail business, I received what I believe to be text book "face to face" excellent customer service at Orion. Not only was Kaylan super friendly, but her knowledge for the Canam line up was unexpectedly phenomenal. She was kind and helpful and it was obvious she took her job seriously and enjoyed it. Though I did not purchase anything, I left with the knowledge I was looking for to make the right decision when I do and it will be at Orion. Excellent pricing and willing to go the extra mile to gain not only a new customer, but a friend of the business. I will be passing on the word. Gives me a little hope as well to see "real" excellent customer service in the market again. Thanks again Kaylan and Orion Motorsports!
WI
Will Sherman
Orion Motorsports is without a doubt the best shop in Tallahassee. Ive been there several times over the last couple years - for regular service, for repairs and to get DIY maintenance supplies. The prices are reasonable, the technicians are skilled and they’ve always been willing to take the time to explain to me what’s going on and to answer any questions I had. All that stuff above is important but what follows is reason I dont need to go anywhere else: I know Orion’s is an honest and fair shop; Ive never once left feeling less than certain that they had given me a square deal, good value and done the work correctly. What more could one ask for? (Plus the people there are cool.)
RI
Rick Scott
Ive been dealing with Orions Motorsports for the last 5-6 years. My father (RIP) bought 4 scooters from them and I have purchased 3 motorcycles from them. I know the office staff and the shop staff well and they treated us like family. Always stood behind everything they sold. Orion is good to his word and Rich has always been there for me in the showroom. Zach and his crew out back in the shop, are second to none! I wouldnt want to take my bike anywhere else to have it worked on and Zach is always available for just about anything that you can throw at him! lol Great store, great shop and a great staff all the way around. I highly recommend them!!!
TO
Toni Kennedy
I left my Suzuki DR200Se there for service involving an idle problem. I got the bike back after a while and the problem was not fixed to the tune of $281!!!!! . Orion took the bike back in for service after i was in better health. I had to pay for transport as bike would not run. I got the bike back a few weeks ago and the problem remains along with missing original parts, bent choke plunger, and other assorted items. I will never take it back there. I could have purchased a new carburetor for $281 on the internet and installed it myself. Orion himself is good to go but the person who worked on my motorcycle is unquestionably a terrible mechanic.
ED
Eduardo De Cardenas
While not very flexible on pricing, Orions bikes are in very good shape (probably why hes not willing to negociate much) and if you have ANY problems they will take care of you and your bike. I had a battery die couple of days after warranty, they sent out a mechanic, loaded bike, checked all electronics and installed new battery - no charge. Garage staff is extremely knowledgeable and very willing to help if you want to turn your own wrenches. Sales staff is courteous and well informed. No worries in buying a bike from Orion Motorsports and have referred friends and family.
JE
Jesse Acevedo
Bikes and parts were reasonably priced. Good bike inventory. Many different bikes to choose from. Although if you wanted to sit on one, you would have to squeeze in to fit between the bikes. The bikes were way too close to eachother. You could stand a bike upright without hitting the next bike. Also, the organization wasnt that great. Shelves just didnt lol presentable. Lastly, one of the first things that I said when I was walking around the shop was "Would it kill them to dust this place?" I mean the dust was everywhere. On all the bikes. On all the new helmets. Everywhere.