hhgregg

Reviews 4

JO

Joel Falcon

My wife and I purchased a fridge on 11/12/16, we were the last purchase of the night. The manager on duty asked if we were going to pay with cash or card and requested we used our card. With that being said the system "failed" during our purchase and we had to run the transaction twice in order for them to get our money. Immediately after the first failure the manager informed us they have been having issues all day with card transactions (keep in mind I told them I would pay cash or card whatever is easier for them.) The second transaction went through and they got $658.86. The next morning I called the store as soon as they opened to cancel the purchase due to the company making my cabinets for my remodel cannot get a smaller cabinet to accommodate the oversized fridge. I was told to come into the store because they could not find my invoice in their system. After waiting in the store for 45 minutes, I agreed to leave a copy of my invoice and wait for a call from the same manager from the previous day, after they spoke with IT, for when the refund had been posted. I did not get a call, so at the end of the day I called them myself. I spoke with the general store manager and he wanted to rush me off the phone. I insisted that I wanted the invoice number of the refund he gave me an invoice number quickly and rushed off the phone. After 2 days of not seeing a refund pending in my account I called my bank. They had not gotten any requests for a refund from HHGREGG as of 11/15/16. They advised me to call HHGREGG and escalate the issue. I called HHGREGG and asked for either the first manager or the general store manager, neither were in so I spoke with the appliance manager. After explaining situation he spent some time looking in the system and found no record of a return being processed. In fact the invoice number that the general manager gave to me a few days prior for the return was for a random order with someone else’s’ information on it. The appliance manager then informed me I was one of 400 invoices they have no records from. He then gave me the option to wait on hold or he would call me back after the issue was fixed. I agreed and asked him to call me and let me know when the refund was posted or if it would take another day to fix. I heard nothing for the rest of the day. This agreement had the same outcome as the previous conversations, a promise for a resolution with no progress. I am out 658.86 with no refrigerator to show for it. As of 11/16/16 I escalated the issue to the local BBB. Still waiting for an answer and refund.

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MI

Michael Collier

My wife and I bought a Bosch Dishwasher from Hhgregg. It has never really worked well, about 4 months after it was installed it would not turn on. Hhgregg said to call Bosch, called Bosch and get three service tech numbers. I called the first one, he said he was too busy but said that he knew what the problem was with the power. The inside of the electrical box is burnt out, said he sees it all the time. Bad design he said. Sure enough that was the problem. Cant believe it didnt start a fire. Well, now my wife will not run the Dishwasher if we are leaving the house. Now, two days ago I notice that the chrome trim on the handle of the washer is cracked in two places and about to fall off. I personally went to the store that I purchased this unit from and spoke to a salesperson about wanting to return the unit "not for refund" and pick an upgraded model. He explained that it could not be done on store level, that I would have to speak to the corporate office. Called corporate office, on hold for 43 mins before I was able to speak to a person. Explained what I would like to happen and of course this person could not make that decision either. I would have to speak to a Supervisor. She took my number and said a Supervisor would call me. Two days later the Supervisor calls me, I explain for the third time what I would like to happen and the person tells me that I need to contact Bosch about any warranty issues. I explain that Im not happy with the product that I purchased from Hhgregg and would like to re-select to a better unit. She again tells me that they cant do that. I then asked to speak to someone above her and she explains to me that she does not have a Supervisor above her. I find it hard to believe that I got the CEO,CFO to call me on a Saturday at 12:00 just to tell me that they cant help me! She explained if I wanted to contact someone else that I could email Hhgregg corporate or send a letter by US post office. I asked for her name and she would only give me her first name. I will not disclose as it would not do any good. I did not buy this from Bosch, I paid Hhgregg good money and expect them to resolve this issue. Will update as things progress. Michael

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Amber Draper

Actively discouraging anyone from shopping here. Bought a "brand new" refrigerator and were guaranteed it had only been a floor model- never plugged in or run. Got it all the way home and noticed food stains and rice particles under the drawers! Then we saw the hinges were rusting! When we plugged it in the whole story made sense- the freezer portion was broken, so obviously someone returned it and rather than having it repaired HHGregg resold it. Wasted our entire Saturday between picking it up, bringing it in the house, taking it out of the house, and returning it, and all the manager (Kris, who I had to ask for at least 5 times over two different calls) could say was "Sorry. If you buy another one well knock $100 off." No, no. The entire saga of picking it up, getting it in the house then bringing it back took more than 6 hours, and 6 hours of my time is worth more than that. Gas for the truck and car alone to make the two runs was in excess of $50! Terrible experience and will tell everyone I know.

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TA

Tamela Campbell

I purchased two very expensive leather reclining love seats at the end of last year. Paid a lot of money and also got the extended warranty. It is already showing signs of wear! They are a dark brown and orange is coming thru. (I bought a set, couch and love seat, from Ashley Furniture, same color, and it took 7 years for it to show any signs of wear). I called in to the Warranty Department, thought that it would be covered, because it is less than a year, but its not. Even the Manufacturers Warranty does not cover it. This is the first and last time that I will ever buy any furniture from hhgreg or anything else for that matter. If you guys cant stand behind your product and do whats right then I dont want to do business with you anymore. Sales Representative said that "EVERYTHING WAS COVERED" when he sold us the Extended Warranty. The Manager that I spoke with, Bradley, was absolutely useless. Keep going like this guys and youll be out of business before you know it. Very Unhappy

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