RideNow Powersports Ocala

Reviews 3

DI

Diehard Suzuki

With the level of greatness I’ve come to expect from the Suzuki brand, I purchased my 2012 GSX1300R expecting a similar sales experience from the dealer, Ride Now Powersports of Ocala, FL. This company is rather large, with multiple dealerships located across the nation. Suffice it to say that a large company didn’t provide the anticipated sales experience I was expecting. Purchasing from this authorized dealer yielded nothing but regret. My original intent was to purchase a new motorcycle from Deland Motorsports, a primarily Suzuki dealership, but their proximity to my hometown made this difficult. I had previously spoke with several representatives from this dealership during Daytona Bike Week 2012, and had purchased hundreds worth of Suzuki apparel from their booths at the track and Main Street -- hundreds more since that time. Instead of following my initial purchase plan, I decided to pursue the same 2012 GSX1300R at Ride Now Powersports. The initial negotiation went well enough, and they matched the Hayabusa price advertised by Deland Motorsports, but immediately after signing the necessary paperwork I felt ignored and disregarded. I will admit that the finance advisor I worked with was helpful, and I did opt for the 4-year extended factory warranty. However, upon my second visit for paperwork wrap-up, third visit for motorcycle pick-up (assembly was required), and a fourth visit for tag pick-up, it was evident nobody actually knew what was going on at the dealership, let alone anything about the motorcycles they were authorized to sell. I requested insurance quotes through the dealership, yet never received a call-back, even after I followed-up with my sales representative on multiple occasions. I finally heard back from the Ride Now Insurance group on 07/02/2012, nearly a month after I purchased the bike. The second dealer visit to complete paperwork signing showed no signs of improvement; my sales associate was not on-premise, and it took far longer than it should have to find someone to assist with completing the paperwork. When I arrived to pick-up my motorcycle the following week (my sales associate still not present), it still had dust covering the fairings and grease coating the wheels; I expected a bit more after spending as much as I did on a new motorcycle. I also inquired about delivery of the included solo cowl, which seemed to confuse several representatives. Once they provided the cowling, I again inquired about how it was supposed to be installed, or if it could be installed, with the passenger handle. It took far too long for the reps to provide a simple answer, and I was able to determine that the handle would require removal for installation of the solo cowl. Again, I would have expected the reps to have a bit more knowledge about the products they’re selling. Before departing I inquired about removing the passenger handle; it was a simple two-bolt removal, but I assumed their shop could manage this task quicker than I could unpack the motorcycle’s tool kit. My assumption was wrong, and after being instructed to drive around their building to wait in the shop while two employees fiddled around with their mobile phones, I had decided to unpack the toolkit and remove the handle myself. When I was finished, or when they were finished on their mobile phones, I received an inane offer to assist with a task I had already completed. Regretful of my decision to purchase anything from Ride Now, and infuriated by their staff’s lack of customer care, I left and returned a couple weeks later to pick-up my license plate, which they had originally promised to mail. I understand Suzuki has no control over the performance or behavior of their dealerships, but I’m in disbelief this place is authorized to sell Suzuki products. Their lack of knowledge and interest surrounding Suzuki cycles is only superseded by their disregard for paying customers. If I have future service needs for either one of my Suzuki motorcycles, I’ll be making the commute to Deland Motorsports.

SH

Shelton B

The biggest insult you can give a customer IMHO is to either mislead them, waste their time or not honor a commitment. My experience with Ride Now Ocala... I got all 3 of them. I went their with my wife to look at Can Am Spyders 8/12. This visit was excellent, great customer service, knowledgable sales people. We looked at a few models, didnt test ride any (time didnt permit) and left. Not being sure if the Can Am Spyder was something I was going to enjoy, I re-focused my search on 2 wheel bikes. 5 days later, while motorcycle shopping I received a call from one of their marketing people who indentified themselves as Pamela. She asked me to call because she had "great news" for me. I called back... There was no news but an inquiry on where I was on purchasing a motorcycle. We chatted for awhile and told her I was still looking and hadnt made up my mind. She solicited me to return to Ride Now Ocala and she would set up and appointment with one of their 2 managers - Eric or Scott. I agreed and she made an appointment for 9:15am Friday 8/19. Approximately 5-6 hours later I received another call from Pamela who immediately jumped into her sales pitch. I stopped her advised her that she had already gone through this earlier in the day. Her response was that she "didnt have any notes" about the earlier phone call, apologized and terminated the call. Feeling that Pamela had not made an appointment I called Ride Now Ocala the next day. Spoke to salesman (cant recall his name at the moment) and it was obvious that he had no clue what I was talking about thou he did his best to sound like they werent disorganized and clueless. We chatted for a while and I shared with him that I am willing to come in to test ride a Spyder and look at some 2 wheel options as well. So the appointment was re-confirmed or made depending on your point of view. The next morning I showed to their lot. Was met by a young man in a yellow and black uniform shirt and he asked if he could help me. I shared with him my name and why I was there but couldnt recall the genetlmans name I spoke to on he phone. The representative stated let me go find out. So I waited... Walked around outside looking at bikes... Went inside looking at bikes. People scurrying around everywhere, busy morning for sure. About 40 mins later the gentleman I spoke to had not returned... Dont know where he went. At that point I had enough, angered by my experience I started walkkng towards the door. The woman at the reception desk asked if she could help me, I paused to let her know that this place was disorganized and I had been waiting for 40+ mins for my appointment. She offered to get a "salesman" not the manger but a salesman. I respectfully declined and left. A little advise to Ride Now Ocala - dont mislead, dont waste peoples time and honor your commitments. The fact those 3 things happened to one shopper tells me you might want to re-visit your sales and marketing protocols. In closing - I put in a call to the GM Scott... Got the v/m and left a message advising him that I wasnt happy with experience and if he wished to learn about it to please call me. I also call Pamela as I wanted to share with her my experience... v/m as well.

FR

Frank Stanaitis

Exect long waits, difficulty diadnosing obvious problems and a couple hours of your own time to properly complete/rework the technicians repair after you get your toy back. I Scheduled Can Am Commander in for service (friday) for differential popping. Extremely busy and set waiting 15 minutes to speak to service writer. I showed video and explained in detail where and when noise occurs. Was told on schedule to look at in 5 days wed. I called late Thursday they said didnt get to it will be Friday. I called late Friday and was told they arent aware of what the problem was and didnt notice anything wrong. I explained again where when and how really loud the noise is. Was told will try and look at again tomorrow. Called Monday and they heard the noise. Needed permission to tear diff down. Granted. 1 week later I call and the found chipped tooth on pinion as I had assumed but case had slight chipped area but probably ok. Will see about parts. Three days later call and still no word so spoke to Lance the serv mgr. Very nice and got answers. Said they dont rebuild diffs and will file for complete unit through my warranty department. He didnt know why it took so long but he was on it. Called few days later and was told Warranty accepted and part on order. Called 2 days later to get Eta of part and was told Friday delivery and on priority list to get done. I was surprised when Lance called Wednesday and said its ready for pick up. I happened to be in area so stopped in to inspect. Side by sides were pulled in 5 deep in dirt lot in rear. I squeezed in and did a quick look. Seen bed was installed very out of line. I went up front but so busy I just left and tried to call Lance. No answer so spoke to service writer and said I would be up late tomorrow from an hour away and explained the bed needed adjusting. Told sure thing will pull out of middle of all those SxS and be ready for you. Showed up to pick up. Waited another 5 min to talk to someone. Looked at my SxS and bed still out. Covered on dust and dirt from lot, shoe prints all over bumpers, bed and some plastics where the obviously climbed across it while in that parking jam. I also found heavy to metal scratches and differential oil all over the frame areas around the back. Was told they will try to straighten bed back but Id have to leave it again. I figured I best take it home and do myself. Upon doing so I found one of the sway bar bolts 1/8 inch from touching, taillight wires re routed from factory location and getting smashed between bed and frame, a hammer was taken to my suspension swing arms and beat paint off plus flared metal and many of the bolts were just snugly tightened. Just poor care and quality at $110.00 hr charge. I gave one extra star over horrible because Lance was on spot and the did get diff warranted through Zurich without problems. Took about 3 weeks start to finish with them and 2.5 hrs my time to move wires tighten bolts and adjust bed. Still needs some touch up paint so dont rust.