Rubber City Harley-Davidson

Reviews 4

GE

George Dean

Ive found all employees to be very helpful & always polite. However, something seems to go awry in the back room. Several years ago, they installed some new items on my bike, despite instructions to put the takes offs into my tour pak, they lost them. Ive stored with them twice, they always instruct you to bring a bike cover and battery tender when dropping off the bike. This year, after giving them the requested three day notice, I arrived to pick up the bike and am informed that it will not start, the battery is dead (Why didnt they know that prior to my arrival?). So they try and charge it, no result,. I figure Im due for a new battery anyway, so purchase a new one. I get my cover back, but my battery tender is missing? If it was used all winter, and I would have thought, just removed, where did it walk off to? Shouldnt it have been placed into the tour pak or saddle bag immediately upon removal. Inexplicably, the battery tender has gone on a walk-about. O.K., the gal at the parts counter is gracious and, again, very helpful, she replaces my tender with a new one and I leave a somewhat happy man--albeit having lost about an hour out of my day just picking up my Harley. But, the saga continues. When I get home and attach the new tender to the bikes dongle for the battery connection, the tenders light remains on constant amber blink. Im thinking, is the new tender defective? Now, getting to the battery terminals on the new (2009 & later touring bikes) is not as simple as removing your seat. You must remove three items mounted atop the battery caddy and three screws, then figure out how to release the caddy from whatever is retaining it on the forward side. It took me some time to figure that the caddy had to be pressed down and forward to free it from a vertical metal piece which had a bend which captured the caddy. A sweet success, but where is the ground lead for the dongle, it had been attached to the old battery, but now it was missing in action. I located it shoved down, out of sight, in the void between the down tubes, where the unused 12v accessory connection was found on my 06 FLHR. Bottom line, the ditz who installed the new battery was unable to remember that he had, within the hour, removed two leads, for the dongle, from the old battery, along with the + & - battery cables. Id suggest that had he not buried the - dongle wire, out of sight, it may have caught his attention. Im going to go out on a limb here and suggest that it must have been the same fellow who lost the battery tender that also installed the new battery and left off a wire. And following that thought further, perhaps it is the same fellow whom lost my other parts a few years ago, unless the service dept. is rife with inept, dont-care staff. Again, I reiterate, while your experience may be very annoying and painful at Rubber City, the staff will treat you so well that remaining polite is unavoidable, when dealing with them. even while you are more inclined to scream, shout and break something. Unfortunately, while Ill continue to shop there for parts, etc., they will never get their hands on my motorcycle again. Not for tires, brakes, fluid changes, or even air in the tires. Ive lost all confidence in their ability, or desire to safeguard my property.

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RY

Ryan

I purchased a 2016 FLHXS from Rubber City in June of 2016. I wanted to wait until now to write a review in order to provide an honest, full picture, unbiased assessment of this dealership prior to, during and after the sale. The entire Rubber City team to-date has provided me with one of, if not the best vehicle purchasing experience I have had as a consumer. The sales team (Gary, Keith) provided me with the environment and tools to make an informed, pressure-free decision. The Finance/Business department (Justin) provided me with honest, transparent, straight forward financing options based on my qualifications and got the deal done in a timely, concise, error free manner. Rubber City provides its customers a "coupon book" which includes your 1,000 mile service appointment free, a $15 gift card when you spend $50 or more, a free year membership to the local H.O.G. Chapter, a free bike wash and a few other perks. Moving to Parts & Service - The Parts manager (Paolo) and team (Josh, Clyde, Tyler) are friendly, knowledgeable and take a genuine interest in providing me with options and ideas for my bike. They allowed me to demo a few items such as a seat and windshield, encouraging me to take it for as long as I needed to test it and in the event a certain part didnt meet my expectations, provided me a hassle-free exchange. The Service manager (Cathy) and her team (KJ, Tyler, Kevin, Dan, Alicia) do outstanding work that they stand behind. they always provide honest, transparent pricing up-front and make every effort to accommodate my schedule. The MotorClothes team is a group of friendly, outgoing ladies who are eager to help fit me into the riding gear I was looking for. They helped me understand the rewards program and proactively pointed out when I had points I could use towards free stuff! Yes, there was a negotiation process with the purchase of the bike. Yes Harley-Davidson parts have a higher quality and value than aftermarket competitors. Yes, it costs money to have trained, Certified Harley mechanics work on your bike. However, show me a business where you dont negotiate, have cheap parts and cheap service and ill show you a failing business model. Hats off to Rubber City who have shown that a staff with great personalities that always remember your name and take time to shake your hand and ask you how things are going when you stop in, conduct business in a fair, transparent and honest manner can rise to the top in a competitive marketplace.

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AM

Amedeo Marino

I am very displeased with Rubber City Harley Davidson! I spoke with Jodie in service (manger) to schedule a 500 mile maintenance on a 2014 Street Glide. This is the fifth time I have called to try and schedule an appointment with them, so by this time I am very frustrated. Jodie answered and I began to tell her about my frustations with them and she preceeded to called me rude and hung up the phone. They always have an excuse as to why they cant help with service and sales. They were never able to fit me in and I will take my money elsewhere since they are to busy to talk with their customers. I would never recommend them to my friends or family for any future service or sales matter.

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PA

Paul Slider

These guys are terrible! They are nice as pie to get you on a bike and then they stop caring. I cancelled my extended warranty and they told me 6-8 weeks before id see my money. On week 9 I called they said theyd look into it. On week 10 I went down there myself they said I will see it in the mail by the end of the week. Week 11 I called and spoke to the store manager who apologized and said shed take care of it called back and said itd be to me in a week. 12 weeks to get my money! They did have an answer when I asked what if I just told you ill pay my bill but you might not get it for 6-12 weeks. These guys are garbage. Ill take my business elsewhere for my next bike.

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