American Signature Furniture

Reviews 3

VE

Venancio Aleman

On 3/10/15 I purchased two sets of furniture using their acceptance now financing, a sectional sofa and a media center. The sectional sofa was delivered immediately but the media center could not be delivered. The associate at the business office informed me that it was missing a corner pillar and could not be delivered. I waited three weeks and on the time of delivery I received a call from the store manager informing me that now a different piece was missing and I had to wait an additional three weeks for delivery. I got very upset and expressed my frustration very professionally. The manager continued to cut me off during the conversation and at the end said to me " what do you want? to be compensated? If you want Ill give you a $100 gift card." That was a bit insulting to me, I am not a beggar and nor did I appreciate her tone. At the end of the conversation, She offered to deliver all the available pieces the next weekend until the last piece was available 2 weeks after that. I accepted and later called the cooperate customer service number to share my experience. The rep there offered the same gift card and I accepted. He said he could not do anything more for me because Im an acceptance now customer. I found that weird but did not think much of it. The partial delivery date came and I waited all day for the furniture which never came. Once again I called customer relations and the first rep I spoke to said she could not talk to me because Im an acceptance now customer(the finance company) and cold transferred me there. I spoke to the rep at acceptance now and he apologized and explained that is not an issue they should resolve. I called value city customer service once again, and expressed my frustration with the next rep. She was very nice and called the store to see what happened with my delivery. The store told her their notes do not say anything about a partial delivery and that I was scheduled to receive my furniture on April 25th. I told her I was very upset because I felt lied to and helpless, I continued to be discriminated against and put into very frustrating situations. She tried to see if she could send me the gift card to my house since I do not want to go back to the store and could not. Because Im an acceptance now customer. Today April 25 the delivery truck arrived at my house and the driver informed me that the furniture was damaged in the truck. I called value city again and demanded this issue to be resolved. It took for me to ask for a manager for the call center to ask the driver to return later the same day with a new set. Now I have to wait for all deliveries to be done and waste another Saturday with this issue. American Signature/Value City has put me through some very frustrating times, I have wasted days at my house waiting without a delivery, hours on the phone. All I received from value city was a worthless gift card and a "sorry". I will never shop there again.

JA

Jackie Espinosa

I like many on here purchased a 100% Leather sofa and loveseat in 2013. During this time I have had discoloration in several areas, peeling and cracking. I have friends who have had leather sets for 15 and 20 years and are in mint condition and could not understand why this was happening to my set. I did not purchase the insurance because my only concern was peeling and cracking. Insurance will not cover this and I knew this wouldnt happen because I was paying a little more for 100% leather. Well it happened and I did try reaching out several times to the store about my situation with no luck. I couldnt come to terms with throwing out my set after just 4 years and having paid close to $2,000 for them. So I made one last attempt to contact the store. I called and spoke with the Manager Maria. I explained to her my situation and she told me to take pictures and bring them to her. I hung up the phone with peace that she would help me. Today I was greeted at the door by Susie Mullins. I told her I was there to see Maria. She took me straight to her. After showing Maria my pictures and a little bit of back and forth she gave me full credit. Simply put I ended up with a lemon and she took that into consideration. I could have given the set another shot and done an even exchange but I didnt want to risk it so I upgraded to another set. Susie assisted me with my new purchase and was so patient with me. I went with the Malo Leather Sectional this time and wanted to select the pieces that worked for my space. She went over my order before and after the sale about 5 to 6 times lol This might aggravate some people but I appreciated it because she wanted to make sure that she selected the right pieces and that there were no mistakes in my order. She totally spoke my language and I would highly recommend you ask for Susie to assist you with your purchase. I want to personally thank Maria for listening to my situation and reviewing my pictures. Keep in mind this is presidents weekend and a very busy weekend for them. My time with her did not feel rushed at all. In that moment she made me feel like I was the only one there. I will definitely be returning in the future =)

MA

Madalit De Dios

Worst experience buying furniture ever. Sellers make you promises about warranty making you feel safe if something happens to the furniture during the first year.They promise to fix it in a few. days or replace it. I bought a 2 piece sectional less than a year ago.When it got home I noticed a few scratches and returned it. Less than a year after I noticed is sinking in one of the sides. I called the store and they sent a technician in a two-week period. The technician couldnt fix it the same day and told me to make another appointment . I was in the process of moving to another house so I called them back a few days after with the new address. I was told I had to wait for almost another month to get the furniture repaired. The reason they gave me for the delay was they had only one technician working at the store# 412 and was going on vacation for two weeks. So I had to wait for him to come back or wait for someone to cancel before the time of my appointment . All I want is my furniture fixed, its something simple any professional company would take care of on the spot the first time of the appointment , its not a surgical procedure. I think the owner should know I even said I was going to write a review and the manager told me to do what I had to do. I called the 800 number and they told me they couldnt help me with a sooner appointment , not because the technician is going on vacation. This time I was told they have to many calls to attent to , I wonder why...Nowadays people read reviews before purchasing something. All I regret is I didnt do it before I bought my sectional at American Signature Furniture.