Verizon Authorized Retailer – Cellular Sales

Reviews 3

MI

Michael Hoffman

In early April, we upgraded two Samsung S3’s to S7’s. We had bought the S3’s from this Cellular Sales (Verizon) location about 3 years earlier. This purchase experience was anything but positive. What we came to understand was that closing the sale was of greater importance than delivering on clearly expressed customer needs. Accordingly, we will not be returning to this or any other Cellular Sales location in the future. Here is what happened – When I came into this Verizon store, I made it clear to Peter, our sales rep, that we had several non-negotiable needs. If these needs could not be met, we would wait on upgrading our phones. First and foremost, we needed our complete, 3-year history of text messages to be transferred to the new phones. Both Peter and Zack (the team leader) assured me that this was no problem. In response to my question, “Are you 100% sure you can do this?”, Peter responded that “Yes, we do it every day.” Suffice it to say, they were unable to deliver – too many text messages, too many messages with pictures, etc. The point is that, if Peter had had a conversation about the process and what we needed transferred, we could have stepped back and done what was needed before giving up our old phones. I literally spent 6 hours in the store on Monday and several more hours on Tuesday before discovering that Peter could not deliver what he had promised. As it was, my phone is gone and so are most of my 3 years of text message history. Having seen what happened, we held onto my wife’s old phone. So, at least, we have her historical data, in case we need to reference it. The next issue was that my wife’s “new” S7 seemed not to be new. The plastic protection was gone. We were assured that protection had been removed at the store and that the phone was new. They would never sell a returned phone as new. Two days later, we found this to be untrue. My wife’s phone froze up and when we brought it in we were told we need to swap it out for a new phone (another 90 minutes of our time gone). At this time, we discovered that there was a tempered glass screen protector (which we had not purchased) on my wife’s “new” phone. So, what we discovered was that a used phone had been misrepresented to us as new. It matters not whether this was an honest mistake or intentional. If we can’t trust the representations of the sales reps, we can’t do business with them. The third problem that I wish to address relates to transferring the calendar from our old Samsung S3’s to the new Samsung S7’s. On this, we were told that the software was different and it couldn’t be done. So, again, because my phone was gone, so was my calendar, and all of its entries, gone. However, my wife persevered and found an app that would allow the calendar to be moved, with all entries intact, to the new phone – because she refused to give up her old phone and refused to take “Can’t be done” as the final answer.. So, for the above reasons, all of which relate to not being able to trust the representations of Verizon representatives, we will never do business with a Cellular Sales “Premium Retailer” again. And, when it comes time to change phones, we may very well leave Verizon Wireless as well.

KO

Koi 1971

I stopped in without appointment Chris Murphy introduced himself He was and still is the only Verizon employee that Ive met ,out of 3 other stores that Ive visited that was willing to work within my payment options I got a new phone a LG I am 100% satisfied and have been recommending him ever since and stopped back a week later to Thank him again. Im 62 years old and not afraid to say Im techno challenge so meeting Chris was a big plus for me. Also now Christina has also helped me with my latest problem another FINE example of a great person who was their for me. Update within 3 weeks phone became defective and after four days of having associates coming up with temporary solutions I was able to get back too Chris Murphy who realized phone was defective, he took care of all the arrangements in ordering me another phone. I highly recommend ,when you visit this store ask for Chris Murphy or Christina by name youll be glad you did. about 21 days after getting phone I had problems 3 more days trying to find someone to fix it 4 th day it was determined phone was defective and a order was put in although it was a Saturday the 22nd of August for overnight delivery, the 25th a Tuesday order was put in again. Corporate Cellular Sales didnt want to replace BRAND NEW phone without being paid additional $100.00. I had purchased the Total Mobile Protection Plan for $11.00 including tax a month My Sales Support Rep had to become my defense Attorney and argue why they should replace my Brand New LG 3 no questions asked. They overnighted it and it arrived on the 28th day of August, I noticed phone wasnt as bright and had problems with the speaker. Today I learned My BRAND NEW LG 3 was replaced with a USED refurbished phone. Now I have a new 2 year contract with a USED Phone.. Update 9/2/015 This whole episode has gotten blown well out of proportion and Corporates poor business decisions are not a reflection of the fine men and women who work at Cellular Sales at 335 W Indiantown Rd. If theres any thing I have learned from this whole episode is that the sales reps here only goal is to make you a 100% satisfied customer who will return in the future of any needs that I or you . have. I also have to take some of the responsibility for the predicament that Im in Experience has taught me never to sign a contract and thats exactly what I did.

A

A Private User

In November, 2010 my husband and I purchased 2 new phones from a Verizon store in Knoxville. We later found out when attempting to return the 2 new phones to a Verizon store here in Florida, that the store was actually Cellular Sales, an authorized dealer. We were told the phones needed to be returned to the nearest store to us, in Fort Pierce, which was in Jupiter. We traveled to the store and the salesman was great. He found 2 new phones that my husband and I liked. However, after playing with the phones in the store, we discovered the phones did not have video capability. We were told by the salesman that only the phones with "data" plans had the video feature now. Our old original phones had the video feature, so we asked to have all the info placed back on them and requested a refund. They advised that the total amount of $222 plus change would be credited back to our credit card. As of our January credit card statement only $163 and change had been credited. I contacted our credit card company and was told the store claimed we did not return the 2 car chargers, when in fact we did. I called the store back and spoke to a manager that pulled up our account and advised me 2 phones as well as 2 car chargers had been returned and the additional $60 plus tax would be credited to our account. Today, I am still not showing the credit and when I phoned the store the manager couldnt even find our account......They are looking into the additional credit and hopefully will regain my trust in them and credit what should have been credited back in November.