Category: | Electronics Store |
Address: | 2829 N Federal Hwy, Fort Lauderdale, FL 33306, USA |
Phone: | +1 954-564-7733 |
Site: | stores.bestbuy.com |
Rating: | 3.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Kyle Mouttet
I was shopping for a couple Nintendo Switch games while also considering buying an open box gaming desktop. While I was having a fun discussion with a couple of very cool Best Buy employees who happen to be gamers, another Best Buy employee in a blue shirt interrupted us. This blue shirts name was John. This guy, John Waterhouse, asked me if I actually needed my shopping cart. Without waiting for me to respond, he took the cart from me. He removed the products from it and placed then on the computer area checkout counter and told me that I could buy them where I was, so I didnt need the cart. His demeanor, vocal tone, and physical movements were all very hostile. As in, his physical actions were rough (he got in my face - he stood very close to me, and the look on his face was very hostile. His vocal tone was extremely angry, and frankly it was all very intimidating. I was actually a little afraid that this guy was going to try to attack//hurt me. Needless to say I was totally stunned and more than a little annoyed at his rudeness. He took my cart and walked away with it. After collecting myself, I walked after him and retrieved my cart, telling him I did need it. After this I decided I wasnt going to buy the video games or the gaming desktop I had intended on purchasing. I went to the front and requested to speak with the store manager about this conflict. The manager who walked over to me was none other than the same man, John Waterhouse. He walked to me and said, "Im the manager here, how can I help you" with the same hostile tone and look I told him that I didnt find his actions appropriate, that he was being very aggressive, and that he made me extremely uncomfortable. He just nodded and said he was sorry to hear that. I said that I was very upset at how he had treated me. In the end, this man did not apologize for his actions, nor did he explain them. I told him that I would not be giving Best buy any more of my business if this is how they treat their customers. His only response was to dismiss me and say, in a very sarcastic tone of voice, to have a great day. Best buy, if this is how you treat customers who have spent tens of thousands of dollars with you, then Ill very seriously never be giving you guys any business ever again. Thanks. -Kyle.
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Jake Kaetterhenry
I went in to get a hard drive enclosure, and was helped out by a young lady who is very pleasant. The reason for my one star review is she told me that I could try out the enclosure before I leave to make sure that I get the right one. When I plugged in to a computer I was approached very rudely by another employee in questioned. When I told her that the other young lady had given me permission she continued to question me. I was then approached by the Apple rep in the store. An older gentleman with a cane, and he was incredibly rude to me. Demanded that I tell him what Im doing, so I explain the situation to him and he told me we dont do that here. Very direct and very rude. I restated that if I can get the hard drive to turn on, I was going to purchase it because I already purchased something that did not work and had to drive all the way back to the store to return it. Rather than helping, or even being courteous, he told me no, and made me go wait in a 30 minute line at the geek squad. After waiting 30 minutes, the guy the geek squad plug in the hard drive and within five seconds it worked and I was able to get online and make my purchase. Every time Ive been to Apple Store or dealt with Apple at all, theyve always been kind and helpful. This guy did an extremely poor job of representing Apple well. Given the opportunity, Ill never shop at this Best Buy again. Im also disappointed that Apple even hired this guy.
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O English
Worst customer service ever!!! I walked in and was asked if I need help. Good start but when I replied yes it all went downhill. I asked about the features of a WiFi enabled camera, he said he didnt have any info but would find someone who did. So I waited...and waited, finally a woman came over and asked if she could help. I said yes thank you and asked " this Samsung camera has a remote viewfinder option but only for photos, does any other camera have the same function for video instead?" Her answer was "all of them". I was a little shocked because most of the cameras werent even WiFi enabled. I thought maybe she didnt understand my question so I rephrased it. It wasnt that she didnt understand, it was that she didnt know and also didnt care to help me. I even went the extra step and showed her the how the option worked and all I got in return was a blank stare. I had to ask why she even bothered to come over. I have a credit card with best buy. It will never be used. I went online and got all the info myself and even paid about $50 more for what I wanted with 18.99% interest on another credit card. Best buy offers 0% for 12 months but Ill never go to this store for anything else. EVER!!!!
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Tom H
I went to Best Buy on Federal Highway in Ft Lauderdale today to pick up a microwave I had ordered on line. I thought I had done everything right - ordered with a credit card with my name on it, brought with me all the times they required for pickup (photo id, order print out, credit card used), but alas, I was wrong. I was informed that my name was not listed as the pick up person. But wait, I had everything the pick up order had asked for. "Well" I was told, "you needed to fill in the "whos going to pick up this order" field when you originally placed the order online" "And where was I supposed to do that", I replied. "Its at the bottom of the order form" I was informed, quite incredulously. "I did not see that particular field and clearly it was not a mandatory field. If it was, my order would not have been approved" I countered. "Well, Ill have to get a manager..." And so it goes. I, the customer, was wrong and made to feel less than worthy. I was talked down to and chastised for not filling in an "optional" field in an online order form. I eventually got the microwave... and the feeling I will never enter any Best Buy ever again... And so it goes...
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D J
The customer service at the store is very poor. I was purchasing prepaid phones and the guy stated that I could purchase up to 5 phones, just in three different transactions. I agreed. So out of the 5 phones they only find 2, they claimed that the others where out of stock. I walked over to customer service to order the remaining 3 online at the store. I gave the young lady at the desk one sku number and she gets a page through her walkie saying her manager John says that we can not proceed with the order. I stated okay Im purchasing to pick up at a later date due to the fact that online claims you have it in stock and the guys at the mobile desk said I could make 3 different transactions. Im assume the core value of this business is not customer service. This is why I do business else where. If I have to spend the extra bucks to purchase something that was cheaper at any Best Buy store I would rather buy it elsewhere that would give less hassle to purchase and or return.