Reflections Electronic Pros

Reviews 6

SU

Sunn Burn

I have used Reflections for years for repairs of amplifiers and two way radios. I found them by default. Years ago, Fender referred me to Florida Electronics for factory authorized repair work on a Hot Rod Deluxe. Florida Electronics claimed to have done a "full diagnostic" and billed Fender accordingly, but the power tubes red plated as soon as I got home and turned the amp on. They obviously had done no testing at all of their repair work. It eventually took three trips for Florida Electronics to fix that amp. Then, Florida Electronics tried to squirm out of a factory authorized warranty repair by telling me a tube was bad. I knew it wasnt because I had tested it - like I do every tube - for output, transconductance, etc. on an old Hickock. The problem is that factory authorized warranty repair work pays a low hourly rate. You, the off-the-street consumer pay a much higher hourly rate. Theyd rather bill you at the higher rate. The amp actually a bad relay - a repair covered under warranty. Florida Electronics had my amp for almost a year before they finally fixed it. For my next amp repair, there was no way I was going back to Florida Electronics. A local guitar tech referred me to Reflections. Charlie, the old owner ran a great shop. Bill was a top notch tech: honest, highly competent and efficient. They worked on plenty of my amps and my two way radio gear. Once, when one of their guys did a so-so job, Bill had to go in and do a major repair. Bill and Charlie worked with me. Mario, the current owner is a genuinely nice guy who continues to run a good operation. He seemed a bit overwhelmed at first. He jacked up their rates. This some repairs cost prohibitive. I held back on getting repairs done that I would have had done before just because of the higher repair costs. Then Bill retired shortly after Mario took over. Things were changing. The operation is still the best electronics repair shop Ive dealt with in Greater Miami. Ive had Reflections work on several guitar amps since Mario took over. The repairs were done right and on time. In each case Mario gave me an estimate of when to expect the repair and then called me personally to let me know when my item was ready. They have always been timely. I had one minor issue with one repair, but I trust Mario to be fair and work with me if ever there is a problem. He always has. This is the best, most reliable electronics repair shop I have found in Greater Miami. Im sticking with them.

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MA

Maria Mesia

Tengo un equipo de música que estuvo malogrado por largo tiempo, no habia quien lo podia arreglar y no queria perderlo porque ya no los venden en las tiendas. Lo lleve a Reflections y me dijeron que si me lo podian arreglar. Asi fue, y me lo tuvieron listo para el dia que se comprometieron a entregarmelo, ahora lo estoy disfrutando. El trato que me dieron fue excelente, muy atentos, puntuales, honestos, su profecionalismo es A1. Los recomiendo 100%. Tambien quiero puntualizar que vi llegar personas con diferentes equipos de sonido que como yo habian sido recomendados a Reflections por personas que tuvieron muy buenas experiencias, asi que cuando deje mi equipo me fui tranquila y confiando que habia hecho una buena decisión. Y asi fue, quede satisfecha y contenta con el resultado.

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SF

sfbandvideos

A nightmare. The first time I went there was to repair a guitar fx processor that wasnt working. After 3 weeks they told me it seemed fine and worked perfectly well. So I picked it up, brought it home (no charge) and it still didnt work. I called them up and someone else told me that they hadnt gotten around to working on it and didnt know why I had been called to come get it. A year later I brought in an Ibanez RG and their guitar tech had never seen a 7 string guitar before. He even asked me if it was some custom work. I wanted the intonation improved and changed so I could play downtuned to an A instead of a B. He said it would be a little problematic because that would mean tuning the G string to an F and guitar tuners only tune the notes "eadgbe". He told me this after I dropped it off and left, otherwise I would have told them nevermind. When I went to pick it up (3 weeks later) he showed me the tuner he was using. It was one of those plastic $15 ones they give away at guitar center whenever you spend $100 or more. He also did a lousy job. A few months later I took it somewhere else and they told me that the binding post looked cracked. Like someone had done poor work on it.

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CO

CozumelConcierge

This operation is incompetent and highly unprofessional. I brought my GK 800 RB in to be repaired. They started by telling me that it would be finished in one week. Then I was told that my part hadnt come in yet, then I was told that it was some other problem. This went on for MONTHS! The problem was that the story over time kept changing. Apologies kept coming but nothing would materialize. Finally it got to a point where I was following up and given new dates only to find out that the dates would pass and no phone call to me was received. This went on for over a year!! Finally, I just gave up. Ive never heard back from them. Even worse is that another friend of mine (one of Miamis finest bass players) brought an identical amp in to be fixed (GK 800RB of which they are supposed to be an authorized repair shop) and when he got his back the very same problem existed. In other words they did nothing! Be careful when you deal with this operation and if you do business with them make sure to protect yourself and your deposit!

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A

A Private User

My opinion has developed over about 15 visits, so this review is not based on a single incident. The only reason I went there as many times as I did was because there used to be a great tech named Bill who worked there. However, Bill doesnt work there anymore. In my opinion, the operator of the shop is a lazy, dishonest jerk. He will will try to mislead you into buying more parts or service than is required (e.g., if you have a bad cap, hell tell you that you need 3 caps and an entire set of tubes - plus three hours of bench time.) Recently I paid for a diagnostic and when I challenged his estimate, he wouldnt tell me exactly what was wrong with the amp. Hes a sheister trying to make a buck the Miami way. The quality of work is also poor without Bill there. I recently had to take an amp back several times to get something simple fixed. I think that Gypsy below will change his tune now that the only skilled and honest tech there is gone.

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A

A Private User

HORRIBLE!!!! They have had my amp for THREE WEEKS - ive had to call every week to find out the status of my amp and every week i am given the runaround about them not having parts. As of now ive been told 3 times that my amp would be "ready tomorrow". So frustrated with this horrible customer service i showed up this morning demanding answers - while the tech, Bill, is doing his job and is an honest guy, the front desk guy has been giving me the runaround on when the amp would be ready, parts not being in for three weeks. I had it out with both of them, and i am currently waiting to see if i will ACTUALLY be called today, since this is now the 5th time that i was told my amp would be ready - IN PERSON this time. Once my amp is returned to me, im NEVER coming back here. The tech is a good guy but the service this HORRIBLE. go elsewhere.

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