T-Mobile
| Category: | Cell Phone Store |
| Address: | 1200 NW 87th Ave Suite 1, Doral, FL 33172, USA |
| Phone: | +1 305-599-4930 |
| Site: | t-mobile.com |
| Rating: | 3.5 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM |
Location
Photos 22
Reviews 60
MA
Mario Sanchez
Fui a un cambio ya ordenado del celular y notificado para ser reclamado pero según los empleados el sistema está caido, espere una hora y no dieron solución espero que mañana cuando vuelva no se haya caído nuevamente el sistema. Llame al 611 y no me dieron razón tampoco solo que pidiera el numero de teléfono de la oficina de la 12 NW con 87 Ave, para que estuviera llamando. Mucho dinero gastado en publicidad y su sistema interno caido o deficiente.
AN
Antonio Insausti
Terrible Customer Service, I went today to that store because Im interested in change my device and the plan my surprise was the sales guy gave me a wrong information about the plans and the options I have, he told me that the cell phone I have is not longer available and for that reason I need to buy one more expensive, after that terrible attitude and horrible costumer service I decide to left the store and call 611, I explain them on the same way what I want to do and they apologies for the inconvenience at the store and told me that model still available so, the guy at the store just try to upsale me. please make sure your sales reps get trained on customer service and the promos or devices availables. I dont recommend this store at all
ER
Ernesto Ferrer
They lied a lot. They tall me that I can get a samsung gear 2 for free but in a couple of months they start charging me. When I was getting the gear I saw how much I have to pay and ask the manager (the one selling me the gear) why if its free the contract say that number, he told me not to worry, that number will disappear in the bill. After 3 months they start charging me that exact amount. Something similar happend to my sister in the same place on those days. I have a family plan, im not coming back to them. That store s*cks. TMobile is fine but not that store.
GO
gotralphie
I arrived 15 minutes prior to closing to get a new phone. I expected to be met with frustration but it turned out to be the exact opposite. A total sweetheart named Nuvi met me at the door with a smile and was super efficient helping me. T-Mobile hot the jackpot by hiring her. Best customer service from any store Ive ever received. What makes any business better than another are the employees that work there. From now on, anytime I ever need to go to a T-Mobile, Ill return to this one because of the amazing people that work there.
JA
Javier Victor Mariano Bruno
There is like 10 customers waiting and just 2 persons working at T-Mobile. Parking design its horrible. They put 3 parking in the front that cut off the exit if the parking in the back. They re painted a line but keep the markers so people still parking there blocking the exit. Removing the cement markers will help avoid a lot of problems but seems nobody cares. The access its a little complicated too. I came just because it open one more hour than others tmobiles. TRY TO AVOID THIS BRANCH. BTW wifi doesnt work :(
AN
Anthony Pena
Went here to pick up a Samsung Gear Frontier and the transaction took an hour and half. Was trying to be reasonable and wait it out and I somehow managed to wait this long. I was on vacation and didnt want to spend more than 20 min at this place. Employees didnt know what they were doing, constantly called their manager which I dont understand why she couldnt help. Love the watch but hated the process of purchasing it.
GA
Gabriel César
O atendimento demora um pouco pois os atendentes são bem distraídos nas próprias conversas, porém muito atenciosos quando te atendem. Uma tendência bem interessante em todo Estados Unidos.
SO
Sonia Santos
El servicio es Horrible, todos son unos ineptos y no ayudan a nadie, son como ROBOTS, no analizan nada, son comoutadoras que se rigen por otra computadora..un tal Claudio terrible su servicio.
AL
Alnecia Nisbett
Extremely poor customer service. My husband walked up to a corporate store 6:29 pm and the door was locked, although signage clearly states that closing time is 7:00 pm. There were several customers inside and employees saw him knocking but didnt acknowledge him or attempt to explain why the doors were locked. Completely unacceptable behavior to customers who were only trying to pay their bill!
LU
luis villacreses
Muy mala experiencia me hicieron hacer dos veces la línea , para recoger un iPhone 6 Plus que me lo han enviado , lo peor es que lo han enviado 3 veces dañado el teléfono para cambio ..
PE
pedro bigorra
Claudio was very professional and useful. I walked in and he helped me right away and found the best solution for my problem. I was frustrated with a problem regarding a phone trade in credit, and within 10 minutes I was walking out a happy customer. Thank you Claudio, keep doing what youre doing! A+ service.
IS
Isaac Diaz
Went to go return some beats headphones and the guy dint know what he was doing i had paid debit so he had to give me cash back he passed it as credit and its going to take 5-10 business days to get in my account. And when i called was told they coulnt do anything about it.
AD
Adalberto Queiroz
T-Mobile...necessário pra quem vem do Brasil para uns poucos dias na América.
FE
Felix Monserrate
Terrible customer service. Local tech did very little to help and just wanted me to file a claim on a phone without making an effort to fix the issue.
BA
Baron DaParre
Very expensive, have improved customer service however need to explain more of the features to the customers not everyone is very technology savvy
LE
Leo Gomez
T mobile store has a lot of the latest devices on display . Pretty decent customer service from employees. Parking is terrible at this location.
CH
Chico Soto
1 hora de espera con la tienda vacía, servicio poco eficaz.
JO
Jorge Balboa
Great service from a real T-Mobile corporate store. Beware of the franchises, specially the store on NW 36 ST just before NW 72 Ave.
MA
Maria Alejandra Murcia
Excellent place thanks David & T-Mobile always attentive to customer needs and excellent remodeling lugar
TA
TA M
Great customer service reasonable phones prices and mobile service every-time i go there they took care of me right away!
NN
NN Var
Conexión excelente, y atención excelente.
LA
lazara arango
Muy mal trato y servicio al cliente.
OS
oscar garrido
Really bad customer assistance! One or two guys want to do a good job, but the rest of the team, its terrible.
JU
JUAN CARLOS BETANCOURTH DELGADO
punto de hubicacion me hania perdido
CA
Carlos Carvajal
The most RETARDED parking lot in all of Miami. Other than that, the store is good and service is great.
VT
vtecmike
This store is just awesome, management was a great help, definitely one of the better tmobiles around
MA
mario colares
Nao tinha o chip de u$ 10
JE
Jesbi Castaneda
La mejor tienda de T-mobile
NE
Nestor San roman
delincuentes bien bestidos
KU
Kurleigh Martin
My go to T-Mobile store. Its always busy but the staff get you sorted out quickly
LI
Lia González
Very bad service every time k go there is always the same
CA
Carlos Narbona
no son muy serios
FE
Fernando Ortas Garcia
Excelente atención!!
HI
Hiram Manuel Rodriguez Alba
Muy buena atencion
DE
denis Quezada
muy Buena decision
AN
Anderson Lobo
Atendimento rápido.
LU
Luis Magallanes
Muí atentos resolví mi problema....excelente negocio y personal
MA
MAGGIE BRETOS
Lots of staff ready to help. Great selection of phones.
EN
Enrico Knab
Very friendly. No need to wait and qualified employees.
RO
Roberto Fernandez
Really bad customer service. This store sucks!!!
AN
Andy Rodriguez
Great customer service and support.
_M
_Mr_ Qbase
Excellent service, best t-mo store
JU
Julie collado
The worst Manger and sales rep.
ED
Edwin Roman
Open but under construction
AB
Abelardo Broceta Martínez
Nice p3ople good attention
SA
Saul77bhp Uribe
great service thank you!!!
GA
GABRIEL MARTINEZ
bad customer service!!!!!
VA
Valeria Rocha Campos
Meu socorro na América
AR
Arturo Chang
Awesome experience.
AL
Alexander Alvarez
Excellent Store
ES
Esteban Mellini
Place is fine
L
L Cruz Roche
Good service!
MA
Mauricio Tucci
No big deal
OM
Omellys Perez
So slow!!!
FE
Fernando Mendoza
Very good
JO
Jose Marti
TERRIBLE
CA
Carla Valentina Ivimas Ceccato
Its ok
PA
Paul Ortiz
Nice
HE
Hector Sanchez
Bn
JU
Juan Carlos Rutilo
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