Ashley HomeStore

Reviews 3

GR

Greg Lilly

Had a great experience with the actual shopping. The salesman took a great deal of time going over all the details with us on a complete bedroom set selection from the mattress to the actual bed frame / dresser set. Excellent in store experience... especially the sleep pattern analyzer that helps select your best mattress option for you. The furniture was delivered on a Saturday near the end of the delivery window that was sent to us... not a big problem, but a notice during the window to give us a heads up with a more approximate time would have been nice. Easier to plan around dinner time etc... without waiting for hours not really wanting to do anything until the delivery. The delivery personnel were very professional and excellent at the setup and installation process. They were tipped well. However, there were three issues (not their fault) with the delivery. 1 - We ordered a powered lift bed and the remote was not included in the packaging. 2 - The chest of drawers was damaged and had to be taken back (the delivery crew actually noticed this). 3 - There was a scuff / marking on the bed foot board that they were unable to remove so they said a technician would come out to resolve it. These issues werent a problem to us as we were in no great hurry to get all this resolved. However, they said we would receive a call probably the next day to schedule delivery of the new chest and to schedule the tech visit. No call the next day or half way through Monday. So, we called the store and spoke to someone. At the store, they showed that we had rejected the Chest (which we didnt, the delivery techs did) and thats it. Nothing about needing a remote control or a tech visit. I was standing by the delivery guy when he called to let them know all this but for some reason it wasnt in the system. So, they scheduled the tech visit and said a remote will be mailed out. A few hours later, we get a call verifying the chest delivery the following Wednesday between 2:00 and 6:00 PM. They didnt know anything about the remote but said it should be taken care of. Wednesday comes... I get a call at 10:30 AM saying the chest will be delivered within the hour... what happened to between 2:00 and 6:00 PM?? Luckily, I happened to be at the house that day so it wasnt an issue. Well, the chest was delivered and installed... no issues with the 2nd one. Still no remote (5 days after initial delivery date). Trying to find out from Ashley when I can expect the remote... tracking info... delivery type (USPS, UPS, FedEx...). Seems like they should drop ship or next day deliver since the power base is useless without it. Called the store several times and always told... "well call you back." never got a call back yet. 7/3/2017 Update - It has been over two weeks since the furniture was delivered. We love the bed and dresser/night stand/etc... However, I still have not received the remote for the powered bed base. It is a Sealy Ease Queen Powered Base. I have called Ashley Furniture several times to see if I can at least find out how long it will be before I can expect to have the remote. I havent been able to get a straight answer from anyone. Its always, our office manager will be in and will call you... no call back ever. After the first week of waiting, I got tired of not having a remote so I contacted Sealy directly and ordered a remote for the bed ($100.00). Now its really just me trying to see exactly how long it will take for Ashley to get a remote to me. The remote I ordered from Sealy was delivered 4 days after I ordered it. 7/15/2017 Update - Well... a service tech came to our house on 7/6 to "clean" a scuff from the foot-board that the delivery techs noticed and werent able to clean. The tech looked at the foot-board and said "this foot-board has been damaged and repaired... probably at the warehouse. You paid for new furniture... so Im ordering a replacement" - one more issue. The new foot-board was delivered today. BTW... still no remote 4 weeks now. I lowered my original rating from 4 to 3 stars because of these issues.

AL

Alecks Gee

We went into the store off International Speedway in Daytona Beach on Nov 23rd, thinking we could beat the shopping crowds over Thanksgiving, picked out and ordered a chair that was on sale to be delivered on the 26th-2 days later, actually 3 because of the holiday. The salesman had a really hard time on his computer finding the brown color to match the color that was advertised in the flyer and I just got a feeling that this was not going to go as smoothly as promised. On Friday, we got a call stating the chair would be delivered between 9am-1pm on Saturday, so we waited around ALL day for the delivery that never came. I called the c/s # at 110pm and had to wait for a call back. In the meantime, my husband called the store and spoke with a very helpful and well meaning employee, who told us the chair had been delivered, verified the address, said it took 19 mins, but hmmmm, no customer signature. We told her that no chair had been delivered and we had heard from nobody all day. After many attempts, this employee could not figure out what to do so she said she would put a note on Dianes desk, in c/s, to call us back. Diane never called back to help. Since we were going to be in that part of town on Monday, 11/28 anyway, we decided to make it our first stop. We headed back to c/s to speak with Diane, who in my opinion probably has the worst c/s attitude in terms of being cheerful and helpful to the customer. We told her what happened and she did not seem the least bit interested. She called for the store manager and he got us a salesman, who went looking for the chair we originally wanted. At first, he told us we would have to wait 2 weeks and when my husband said no, we want something comparable to be delivered in 2 days and we want the delivery charged waived, the salesman went back to his computer and found us the original chair we wanted, in the right color and it could be delivered in 2 days. Dont think we will go back to Ashley anytime soon. This was way too much trouble.

BI

Bill Rehrmann

We purchased a sofa, love seat and a recliner. They were of the power seat variety. Each position had a USB port. The love seat had 2 for a total of 7. Not ONE of the USB outlets worked. NOT ONE. I called Ashley to tell them this. They sent out a technician a week later. He came without the needed parts!! He said "Youre right, they dont work". He said they will order the parts and call you. They never called. I called them 5 days later. The lady said "Oh, I see it now, Ill order the parts, they should arrive at your house in 7-10 days. I said "The technician said youd order the parts and call me" Seems neither thing occurred. After two calls to Ashley Cares once the parts arrived a tech came out 6 days later. They were changed out and now work. Ashley does not have their own techs...they sub the work out...you get what you pay for. Another grip about this furniture, the buttons for the power settings are oppisite at each end of the unit. The forward button reclines and headrest moves forward on one end and oppisite on the other end. After MUCH discussion with Ashley Cares and the Daytona store manager, Craig, who neglected to call me back after a personal visit back to the store. They came to the conclusion that....in order to save money they just build one power unit and when its flipped to the other end, the buttons are reversed. Poor design, poor customer service, poor tech support. NO, I wont be going back to Ashley.