Best Buy

Category:	Electronics Store
Address:	2200 S University Dr, Davie, FL 33324, USA
Phone:	+1 954-916-6999
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

Daylene Aguero

They would get no stars if only. Their online ordering program is terrible. I made the biggest mistake of ordering from best buy on Thanksgiving day. I later decided to cancel the order and believe me not much later. I checked the e-mail for instructions on how to do so, and at website as instructed, the order doesnt appear. Its like I never placed an order at all. I waited, checked later, checked several times throughout the day, before going to bed, and nothing. I called customer service, explained the situation and two reps tell me they cant do anything, the order is ready to ship. I never received an alert that the order is in progress, I also added the text alert, got none of those. Im on day 3 of the order being placed. I call UPS once I finally get a tracking number in an attempt like they suggested to cancel the package. (Which I doubt because more than likely it may have to be Best Buy that has to cancel) UPS informs me that they do NOT have possession of the package. So for 3 days that the package is still in a best buy warehouse or what not. They cant make a phone call or any means of communication whether through pigeons or telegram, your rep cannot cancel an order? Im trying to make sense of all this because I just have to wait till the package arrives to refuse it. Take into consideration that I may not be home to refuse package and one of the carriers whether UPS or FEDEX tends to just leave the package at the proch and go on their merry way. At this current moment Im on hold on the phone waiting 30 minutes. Heres my complaint and to end, I WILL NEVER buy from best buy ever again. Worst service, worst experience ever. (Note: I left for a moment to get some water and proof read my entry at this moment its going on 35 minutes on hold) (Still on hold)

April Banks

Shop elsewhere and do not go to Tower Shops, 2200 S University Dr, Davie, FL 33324. The entire store including the Assistant manager Kenneth needs customer service training. This store does not acknowledge their customers. I had an item shipped to the store and when I went to the online pick up counter, I was not greeted nor acknowledged by the cashier named Rebecca. I asked her to call for assistance and was told to wait a moment, after standing in line for 15 minutes without acknowledgement. I then noticed Kenneth amongst other associates prancing around, more interested in their cell phones than the customers walking around puzzled. I asked for his immediate assistance and he told me that someone was on their way. Kenneth eventually went to locate my item, after 15 minutes he brought it out. My item was oversized, no one offered to help me to my car.I saw the door greeter Javon who was on his personal phone and he did not acknowledge me nor did he ask if I needed help to my car. I struggled to put the item in my car. I returned to ask both the Assistant manager Kenneth and the door greeter Javon why no one offered to help me to my car. The door greeter stated he, "didnt see me." Assumingly because he was on his cell phone. Javon then went on to say sarcastically he "cant watch everybody." Like his soul purpose at the job, at that moment was to difficult. Hes there to meet, greet , acknowledge and assist everyone that enters and exits the front door. Dont waste your money. Dont do business with people that dont appreciate you or acknowledge you!

Mario Grassi

Best Buy in Davie is as bad as it could get...Bottom line is there employees are as helpful as a pre-recorded message, and the managers are a step lower then that. Honestly of no help whats so ever. And if that is not bad enough, just try to get the same rep twice in a row... Instead you get tossed over to a new rep, having to go over all the same info again. Basically and the bottom line is asking anyone at Best Buy for any help at all is a joke on the customer. What I found is best to do is take advantage of their 15 day return policy, take home like 4 computers (or what ever your product needs are) and try them all at home, and either take the one that works best for me or just return them all and repeat the same procedure the next day. At least doing it that way I can really see what my needs are. This way youll save yourself a lot of time by not asking any questions to the people that work there who havent got the right answers anyway, and let them deal with all the returned items opened and used, and let them deal with that issue. In my opinion they deserve what they get. No respect for the customer equals no respect for Best Buy!

Joseph M

Whenever I go to this Best Buy, let alone any other in S. Fla, I am always disappointed. The saving grace for it was a young man named Jonathan. He is the Team Leader in the computer department, which I visited on 7/22/16. There were 3 people working in that department. He was with customer after customer helping. The other 2 were farting around talking to other employees or just hunting for girls to bring from other departments to ring up. They both walked by me 6x and never asked if I needed help. After 45 mins I wrote a harsh review about the store on its website on the computer I was going to buy. Jonathan saw me after he finished with a customer and helped me right away. Telling one of the other lazy employees to "tuck in their shirt and show some class". His help and guidance are the only reason I will return to that store. I understand BB hiring young college kids, but the ones they have treat it like a hangout and like you are wasting their time asking them for help. If they had more helpful, knowledgeable, and caring employees like Jonathan, Id shop there more often.

Robert Soto

Terrible online service! Order a Canon camera online for pick up at this store, went there to pick up item and they didnt have on stock. Moreover, they sent me to the Aventura store. And, before leaving this location I asked the rep to make sure that the Aventura store had it on stock and to transfer the order there. At this point, the rep assure me that everything was done and just to go pick it up to Aventura. So, I went to the Aventura store with peak hour traffic to find out that the order was not properly processed. This fact got me really upset because the Aventura rep had the camera ready for pick but told me to wait for the email that the order was not properly processed. At this point, I was extremely frustrated that I canceled the order. In conclusion, I wasted 3 hours of precious time and never got a camera. Lesson learned, stay with Amazon prime, wait 2 days, and more importantly, you wont to deal with incompetent employees that dont know how to treat customer...stay away from this place...save yourself time and headaches!!!

Volkan Karaoglu

At October I return my Samsung s7 and get an UNIVERSAL UNLOCK iPhone and because no one told me that what ever SIM card I use it will lock it to that carrier, I used Walmart family mobile with it now I decide to use another carrier and its locked to Walmart family mobile. I called them first they dont see on their system and I called apple, apple doesnt take responsibility and telling me to call back Best Buy which I called 3 times and in the last one They told me to go to store to fix it and I just came to Davie, Florida Best Buy and the person I talk to said they cant do anything because they told the people who buy iPhone that it will lock to first SIM card they use and you should go back to store you bought it which is in East Brunswick, NJ. Now I bought a garbage for 954$ and you cant do anything other than sending your costumer away to not to have headache, this is just ridiculous!!!