Best Buy

Category:	Electronics Store
Address:	12301 W Sunrise Blvd, Plantation, FL 33323, USA
Phone:	+1 954-423-1999
Site:	stores.bestbuy.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Alan Messina

Do Not Buy Cell Phones or Upgrade your phone here! I came here to this location as I have for years to upgrade my phone. The reason why my experience was so bad was because of a rep named Guillermo. This representative had a facial expression that was not friendly, no smile, just very unwelcoming. So that was first, and it was a clear foreshadow of how this process ended out. I explained to him what I was there for and what I need to do. Instead Mr.Guillermo assisting me with my purchase, he told me that he WANTED me to go the service dept to check something with phone and to then come back (which is BS because he had a computer with all the information in front of him smh). As this point, I felt discriminated, this rep had a computer right in front of him and I knew he was just giving me a hard time. Why What did I do wrong?? Anyways I did as he ask, went to the customer service and they stated that they should have been able to do that at the Cell Phone Dept, Geez! No Way! So here I am looking like a fool, which seemed like Mr.Guillermo goal. I go back of course now I have to wait as other customers are being helped. Now finally I speak with another rep by the name of Ray (he actually helped me), but this is where the fun begins. So I had some issues with my upgrade through Best Buy and Ray was trying to help, the whole time however Mr.Guillermo was only there only to provide RESISTANCE with NO SOLUTIONS what so ever. Then I was told that a agent by the name of Frank who was not in but would be tomorrow, could fix the issue. So one guy out of the whole company was the one to fix the issue?? I dont think so -_-. Ray then showed me his computer monitor and what the issue was: I looked at it and instantly knew these guys were not trained properly and just incompetent of following instructions. Then Ray and I walked through the process together AND WHAT HAPPENED?? IT WORKED and he was able to upgrade my phone. FINALLY! So once this upgrade was restored I thanked RAY for his help (which was appreciated he was trying unlike Mr.Guillermo who needs to be trained on how to assist clients). The end of my experience, I left here upset and Best Buy lost two phone sales because of one agent, I went to the AT&T store in the same plaza and was helped the correct way and left happy how it should have been at Best Buy. AVOID THE CELL PHONE DEPARTMENT and Mr.Guillermo.

Hugo Demichele

Absolutely the WORST customer service experience Ive ever had in any retail store... We ported our numbers over to Verizon wireless at the Best Buy Mobile located within in the store and were promised to receive 2 gift cards as part of their promotion they had at the time. One of them was for $250 for activating a Samsung Galaxy S7 and the other one was for $200 for a trade in at the Best Buy mobile. I received the $250 gift card and was told that the other $200 would be added to that same card. The funds were never added to my gift card which caused me to miss out on a sale on Black Friday. I went back to the store to get the issue resolve and they kept giving me the run around saying to come back on a specific day because the manager Maria would be there, then she said there was nothing that could be done at store level and that they would have to contact the third party trade up company to see what they could do. And its been over 2 weeks with absolutely no results. They say they will call me back to keep me updated and nobody ever calls back so I have to keep wasting my gas and time to claim $200 that are rightfully mine. The manager Maria had a crappy attitude the day I went to speak to her almost like she didnt believe my story and almost accused me of complaining just to try to get a free gift card from them. Bottom line: Nobody there gives a crap unless youre there to buy... I better receive some compensation for this waste of time and energy pursuing something that shouldve been given to me the very first day I did the trade in.

Was Abi

I use to drive 30 miles out of my way to shop at this Best Buy Store. The Management Team and the Staff were the best. A few weeks ago I looked at the reviews and was wondering what happened. Now I know! It doesnt matter how much money you spend at a store, you should always feel like the person taking care of you really cares about you. I am an Elite Plus member and spend a lot of money at Best Buy. That was until I got to meet the Assistant Manager Erik a few days ago. Now I know why this store is going down the drain. Their prior general Manager Zino and his Assistant David really took care of their customers, but now all you get is a bunch of corporate gibberish about their store policies and extended warranties. DO NOT under any circumstance purchase an extended warranty from Best Buy. You will regret it. Instead of sending your product to the manufacturer, they try to have the guys (Geek Squad) in the back of the store try to fix it. You do not have to purchase an extended warranty from them. Just purchase it directly from the Manufacturer. Erik told me that they treat all their customers the same, no matter if you spend one dollar or a million dollars. The problem is he forgot to tell me that they treat them all with apathy and disrespect. I will no longer be shopping at Best Buy thanks to Erik. AVOID THIS STORE LIKE A PLAGUE!

A Private User

I was in the process of buying some iPods for a few birthdays coming up, and the store associate had me swipe my best buy credit card multiple times, assuring me that I would only be charged once. When I arrived home, I checked my account only to find that I had been charged four times for what I had bought, over $2000! I immediately drove back to the store to resolve the issue, and upon meeting with the manager the first words out of their mouth were "We had nothing to do with it.", and I hadnt even spoken about the issue yet! After dealing with this persons incredible hostility, I was shunted off to an associate who was simply told to call corporate and work it out with them while I stood there. It took over an hour, during which the manager kept hinting that I should just go home and try my luck over the phone with them. I stayed and made small talk with the associate manning the phones until corporate verified that the charges had come from that store and reversed them. Luckily it all worked out for me in the end, but the reluctance to help correct an error of their own making was off-putting, to say the least! I usually just shop at the CompUSA across the street these days.

Marcus V de Matos

Horrible service, do not shop at this store, spend your money with a company that values your business. The store looks great, but unfortunately once the sale is done they do no care about consumer satisfaction anymore. I bought a Samsung Gear S2 and after 60 days it stopped working, I went to Best Buy at Sawgrass and they directed me to Samsung Customer Service, once they "repaired" the device and mailed it back to me the device wouldnt even start, thats after 15 days. I went back to Best Buy in Plantation and the manager (Jean) did not even care about the issue, all he did was state that I should have bought the Best Buy warranty. Bottom line is, go to another retailer, I have had issues with other devices and people were much more helpful, Best Buy just lost 3 consumers forever in my household and Im hoping that you think twice bout spending your money with them.