Hanks Electric Co Inc

Category:	Appliance Store
Address:	757 W Montrose St, Clermont, FL 34711, USA
Phone:	+1 352-394-4445
Site:	hankselectricclermont.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–2PM Closed

Location

Photos 3

Reviews 12

Jennay Schultz

If I could give zero stars, I would. I wish I had listened to the other negative reviews and not used this company, but we recently purchased a home and knew that Hanks had installed the AC unit and had been servicing it with the previous owner so we decided to give them a shot and purchase the preventative maintenance plan. I ended up having to call and set up a PM appointment even though when I purchased it earlier in the year, I had asked to be notified when they started doing PM visits. Chris came out, and determined that the coil needed to be replaced, and said it was no longer a PM visit but a service call. He left without telling me when the part would be in and when it would get repaired, and disconnected the AC because we couldnt use it. I then had to call at the end of the day to figure out when the part would be in. Fast forward 5 days with no AC, daily phone calls to Jim, and the part finally came in (3 days late). Was told it would take 4 hours to repair, yet 5 and a half hours later it was finally fixed, and I was left with an outrageous bill for the work. So not only did I waste money on a PM service that we never received, I then got a hefty bill for the repair work. To say my experience was a nightmare is an understatement — there are plenty of other companies in the area that actually quote work, will come out and make repairs in the evening and night to get the job done, and keep you updated along the way.

Michael weaver

Poor service.... took in a beverage cooler and asked them to find out what was wrong and how much it would cost to fix. Dropped it off on Saturday morning then called on Wednesday at 9am because I hadnt heard anything yet. Had to explain to them for the 2nd time what it was going on with it. He(hank) said "Ill pass it along to the Tec when he comes in".Ok whatever..... Then at 12 the same day I get a voicemail from them saying " hello this is ____from hanks electric, your compressor is locked up so you can pick it up an get your 20 dollars back unless you want us to dispose of it". I had to call them back to ask them how much it would cost to fix. They told me "well Ill have to see if I can find the parts and call you back". Ok sounds good since thats what I originally asked them to do........never got the call so I called around 445 just before closing. The girl who answered said didnt someone call you...... long story short I picked cooler back up and still dont know how much it would cost to fix. Hanks was the biggest waste of my time an money. Would not recommend going here.

A Private User

Awful, Awful, Awful. Completely DISHONEST. A fan was replaced and I was quoted one price and charged almost double because it was much more difficult and time-consuming than the tech thought. Then 8 months later the fan blew out. When I contacted Hanks I was interrogated and made to feel like I was trying to get something for nothing. Horrible, AWFUL way to do business, in fact, I am planning on reporting them to the Business Bureau, because not only did they lie, theyre work was shoddy, then refused any kind of refund.

Tana Stark

We recently purchased a new A/C system from Hanks Electric. They were very professional and did a fantastic job on instalation. I would recommend Hanks for any service they provide. After my A/C was installed even Mr. Hanks himself came out to inspect the job for quality instalation. Great job guys.

Gene Brown

Yes this was THE BIGGEST waste of time and money. I wish I had read these reviews before I hired them, $520.00 dollars later I have a broken microwave and parts spewed all over my kitchen floor. Said they would reimburse me but changed their minds. Not a reputable place and prices way too high.

A Private User

Mr. Hanks and all of his staff are honest, hard-working and will help you buy the right appliance and keep any appliance running correctly. They installed our new airconditioner and have educated us on keeping it running smoothly.

Brandon Vaughn

They are awesome family owned business. The owner Jim stayed late to help me out. Also helped explain to me how to install motor to my ac unit to get my ac back on for my family. Great people!

jane beck

charged me $56 for a air conditioner capacitor which was $11 in home depot, i support local stores and dont mind paying a little more but over 500% more is absurd

A Private User

Great staff, Mr. Hanks is a gentleman. I am an appliance tech so I can give my customers the choice to have a machine fixed the same day. Very friendly!

Tom Quinn

Last minute call and they were right out. Quality service and was highly recommended to me...and I would highly recommend to you.

Bobbi King

Love Hanks! They always have what I need in stock!! Julie is so helpful!!

Julie Andreas

Amazing customer service