Mercedes Benz of Wilmington

Category:	Mercedes Benz Dealer
Address:	3801 Lancaster Pike, Wilmington, DE 19805, USA
Phone:	+1 877-799-8341
Site:	mbofwilmington.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Melissa Frabizzio

Last spring I decided to try another brand of car other than Mercedes Benz and went to Infiniti. After less than 6 months I missed having a Mercedes.I went to Mercedes Benz of Wilmington and sought out Marcia Grosso who is a fantastic manager at the dealership. She has always helped me in the past and this time was no differentt. She helped me to get right back into a brand new Mercedes that I LOVE. I have purchased numerous cars from this dealership before (with her assistance). When I decided to get yet another car I looked at both Mercedes Benz of Wilmington and West Chester Mercedes. The West Chester location made my husband and I wait forever to get any type of assistance which was not impressive. I am not sure who got more annoyed, myself, or, my husband. We stood around while the employees stood around talking amongst one another instead of helping us. When we did get assistance I was very straight forward with what I wanted and I let them look over my Inifiniti so that I could get the trade in value. I was told I would hear back the next day on the value of my trade in AND the prices on the car I was interested in. They never called me back on the trade in value or the price on the car I was interested in. Meanwhile, that very same weekend Marcia emailed me numerous times with car prices and let me know they would get me the exact car I wanted (even though she was off and they were closed). She made the deal happen with the EXACT car I wanted on Labor Day Monday. She is what makes the dealership great. They are farther from our house (my husband and I live in PA) than the West Chester location, but, we will always go there for purchases, and, service. I will always purchase from Marcia (even though she is the new car manager and not a salesperson). She put me in touch with Victor, whom I highly recommend. He was fantastic. He was not pushy and he was direct and quick to answer my questions. This was a no hassle transaction and it was easy to get done quickly. I cant say enough about all of them at this dealership. When I did hear back from West Chester the day AFTER I purchased my car, I let them know they missed out on an easy sale. I did let them know I purchased my new Mercedes from Mercedes Benz of Wilmington because they went above and beyond for me. I let them know all they had to do was the basics and they couldnt even do that. I wont bother again looking anywhere else but Mercedes Benz of Wilmington. I also learned my lesson straying from Mercedes. Nothing drives like a Mercedes. If looking for service, I cant recommend this place enough. Dan is amazing and is always quick to assist and make things happen. It is worth the farther drive to get the service they offer.

Kenneth W.

I am writing a review for this company because I feel they have taken advantage of me as a customer. I started having problems with my convertible top in April of 2016. I contacted MBOW in April and explained the problem to them. I took it to be serviced on April 18th, 2016 and they stated the Limit Switch needed to be replaced. They charged me a total of $783.90 to replace the switch and sent me on my way. On June 1st, I returned the vehicle because the top stopped working once again. They checked it and stated the top was working, and sent me on my way once again free of charge. August 11th, I returned to MBOW because my top stop working again and this time it was down. They examined the vehicle and stated the relay on the pump was burnt and needed to be replaced. I told them to replace it and they charged me $431.25. I returned again on September 1st because my top would not go down again. They checked it over, demonstrated the top was working, and sent me on my way again free of charge. September 26th I returned the vehicle once again because the top would not work and they informed me that it would cost $1700.00. After refusing to pay the outrageous charge, one of the employees hung up on me. So, I spoke with the general manager Joe Alcodray, and they refused to do anything about the problem. I informed the manager that this was unfair; I have been bringing the vehicle back and forth for over 3 months and they continue to fix the vehicle and it stops working. I felt I was charged and the problem was never fixed. It is unfair to continue to charge me for a problem that should of been solved in April. I have written a letter to Mercedes Benz headquarters because I want a full-refund and as of today my top is still down.

Jane Parker

I work for an independent used car dealer in FL (mostly export), and our clients service their cars with us after their purchase as well. I was looking for a MB dealer closer to our shipping warehouse in NJ to purchase parts from for our clients, and went with MB of Wilmington. I first dealt with Glenn, who was quite helpful and professional, and provided a price quote for a number of items we were intending to buy. Called back in a few days to place the order and this time I dealt with Robert, who told me we were good to go (our dealership info was already on file). While waiting for a payment authorization form from them I sent Robert another quote request, this time for a much larger order (over 10K). Robert seemed uncomfortable, I tried to explain the things he asked about. Hours later I called back to check on the payment authorization form i never got from him and he was very rude, saying that his management told him not to service any of our orders and that we were a bunch of scammers (because one of them does not read a document more than 3 lines down: they googled our presidents home address in NJ (its a residence - duh) and decided we were not real). Stood us up on an order that was already in place, let alone accusing someone of a scam attempt out of personal ignorance or lack of attention to details. An extremely unpleasant experience, will never call them again.

Ken Altschuler

Their 150 point inspection on a used car apparently didnt include checking the dirty oil that was 2 quarts low. Also, their advertised used car price doesnt mention the $495 car conditioning fee (yes, FIVE HUNDRED DOLLARS and it wasnt 500 dollars clean.) Another thing, it costs FOUR HUNDRED DOLLARS origination fee to take out a car loan if you finance on the spot. But, here is my latest gripe. This is in reference to a Cadillac CTS bought from Erwin in May of this year. It is now the 15th of JULY and as of midnight tonight the car that we bought from your dealership will no longer be legal to drive. Im thinking of options here and Im going to suggest a few things. First Option, the car is driven it legally and every time we get pulled over for not having registration, we submit the bill to you for reimbursement. Second option, we go to a notary tags place here and in 45 minutes we have the plate that it took more than a month to not get one from you. And then we submit the bill to you for reimbursement. By the way, my wife has to pay extra for tolls because of the fact that she cannot transfer EZ Pass to the car that we bought from you in May and now it is July. How are you going to rectify this dilemma???