Diver Chevrolet

Reviews 3

GI

Gisell Mitjans

9/12/2016 My experience there, was terrible and sad at the same time, because just to think that other people can be treated same manner makes me sad. Made an appt. to fix the head lights, they were not working at night. Arrived 15 mts prior my appt. time (1:00 pm) after a wait of 45 mts, a person came and told me the problem the car had( a riley) you may have to wait 2 hrs, he said, because we have to order the piece, I said I will wait, because I am not able to use my car at night.(trailblazer 2005). After he left I text the mechanic that saw the car before, I explained to him their conclusion, he said Its not the relay, I decided to go to the same person and talk to him and said, I just want to be sure “ it’s the relay” because the person that saw the car before told me its not, he said what about you take the car back to your mechanic, I said listen I believe “you are taking this wrong“, I just don’t want to make you work double, he said, if the technician said that, I have to believe the technician, and he said “most of the trailblazer had the same problem“, I said don’t you have everything here to run a test and find out what the real problem is, he said I will check a couple of things. Wait to the point that I was the first and the last, close to 4:25, he came and told me the car was fixed, and the problem was the relay, I asked, do you anticipate any problems with the lights in the future, he said no. Left the place happy, despite of the wait, because they were able to fix the problem, thinking, I know the dealer is expensive but I am going to keep coming here. After I got home, I realized that the car inside did not look the same, the car seat was in the other side, the case of the cds was on the floor, the button plastic part on the front chairs are loose, the front bumper is misplace, my question was, what happened to my car, went back Saturday morning asking for the manager , Bill told me, the manager was not there, asked me, how may I help you, I explained everything to him and asked for somebody to fix and put everything in place, he said I cant, come back on Monday I said I have to work, he said well, come back when you can, the bumper its not loose, did not show the minimum interest, compassion, empathy for the situation, he said let me get your name and phone number our boss will contact you on Monday, no body called. Left the place crying thinking, they wont do that to a man, I truly don’t know what was the reason maybe because I am latin, a woman, don’t speak the way they speak, I just felt discriminated. I work in the service field and I treat everybody with excellence, don’t care if you have a private insurance or a public insurance, don’t care how you look I always treat every single person with excellence. Hope this will help to have a better service and treat every person with respect. Thank you for fixing my head lights God bless you all.

MA

MattSouthJersey

My wife and I purchased a certified pre-owned vehicle from Diver Chevrolet in early March, 2015. We prefer to do as much of the car buying process as we can online so we put our information through and were shortly contacted by sales associate,Jim Van Dyke. He was extremely pleasant and down to earth. it was a no-pressure conversation and we set everything up to be completed within a day or two. Now to the part that everyone hates. Actually going to the dealership to be tricked into buying every unnecessary added coverage and hidden fee by some swarmy finance guy while salesmen are staring you down like starved lions being shown a 200 lb steak. This experience is usually right up there with getting hit by a speeding bus. This is the time where you see if the management of the dealership either "gets it" or doesnt. If they get it, they will make it a pleasant, pressure free experience and you will provide great word of mouth recommendations to other people to shop there. If they dont get it, they will try every lame trick in the book to try and make a little more profit. You will then trash them on every review site you find and over time the dealership will lose much more in potential sales because of the negative reviews than the pittance they tried to make on you through deception. When we got to the dealership we were greeted by Jim and again he was a very pleasant and down to earth guy as was everyone we came in contact with. He introduced us to the guy handling the financing that day and to my great surprise there were no tricks up his sleeve. He showed us a very easy to follow printout with 3 different columns indicating different extended coverage options, if we chose to add any. Yes, the most expensive column had all the non-essential add-ons that they try to get you to buy and thats fine. The key is how hes going to act when you turn them down. Is he going to be the stereotypical slimy used car pitchman/finance crook or is he going to treat you like an adult? We did want the basic 3 year added coverage and we picked that option. The finance guy gave us no trouble and didnt try to persuade us to get anything we didnt want. Refreshing! It ended up being a quick, hassle-free and pressure-free purchase and Diver Chevrolet seems to get it. I would recommend this dealership to others and buy from them again. I havent used their maintenance department so I cant speak to that but the sales process was excellent. Matt Schwartz

JE

Jess Mousley

My experience started off wonderful, but as soon as I signed the papers.. It all went downhill. I bought my car March 23, 2016 and STILL dont have my permanent plates. Today is May 15th. Everyone Ive talked to makes an excuse or brushes me off instead of actually helping me. Ive never gotten a clear answer of when they will arrive. I was actually told that I could just be issued another temporary tag! I have NEVER heard of that happening. I shouldnt have to wait this long. Before the plate issue, there were other problems. This was my first loaned car so I had a lot of questions. Nobody wanted to answer them when I was no longer giving them any money. Any time I talked to one person they would say to talk to someone else and it became a cycle of no one helping. When I tried to contact my salesman he just brushed me off. He even went as far as not responding to one of my emails! I was told my loan company was one bank and after not being able to set up an account, I reached out to my salesman. He said to, as usual, contact someone else. I could go on and on about the bad service I had in the months following my purchase. I will NEVER recommend this dealership or do any type of business with them in the future. They are HORRIBLE!! Update: It wasnt until after posting this review that I actually got help. Its a damn shame that thats what it took. I got phone calls from my salesman and both owners. Within a few days of posting the review I had my permanent tags. I was happy that everything was taken care of so quickly. Unfortunately I still had a bad experience overall. I added one star to my review because, even though everything was eventually handled, I feel like if it was that easy it should have been done months ago. Being an out-of-state buyer slowed down the process without a doubt but the way it was handled was unacceptable. During my calls with one of the owners, he actually had the nerve to cut me off and give me attitude when we were talking. Excuse me for being angry but the way this place handled my business could not have made me feel any other way. At the end of our phone call he actually asked me to take down my review!! I almost outright laughed at him. Im glad my experience with Diver is over. Now if only I could get their emblem off my car.