Winner Volkswagen

Category:	Volkswagen Dealer
Address:	1387 N Dupont Hwy, Dover, DE 19901, USA
Phone:	+1 302-734-8200
Site:	winnervw.com
Rating:	4.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Ian H

Worst experiences with automotive dealer and service in my life. Yes experiences... We have been to this dealership from over an hour away more than 13 times for a new key fob and to purchase a new vehicle. Actions that would have warranted four visits max. We have spent countless dollars in gas and hotels to continuously try to correct problems this dealership has presented. The key fob we were told would be in stock and our name and number was taken. When we arrived none of our information was on file and the key had to be ordered. Upon our second return for the key the computers crashed preventing the key fob programing... this happened twice. Finally we had one full working key and we were told they would give us a valet key as a spare on the house and discount our original key fob for the inconvenience... neither of these things ever happened. While waiting one of the countless days and hours we spent there we found a vehicle we wanted to purchase. The vehicle made noises and we were told after purchase to bring it back to have it fixed, after returning and arguing with the service manager to put it on the lift it needed a part for the axel. The part had to be ordered and we picked up the vehicle five days after dropping it off, even though we were told it would only take two. After being told we did not need a special state inspection because we were buying out of state, we call about our tags and find out we do indeed need and inspection by the state the vehicle was being registered in. We paid out of pocked for the inspection and returned yet again to the dealership to drop off the paperwork. We were told it would be mailed to the state three days later. When we called the dealership wondering where our tags were they in formed us that they were just mailed out... three and a half WEEKS later. We were told that they would ensure we gout our tags before the temp tags expired two weeks from that date. Here we are the day the tags expire and I have called everyday this week not wanting to get stuck over a weekend with expired tags and they in form me that the new temp tag was mailed to the wrong address... the best they can do is get them there on Monday and that we should just drive around with an expired temp tag over the weekend. The general manager BILL MAC is absolutely useless and has never been informed of our issues despite the massive quantity of phone calls made about our issues. This is the worst auto dealership on the planet! Save your self all of the headaches, phone calls, and inconvenience and buy your vehicle elsewhere!

Lauren H

My husband and I decided to stop by Winner Volkswagen this week, to get information about a low mileage used car we had seen for a very good price on the internet. We were not initially committed to buying a car, and had intended to simply see what might be available. Our salesman, Mike Smith, was extrememly helpful, friendly, and personable. We had indicated while discussing our needs, that we would consider a new car, if it was priced within our budget. Mike was able to quickly find a car that matched the price range and specifications we had indicated. It was a real pleasure to work with Mike, and he is a real asset to Winner Volkswagen. Mike genuinely wanted to ensure that we were getting the car we wanted, that the sales experience was comfortable, and that we fully understood how all the options on the car worked. I tend to ask a lot of questions when making a purchase, and Mike made sure that I was given all the answers, to my satisfaction. The salespeople at Winner Volkswagen appear to work as a team, as evidenced by several salesman taking the time to quickly move cars and items, so that we could test drive a car that had been parked on the showroom floor. Ted Dewald, the General Sales Manager, was patient and took the time to make sure I was comfortable with the sales figures and calculations that would be used to determine financing and final purchase price. He answered my questions, and was willing to run multiple scenarios to ensure we were getting the best deal. Joshua Morris, the Finance Manager, was very helpful and carefully explained all the additional products and services available for our car. He took his time, and we did not feel pressured to purchase anything we did not want. My husband and I are pleased with our purchase of a 2014 VW Jetta. When it comes time to buy our next car, we intend to return to Winner Volkswagen, and we will be asking for our wonderful salesman, Mike Smith.

Cali Curlygirly

I took my vehicle in for maintenance and I had no intention of buying a vehicle. While there I saw a vehicle that caught my attention and I was sent to sales rep. Tom Enger. He is NO PRESSURE, informative, very helpful, and more like a brother than a salesman! I told Tom I have a bad knee and was not sure I had enough leg room. He did not pressure me to buy but instead told me to take the vehicle overnight to make sure it was OK for my knee first! I took it for a few hours and then returned it. When I said I would sleep on it an annoying floor manager Scott Roberson butted in rather than trusting Tom Enger to handle things and tried to put unnecessary pressure tactics on me to make a decision THAT NIGHT. I didn’t let him bully me though and ignored him, diverting back to Tom. Because of Scott I did not give 5 stars. If he had not butted in I would give Tom Enger 5 stars! The next day I went in and dealt with Tom Enger only. I told Tom I would buy it if I could have a few added features and he took great care of me through the whole process. He even took the time to have the vehicle detailed inside and out for me, showed me how to work all the features and gave me a loaner vehicle when the requested features were being added! Their finance guy Josh got me an incredible interest rate! The cashier lady is very nice and so is Tom Heck in labor. I would HIGHLY recommend Tom Enger who is “For Real” and an all-around genuine Great guy if you want to buy a vehicle! I trust Tom and would not hesitate to send my daughter to him when she is ready to buy a car! Thanks Tom for everything!!!!!

Kerri Wetterau

When I went to go buy a car two years ago I gave the salesman my specs. 4 door sedan, preferably a Jetta but was open to similar models in my price range. I was looking within a few years of models to keep everything realistic. Immediately the salesman shot me down and continued to suggest to me an older model VW bug. I mean like really push it. Clearly not what I was looking for. (Needless to say I bought my car from Smith VW in Wilmington, brand new and in my price range). Fast forward a year, I was looking to get my vehicle serviced a few days before an unplanned car trip. Though I knew the possibility of getting it done was hopeful at best, the woman on the other end was short and rude with me. A simple "Im sorry but we are booked" would have sufficed. Fast forward to this year in the pouring rain, I go in to buy new windshield wipers. I was barely spoken to outside of the transaction made, and not a single person offered to help me put them on or at the very least a dry spot to do so. Maybe its because I work in customer service that I feel so strongly turned off by this place, but its extremely evident that this place is strictly based on business and numbers and not customer service. Cars and their upkeep are not cheap, so with that being said I will take my 30k investment elsewhere if I have to replace so much as a fuse, and I will suggest that other people do the same.