Tri County Toyota

Reviews 3

LA

Lauren Lizerbram

I am writing this review in response to a recent and very unpleasant encounter my husband and I had at Tri-County Toyota. I honestly thought I would be writing a very positive review after test driving a PRE-OWNED car with Bruce (who was excellent), but after dealing with the NEW Car Manager, Mike Bradley, and the shortcomings that followed, we are completely soured on the entire dealership. My husband made an introductory offer, at which point Bruce removed himself from the transaction to consult with management. After being made to wait for 25+ minutes with our 18 month old son, Mike came over. As soon as he sat down with us, we were made to immediately feel as though he did not want us walking out with a car, stating that they were offering "maybe a couple hundred dollars off the sticker price.” We had given what we thought was a fair offer after doing research on the age and condition of the car, assuming they would want to negotiate a slightly higher price as is customary at traditional dealerships. Mike’s immediate and confrontational response was that the "computer" takes everything into account and spits out the right number. He then claimed that my husband found no such prices in the market, which was inaccurate. He then asked if we had called the dealership ahead of time to talk numbers (why would anyone do this before seeing/test driving a car?) and that if we had, we wouldnt have "wasted our time" coming to the dealership - that is an exact quote. This confrontation was then exacerbated after my husband simply agreed that if they were unwilling to negotiate, that they should advertise their pricing as “no haggle” as some dealerships do, but we could amicably part ways. Formerly being in the new/used car industry, he said he understood if the dealership had invested too much in the car that a margin didnt exist to negotiate, then it was simply the circumstance with that particular vehicle. Mike’s standoffish reply was simply “I have no idea how much we have in the car” and that again, the price is the price. Never once was even an offer made to see if there was anything else on the lot that fit our budget, that had a better margin, or any NORMAL response to a vehicle sales interaction. In my husband’s car buying history, this was the first of 8 car acquisitions in which such a ridiculous interaction had occurred. I as well have never been in a sales transaction where the salesperson would have rather we not even come into the store, and make it so obvious. He had me nearly in tears with his attitude towards my husband and I. We would not have been upset that we couldnt come to an agreement in price, if the delivery of the message wasn’t done in such a negative and unnecessarily aggressive manner. And when trying on 2 to 3 occasions to leave in peace, Mike continued to draw us back in with questions that inferred/accused that we were wrong in our research, our expectations, simply not allowing us to even end the interaction civilly. Lastly, we provided MULTIPLE attempts through unreturned voicemails to the General Manager, JD, to at least receive an apology. My husband even addressed his concerns with the Used Car Manager, Kevin, asking JD to return my messages. No return calls were ever received. This being our first sales interaction with any Toyota dealership, we certainly were very disappointed. This review is only a last resort after Tri-County Toyota felt zero need to even try to make things right. We did have a much different interaction with a second Toyota dealership where we DID purchase a vehicle and will be posting a POSITIVE review for that location.

JE

Jef VanZile

I bought a 2011 Toyota Tundra from these guys on Friday May 13th. I live 4hrs away in Central VA, this was the closet RW I could find that met my very specific search criteria.I had been watching the ad on Auto Trader, and knew it to be over a month old when I finally saw it in person. We made a deal that I was happy with and I drove it home. Since this wasnt my daily driver, it took me a few days to notice that the key fob would unlock, but not lock the doors. The truck had an aftermarket remote start that wasnt mentioned in the ad. I talked to the sales manager Jim Daly, he agreed that I could have it looked at by a local stereo shop - and if the repair was >$100, hed cover it no problem. The local stereo shop quickly learned the trouble was beyond their expertise (despite installing and repairing many models of remote start systems). Jim then OKd me taking it to my local Toyota dealership - Mechanicsville Toyota in VA. Over the summer, Id estimate the Tundra spent about 30 days at the dealership, while the techs continued to troubleshoot the reoccurring problem. It cleared after the first visit without their knowing how or why. Then it came back. It did that several times, even after they removed the aftermarket remote start, and its associated key fob. At this point I was only out the $107 diagnostic fee, and $249 for the factory Toyota fob. But the problem would always return. Mechanicsvilles final recommendation was to replace the Body Control Module - a $1400 part with about $300 in labor. I was very patient with both dealerships, as this was not my daily driven vehicle, but I was not willing to pay $2000 to have functioning door locks. I made it known to TriCounty early on, that I was OK with not having remote start at the expense of remote locks. I eventually escalated my issue to Jim Dalys boss - Craig I think. Without ever being rude, I did my best to point out that the ad for the truck mentioned "Remote power locks" and this truck didnt have that. I did my best to remain patient give them a chance to fix my situation. I followed up with management at my local dealership and learned that Craig had been working with them on a deal for the part. I dont remember the exact date that Mechanicsville let me know the part was in, or even when I picked it up. Im pretty sure it was late October or early November. When I picked it up, I paid $0, and the door locks worked. I thought I negotiated pretty hard when buying this truck, and asking the dealership to shell out (what wouldve cost me) almost $2K to fix something as trivial as needing to manually lock all the doors... I was expecting to either have to fight this in court, or just live with reaching to lock my rear doors for the whole time I owned it. Immediately after buying it, I put custom wheels, tires, a lift, and stereo in it, so I wasnt planning on selling it. But Craig (last name unknown) and Keith (also unknown) worked together to fix my issue. Im sure TriCounty paid substantially less than I wouldve had to, but they worked together and made me happy. Theres a very good chance when it comes time to replace this truck, it will be with another Toyota. Thank you very much Craig, and Jim Daly at TriCounty! And thank you Travis Grant, Rob, and Keith at Mechanicsville Toyota!

LO

Lorie Meyer

MY REVIEW Lorie Ann Meyer — 1 star Okay well the one star rating is NOT based on the customer service my husband and I received during the process of purchasing our 2 vehicles , actually the sales staff and financing staff were quite pleasant to deal with. Our extreme dissatisfaction is the products we purchased from them not being conducive with each other. In March 2014 we purchased a RAV 4 AND a Toyota Tacoma at the same time. In addition to the vehicles the other products we obtained from the dealership was a loan financed through Toyota Financial Services and one they obtained for us through one of the lenders they use- Huntington Bank. In addition we purchased 2 extended warrantys AND 2 GAP insurance policies which were Toyota Financial Service GAP coverage. The premise of GAP is for the buyer to not have to pay the difference between the balance of the loan and the payment from the primary insurance company as of the date of loss (the date the accident occurred). I was forced to pay over $3000 in Payments (in order to protect my credit score) while waiting for all of the paperwork to be completed. I was assured the entire time that all payments made after the date of loss would be refunded back to me. SO after more than 25 phone calls between the Huntington Bank and the Toyota GAP insurance office....I was finally given a check. Unfortunately the check was for less than half of what I was due. Each company is pointing the finger at the other leaving me to feel like "the monkey in the middle". After being treated badly over the phone and actually even hung up on by one of the Toyota GAP insurance representatives......I decided to take my stack of documentation to the finance manager at the dealership to see if they could escalate the solution for me. They reviewed and listened to my complaint...agreed that it was outrageous and even copied my documents and said they would be making phone calls the next day. That was January 5th. Today is January 18th and I have yet to get a call back...and have since left 2 unanswered voice messages. In short....the Toyota GAP insurance policy and the Huntington bank loan have different guidelines that CONTRADICT each other and therefore should never be "sold" together which has resulted in over $1800 still be owed to me. Furthermore I have since discovered that Huntington Bank has had 450 BBB complaints in the last 36 months. Why on earth would Toyota "peddle" their products for them??? SO I have made a plan of action as i will not be worn down. If resolution is not reached soon I will be contacting the 3 news reporting stations that broadcast consumer issues and attempt to help them get resolutions and if not at the very least they "air" the issue so others will think twice before purchasing these products from Toyota together. I will also be contacting the local law enforcement agency to confirm where it is legal for me to stand near the only entrance to the dealership with signs telling people to ask me about my experience before purchasing these specific product together. If anyone else out there has had similar experiences please message me so perhaps we can merge our complaints with the Consumer Protection Bureau and perhaps look in to class action resolution.......