Mitchell Volvo Cars of Simsbury

Reviews 3

RE

Rene Mellows

Here is a copy of the email I sent to the manager, which I got no response from: "I have been trying to purchase a vehicle from your dealership and it has proven to be very stressful and unpleasant situation. As the Sales Manager, I wanted you to be aware of my experience. I had been shopping for a 2012 S60 T6 for a few weeks and visited many Volvo dealerships throughout Connecticut. I made an appointment with your Sales Associate, Alan, on Saturday, September 26 to look at stock number T1963, already knowing I planned to purchase the vehicle. Alan was a knowledgeable salesman and answered all of my questions. After a test drive, I sat down with Brandon to take care of the paperwork. I provided him with my current 10-day payoff and preapproval letter from my lender, which should have made this process as smooth as possible. I was comfortable with the asking price, $19,986 and chose to add a CPO warranty plan. Brandon also told me that a second key would be made. Before signing the buyers order, I alerted Brandon to the typo he made in my address and he assured me it would be rectified before forwarding to my lender. I left the dealership happy, being told I would be able to pick up the car on Monday. When I got home, the loan documents were already in my email. I signed them immediately and was advised by my bank that I would have the check in hand on Monday. In your defense, my lender failed to communicate with me that the incorrect address was used on the buyers order, holding up the loan funding until Tuesday. However, your finance department also failed to notify me of this delay. I called the dealership Wednesday, with check in hand, to let them know I would be on my way to finalize the sale, only to be told that the key hadn’t come in yet and I wouldnt be able pick up the car. After not hearing from anyone within your dealership, I called Thursday afternoon asking to speak to Alan. He then told me the key had come in and been programmed but was now lost. Very frustrated at this point, I asked Alan if I could sign the documents and take the car, you could mail the key when it was found. Alan advised me that was a possibility, however both Lou and Brandon are out and no one is available to take care of the loan documents. It, now being Friday, has taken almost a full week to finalize this sale. Being that I had pre-approval and had no hesitations in regards to asking price of the car, I am shocked that what should have been an easy sale has become the most difficult. Even more disheartening, your sales team has made no attempt to reach out to me at any point in this process. I have had to initiate all contact. I do not appreciate being made to feel that my time is not valuable to you. This being my third Volvo, I am no stranger to the car buying process and have found this to be the worst. I hope that you may be able to remedy the lack of communication and professionalism within your sales team to ensure a better experience for future customers. I have spoken with Alan this morning and he has advised me that we will finally be able to close on the sale this afternoon. I am very hopeful that the car will be ready and that all of my concerns addressed. "

LI

Lisa Souza

Single mom with three children, and my youngest is Autistic. Have owned three Volvos and one Saab and this is my third Volvo even after a horrendous experience with the XC90 T6 transmissions back in the 2005 model. Bought a 2015.5 v60 wagon. Seemed fine until our first long trip to Rochester, NY for a family funeral. Went to pull into Rt 495 traffic and put foot on the gas, car didnt move! Pressed the gas hard and it banged into gear-hard! My 87 yr old father and autistic son were in the car and we almost got broad sided! Brought it into service, was asked if I had the ebrake on, um NO. Found out after demanding to check the engine, there was a full transmission failure code! Shocker! Ever since that was fixed last month, the gear shift is much looser. Then took my Autistic son on a trip two weeks later at the end of July and backing up, car jumped into neutral and has had a hard shift, lag when pressing the gas, and then bangs into gear. Just picked up again from Mitchells and was told nothing is wrong! I pray, pray that my son and I dont get hit, pulling into traffic is a nightmare with this car. My palms sweat and I wait like a 90 yr old to ensure no cars are within sight-dont ever pull out if a car is coming-its a DEATH WISH! Wish Mitchell would stand by their products more, not demean people, and not leave grease marks all over a brand new cars seat and kick plate interior after driving it for three days. Grease and tan leather dont mix. I paid enough for this vehicle, and they cant be respectful???????????? 08/27/16- Ozzie in Sales is trying to help-well see what he can do. Bumping up to two stars for trying. 09/17/16-Thank you for the reply, Ozzie. Picked vehicle up last night, Volvo Rep found no issues. Went to wash the car after picking up my Autistic son and found many slightly deep scratches on the car that were not there when I dropped it off. Got home after car wash and have oil blow back all over drivers lower side of car. Sent Brandon pics in email of scratches and oil blow back. Back for another appointment. Put car in gear and hear the bang into gear, not normal.

NO

Not a public account

Bottom Line: Dont go here - service is terrible! Volvo service could not fix my XC90, but after keeping my car for a week, (offering me no loaner vehicle) they charged me $363.72 for doing nothing. Backstory: I had the car towed in because it wouldnt start. They misdiagnosed the problem, could not fix it and so I had to have the car towed somewhere else to get it fixed. But they still charged me $363.72, and now they are just ignoring my requests for a refund, despite the photographic proof I have. Details: On July 15, 2013 we had our 2004 Volvo XC90 towed by AAA into Mitchells, because it would not start. The service department kept our car for a week, but only spent three hours looking at it. We were charged $363.72 but they did not fix the car, and they told us they had no idea how to fix the car. Mitchells diagnostics said that fuel injector signal and timing was okay and all in specification. We had to have it towed to another shop. It turned out the valves were bent because the timing was off and the belt tensioner was loose or broken which caused the problems in the first place. These were not found inspection by Mitchell mechanics. The engine ended up needing to be completely replaced. We spoke with the new customer service manager, Ryan Williams, who was not in charge of this department during the week Mitchells had our car. Ryan has been stringing us along for a month and has just told us that he would not help us. Given the gross oversight given the gross mis-management we are asking for a refund of $363.72.