McDermott Auto Group

Reviews 5

EM

Emma Tingley

I am disgusted with the way that my experience turned out. I would love to say that my experience was amazing as I am happy with my purchase. I am just unhappy with who received my business. I was treated as though I was beneath those who I came in contact with because I "looked young." I then decided to put a payment down on the car in cash and received a snide comment about how he "hoped I didnt just print this off." This was offensive and unprofessional. The entire time I was in the store I was treated as a young kid who had no idea what she was doing and had to prove myself at every single step. Any opportunity they had to get more money out of me, they took it and were upset when I was able to see past that. I understand the nature of the business but it also requires professionalism and a certain degree of customer service. As someone who works in customer service, the service I received does not deserve the amount of money that they received. I am upset that I did not take my down payment back and go elsewhere with my business, I would have paid and will in the future pay more money to a different dealership in order to prevent them from getting my business and ensure a better, less stressful and frustrating experience. Not only was I treated poorly, but they were blatantly trying to "pull one over on me" or were unable to use their computer program correctly. The numbers I received were off and they continued to be off throughout the entire process until I reached a financial coordinator, Armad, who was the only helpful employee I came across. Thanks to him I was able to get a little excited about my car as he was supportive and was concerned with how I felt. The sales tax was printed wrong and the title and registration amount were also printed wrong and the manager told me a different number every time I spoke with him. They were charging me more on paper for both the sales tax and the registration and title. Once I signed all the paper work and was set up for the car, they gave me the keys and sent me on my way...without having collected my full down payment. If I had wanted to I could have left the dealership with my money still in hand. The unprofessional nature of my visits was appalling and a staff change could not come soon enough for this dealership. I am disappointed with my experience as I feel as though it could have gone better if the individuals involved were friendly and able to listen to what I had to say instead of getting frustrated. This includes a manager which I thought was atrocious. Both myself and my parents have been Chevy drivers all of our lives and have never received such treatment. I would not recommend this location and they did not deserve my business.

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John Z

I have to say I love this dealership, and believe me, I dont say this lightly. In fact, I havent said that to any other dealerships I had my cars serviced. People are helpful and nice there. They seem to be happy, uplifting, efficient, and are willing to do honest business. Turnover is low as I see pretty much everyone I met a few years ago is still there. When I stop by the dealership on weekends, I often brought my entire family, including four little ones. People there would joke and play with them, whether or not they are directly involved with working with me on a deal. Armad, Luis, Ralph, Shelby, and Tom, you are my favorites! They are tremendous assets to the dealership. Treat them well!

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Bill C

Bought myself a 2009 Altima here in august of 2012. It had roughly 41k miles on it and its been running like a dream so far. I even took it for a road trip in March this year (2013) to South Carolina. Not the slightest issue there either. I told the guy that helped me what I needed from a vehicle and he knew just what to show me to, and that was the Altima that would become mine shortly there-after! They are very helpful about money situations too! I walked out after only putting 500 down on it. Ive already recommended McDermott to a few friends looking to buy a car.

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Henry Sanchez

Charles Dukes show and my friend a great time with everything and most treated us with like family... Hey wait his my Uncle what is family for... but all in all we really had a great plus the BBQ that day help out too... Thanks Uncle Charles

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Tim Perkins

Everybody was a pleasure except Karen ardolino. Will never robustness here again as long as shes employed

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