Crowley Ford Lincoln

Reviews 3

MI

Michael

On February 11, 2017 I arrived at Crowley Ford Lincoln in Plainville, Connecticut with my sister to inquire about leasing a 2017 Ford Escape. After being outside for more than 15 minutes looking at the inventory, John Lloyd approached us and asked if we wanted to test drive the vehicle. We agreed, and off we went. For the duration of the test drive, John Lloyd made no comments about any of the features the vehicle had nor did he ask the driver, my sister, if she had any questions regarding the vehicles functionality. After the test drive ended, the only comment made from John Lloyd about the Escape was about the fold down seating for increased trunk space. We then inquired about a second Escape which had push button start, so we went inside to wait while he tried to locate the vehicle. After being inside for all of about 15 seconds, we acknowledged the vehicle we were looking for was located in the showroom. Unfortunately, it took John Lloyd about 10 minutes to realize this by looking it up on the “system”. He asked if we wanted him to get us a number on the one inside and I said yes. During the negotiation process, I politely made the comparison of the Escape in the showroom to several other vehicles we were interested in, one being the new Honda CR-V. It was concerning that a higher priced vehicle wasnt as fuel efficient or had as many features as the CR-V. Thinking John would attempt to sway us towards the Escape, he stated, “I dont know anything about Honda products.” He then rudely asked me, “What’s your point?” while I was comparing the two vehicles. It’s interesting he would say that considering the CR-V is the best selling SUV in North America. He came back with a price of $417/month for the Escape in the showroom. Concerned, I asked him what the money factor was. John Lloyd had not a clue what the definition of “money factor” was, and I was further convinced this so-called “salesman” knew nothing about the product he was selling. I presented him with documentation from Ford’s website, the monthly payment on a Ford Escape lease based on a total MSRP of $34,115, which was considerably lower than the monthly payment he had proposed in his deal, only $261/month. He then claimed that his own company, Ford, was utilizing false advertising to “get people in the door”. It was at this point I then conveyed I was discouraged dealing with him as a sales representative, and recommended he get his manager or an alternative sales consultant. He grabs Tom Moran, one of the most verbally abusive individuals I have ever met thus far in my life. He didn’t care one bit about my idea of purchasing one of the vehicles in his lot. Rather, he utilized middle school intrusive vocabulary in attempt to undermine myself and my sister. I was astonished at the tone he chose to speak to us with. Furthermore, he stated, “Don’t say anything you’ll regret later.” which was a vicious and desperate threat made to me after I announced I would write about this experience and post it online. My sister and I felt uncomfortable and disrespected from these two individuals, John Lloyd and Tom Moran, as they attempted to intimidate us through vulgar language. We hope this isn’t the case with other employees from this dealership and are disappointed they’ve given us a terrible image of the characters behind Ford products. I hope they can learn from this lesson will start to treat their potential customers with respect and appreciation. I also hope Ken Crowley takes this review very seriously and backs his own credo, “If you’re not happy, I want to know.” This was an experience I truly hope never repeats, and I certainly will never support a company with such corrupt moral values.

EL

Elisabeth James

This is a long review but I wish I had known what to expect going in to Crowley beforehand. There are a lot of details included. I went in to Crowley to test drive a used vehicle on 3/19/17. The test drive with John V, the salesman, was fine aside from John trying to talk up the car, which he clearly had not familiarized himself with previously. He mentioned how the vehicle “just came in this week” (Cargurus ID’d it as being an active Crowley listing for 45 days), had a “perfect history” (one previous accident per Carfax), etc. I had researched the car and knew he was just trying to push me toward a sale. I had also researched the market value and knew the car was overpriced by $1200. I expressed my interest but concern that it was overpriced (he never acknowledged that he misspoke once we had the Carfax in front of us). He acknowledged the car was overpriced. He came back with a new price (still $500 over market) but said explicitly that it included “ALL ADDITIONAL FEES and a one year warranty”. I decided to put a $500 deposit down to hold it. There was a lot of paperwork, and John wrote down a large number on the very bottom of a Purchase Order then folded it over quickly and kept it that way, AFTER I had signed the bottom of it with the agreed price written at the top (I was slow in the moment – I did not realize what was happening). We talked about financing and he was extremely pushy about financing with Crowley. I declined repeatedly and clearly. I had already been approved for a loan with my credit union and told him this and that I was not interested in applying for Crowley financing. At the conclusion of the meeting, I asked him for the exact total of the sale. He told me "I dont know" and looked away, and said verbatim “don’t worry about the total - just look at your monthly payments”, which he had written down for me at different interest rates. We left it at me calling him the next day for the total. I got home, did the math on the estimated monthly payments he had written and realized that he had added an additional $1500 worth of fees. The true total I calculated matched the larger number he had written and hidden on the signed PO. I cancelled the pending sale and my deposit. The next day I received 3 letters in the mail from banks in the Crowley network approving/declining the “loan I had applied for” (which was for the much larger total I figured out at home). I checked my credit report and he had submitted loan requests for a multitude of different banks without my authorization and after my clear decline. I would never go to Crowley again and would not recommend John V. 3/30/17 NOTE - purchased a car through another dealership. Will be sharing my Crowley experience with any friends or family in the market for used vehicles.

C

C Cullen

DANGER!!!!!!! If you don’t live in CT stay away from this dealer My Horror of a transaction started great with Crowley Ford. Only a few dealers on the east coast had the F150 I was looking for. I was thrilled that exact truck I wanted was only 59 miles away. My sales rep Fran was knowledgeable and friendly. The Financing Rep Victor was a huge help finding a loan that worked. I was driving home in my new car 45 minutes later. Every interaction with them since has been filled with pain, 3 FedEx’s later my paperwork was heading in the right direction. They vile lady that runs the back office is Rude, Uninformed and Incompetent. The deliberate unprofessional behavior I witnessed cannot be undocumented. This dealership is only 49 miles away from the NY border and they have no clue about how things work. What to expect from Crowley Ford.. The following recap is how my transaction was handled • I had to experience the F&I guy receiving a verbal beat down from the woman in the back office. The funny part is she was completely wrong concerning the registration on my on my F-150. • After several days of unnecessary stress and several Re-Do’s of my paperwork 22 days later I received my registration as I originally asked for it. • Mr. Crowley does exist, but he works out of the KIA dealership And doesn’t return phone calls • Their Sales VP also works at the KIA location , he also doesn’t return calls • They do have a general manager at Ford location, he only called after I called their HQ several times. He was helpful in getting my transaction back on track.. But he called after the fact...as a reaction to my calls to their HQ. • I was going to let the whole thing go until I received a strange call from Crowley customer service. That employee had issues with my comments made in a survey to Ford Corporate. It was crazy !!!!!!..call the unhappy customer confront him and make him more unhappy Key learning.. the survey is not private I’m thinking it’s safe to say that this dealer’s senior management and back office is not responsive to customers concerns. The customer is not always rite at Crowley Ford. You will be treated like a uneducated peasant Their focus is not selling Fords I wonder if they call back the KIA customers ? probably not