Vape | VML inc. | Electronic Cigarettes / E Cigs / E-Juice / Supplies

Category:	Vaporizer Store
Address:	175 Main St, East Haven, CT 06512, USA
Phone:	+1 203-466-2218
Site:	vapethestore.com
Rating:	4.6
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–6PM

Location

Photos 9

Reviews 19

Kyle Lundberg

Bought a PHIX here last week. Within a day the thing stopped working. Brought it back the next day and explained what happened, was very pleased with their reaction-- the young lady with short hair was very friendly and gave me a brand new PHIX at no cost without hesitation. Unfortunately I ran into the same issue with the vape no longer working after a few days. Brought it back today and was informed that youre not supposed to charge the thing with a regular charger box, i.e. an iPhone charger box. This of course would have been useful information to know when I originally made the purchase. The guy who I spoke with (bald guy with a goatee--nothing against bald guys, my grandfather is bald and I love him very much) told me that I wasnt supposed to charge it that way, and that this info was "probably in the instructions," and since this was a "user error," he could only give me another PHIX for 15% off. Now, when I purchased the vape and even when I returned the defective one and got a brand new one, none of the employees informed me that I couldnt charge it with probably one of the most common household charging boxes. Furthermore, upon reading the instructions, said bald employee discovered that this information was nowhere to be found. So naturally, I did not agree that I should have to spend more money for a "user error" that was practically unavoidable. After very politely arguing my case, said bald employee agreed to give me a new vape free of charge, but acted incredibly rude and unprofessional, acting as if I had done something wrong. If youre going to sell a product at your store, either include a compatible charging box in the original packaging, or include a warning in the instructions explaining that the device cannot be charged with a common charging box. And more importantly, if you want to run a succeful business, dont act like a dick to your customers when they have done nothing wrong. Remember, bald guy, the customer is always right. Unfortunately I wont be returning to this store in the future.

roger bernardo

Ive been coming to this please at least once or twice a week for the past couple years. And Id say its the best vape store around by far. All the workers are really cool and knowledgeable. And they really stand by their stuff. Like if I buy a coil or a battery and it doesnt work they dont give you the runaround they just replace it. Good stuff.

Matthew Torre

The staff here is top notch , always fee idly always greet me as soon as I walk in the door I dont have to ask to see somthing they always ask first if I need help with anything, the prices are fair ! And have a good selection of juice/ hardware. Totally recommend this shop if your in the area!

Griffen Wilcox

possibly the worst vape shop experience ive ever had, owners arent friendly at all, employees are completely rude and made fun of me while i was in the shop, and i asked for multiple different juices and they were out of all of them...strongly advise you look elswhere

Tristan schubert

I travel across the country and buy juice from all over and this place has the best juices that they make in house, anywhere in the country. I have started ordering online from them because its that good. The prices are the best also.

Vincent Latela

Very friendly crowd every employee was very helpful to me if I trout that a coil was no good and I couldnt taste the flavor they tried and changed then for me to give a me a great fun flavor on each and every one.

steve whocares

Best vape store Ive been to. Never had a problem, they are knowledgeable and always willing to answer any questions I have. Great juice as well I will and have recommended to many people.

David Levett

Hands down the best vape store around!!! Very friendly staff as well as very knowledgeable!!!!! Wont be going anywhere else!!!!

Jason Prates

Great store, great staff, excellent advice. Their house juice is always great and I feel welcome every time I walk in.

Ralph A Colavolpe

Nice store very helpful warm and welcoming to new new people very nice atmosphere

Laura Dixon

Awesome prices & customer service!! Never going back to Branford store!!!!!

Dustin Marone

best Vape store around! Finally a shop that doesnt run bankers hours

Mark Florio

Great shop. Great guys. Great selection of e juice and vape gear.