Best Buy

Reviews 4

A

A Private User

Do you remember the days before the big chain stores when there was customer service? I can recall going to G. Fox and being waited on by a sales representative without sending out a search party. I can also recall a “no questions” asked policy of returning merchandise. About a month ago, during the crunch time of tax season, I purchased an expensive laptop on sale at a Best Buy nearby. At the time of purchase, I knew that I would not have the time then to set the computer up, install various programs, go out and purchase additional programs (since my older computer had Windows Xp and this new laptop had Windows 7), install these new programs as well, and transfer all of my data files onto the new computer. Such a laborious process often consumes a week’s time if all goes well; otherwise, it could consume an eternity. So I left the laptop sealed and packaged in what appeared to be a flawlessly intact box, believing that it was better left protected in styrofoam, hermetically seal plastic wrap, and a thick cardboard casing than on a desk, prey to six very curious cats. Of course, I foolishly thought that if there were any problems with the laptop, that I could exchange it at Best Buy for another laptop. How dumb! Yesterday when I finally had time to set up the new laptop, I opened the box, only to discover that the monitor screen had been damaged, making the computer completely useless. Consequently, I hopped into my car and drove down to Best Buy, expecting to exchange the computer for an undamaged one. How dumb again! When I attempted to exchange the laptop, the manager on duty regarded me with the suspicion of a Gestapo officer examining my DNA. In spite of my repeated assurances that I had not dropped the laptop–swearing up and down that I had not even removed it from the box–he was as unmoved as an IRS agent seizing the very last dollar from my bank account. I explained to him that I had deliberately kept it in its protective styrofoam, sealed and unopened, and stored it in a safe place in my home, away from any temperature extremes, until I was prepared to set it up. My pleas of innocence were of no consequence. He refused to exchange it. He did, however, offer to send it back to the manufacturer, adding, with the look of “don’t hold your breath’, that it would be entirely up to the manufacturer as to whether the damaged laptop would be replaced by Toshiba. It then occurred to me that Best Buy was simply throwing me under the bus to the whim of a manufacturer located perhaps in some very far off distant land. The young lady at the desk, who processed my service requisition to have the laptop sent back to Toshiba for possible consideration of an exchange, explained that unless customers return their damaged laptops within an hour or so after purchase, that they are often regarded with the suspicion of having damaged the laptops themselves. I then regretted not having brought a urine sample. I then looked in vain for a lie detector test behind the customer service desk. So I decided to post this blog entry to make other individuals aware of Best Buy’s posture toward its customers. There’s an old saying: buyer beware. I would also caution when purchasing anything at Best Buy, be afraid…be very afraid, and be certain to bring along your attorney, a notary public, and two witnesses. Needless to say, I recommend never buying anything at Best Buy. But if you do not mind being regarded as a liar, then I suggest before you purchase a laptop from Best Buy, that you have the sales clerk remove it from the box, plug it in, and then test every possible feature and program on that laptop for hours, if not days, before removing it from the store. Best Buy proved to be the Worst Buy of my entire life.

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Thomas Weston

Brought a MacBook Pro from the newington location, only to find out a week later the battery was faulty. No problem. Took it to the Apple Store and the guy told me to just exchange it at Best Buy since its only a week old. I go to the newington location and a very nice guy helps me, but unfortunately they dont have my model in stock, but West Hartford does. Now the fun begins. I take it to that Best Buy and as soon as I walk in, I can tell the customer service lady is not going to be nice. I deleted all my info and forgot to reinstall the operating system. Shouldnt be a problem, its an easy fix. Lady makes it seem like Im trying to scam the place so I ask if they can reinstall it or if I can use their wifi to reinstall. She gives me some bs as to why they cant do it. So I go back to the Apple Store have them install it, took 8-10mins, then back to Best Buy. I tell her that I no longer want an exchange, I want to return it. Now the geek squad guy is called over and of course there is another problem with the week old computer as to make it non returnable. She refuses to return it so I go back to the newington Best Buy, the guy checks it, says its working, and refunds me in about 5mins. Newington Best Buy: 5/5, West Hartford 1/5, Apple Store at Westfarms...pretty good.

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Josh Matos

Never have I ever had such horrible customer service. I went in to purchase TWO Surface Pro 3s for my wife and I. After waiting 20 min for someone to even acknowledge my presence I had to finally go to your counter in the PC and tablet section to as for some assistance. Three people were on staff, only one of them busy. One got up and left, didnt even acknowledge that I was there, the other looked up from his phone and said hed be with me in a minute. I waited, and by this time I was aggravated. I work for a service department at a large dealership where customers are your first priority. This was ridiculous and completely unprofessional. After having to ask AGAIN, he said "relax Ill be done in a sec BRO". Im disgusted with your stores lack of professional attitude, when I asked for an on staff manager, he said "hes busy" and went back to doing what he was doing. Your staff needs a serious dose of reality and customer service lessons with people. I will NEVER be purchasing from this location, and Ill be sure to leave comments with Google review and other websites to steer people clear of your location. Walked out with $2000 in my pocket.

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Ron Johnson

"A friend of mine" worked here as inventory a couple years back and from what he told me and my personal experience...this place is horrible. Not the merchandise, the employees. The customer service they had was the worst hed seen. Believe it or not, he would be approached and asked questions by customers while he re-stocked the sales floor. Employees were hardly in there assigned dept and usually were goofing off and talking to one another when a customer was 2 feet from them. I cant count the number of times my presence was ignored and when I got attention, the employees knew NOTHING. This store is the complete opposite of what the commercials lead you to believe. He told me how many of the managers seemed like conceited and non helping jerks. No, Im not a person who mightve had a return turned away or kicked out of the store etc. Im a CUSTOMER (or atleast was) who has had enough with this location and so had my friend so he quit and found a much better job where everybody pulls there weight and I found a better location where I actually get service. Good merchandise (most of the time) bad management and employees.

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